During the draft of Duskmourn: House of Horror I had a problem playing. My score was 3 wins and 1 loss and started a new match and as soon as we started to play, after the decision to keep the hand or to mullingan, the game crashed and I left the match. No win or lose results. I tried another match, same story. Then I decided to stop playing. After one or two days I logged and wished to continue the draft. but, for my surprise, those crashes counted as lost and the draft result was 3 to 3. I unfortunately do no have the log because it didn't feel like I was losing the games, just a "problem" with connection or whatever.
I want to refund the gems or 10k gold equivalent to keep play.
During the draft of Duskmourn: House of Horror I had a problem playing. My score was 3 wins and 1 loss and started a new match and as soon as we started to play, after the decision to keep the hand or to mullingan, the game crashed and I left the match. No win or lose results. I tried another match, same story. Then I decided to stop playing. After one or two days I logged and wished to continue the draft. but, for my surprise, those crashes counted as lost and the draft result was 3 to 3. I unfortunately do no have the log because it didn't feel like I was losing the games, just a "problem" with connection or whatever.
I want to refund the gems or 10k gold equivalent to keep play.