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MTG Arena Bugs & Product Suggestions

← Customer Feedback for Wizards of the Coast



This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Steam, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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Bug/Product Suggestion Details

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11269 results found

  1. Friend Match and Direct Match are doesnt work after update

    Friend Match and Direct Match are doesnt work after update

    652 votes

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    152 comments  ·  Gameplay  ·  Admin →
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  2. Sparky stuck in "Hmmm."-ing out turn - Need a way to force Sparky's play

    Bug: As of 9/7/23 Sparky is stuck in "Hmmm."-ing on their turn to play. Is Sparky teaching roping as a valid strategy now?

    Situation: Sparky has any number of cards or even no cards in hand. It is Sparky's first main phase. I am in a winning position just playing cards to try to get to test a new card in my 100-card singleton deck. Sparky Hmmms for ~ 17 minutes, then I get the victory screen. Sparky doesn't even say "You got me!", such a sore loser! This happened today against Sparky's Blue, Black, Red, White, and Green decks.

    …

    490 votes

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    192 comments  ·  Gameplay  ·  Admin →
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  3. unable to submit deck

    unable to submit deck during selection screen while friendly challenging even direct challenge. shortly after i lose connection to servers.

    63 votes

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    6 comments  ·  Gameplay  ·  Admin →
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  4. All game modes locked

    All game modes including tutorial and color challenges are locked. Unable to play any game mode but can see decks and access store

    32 votes

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    21 comments  ·  Gameplay  ·  Admin →
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  5. friend challenges not allowing deck to submit

    Every time me or my friend challenges each other it is a 50/50 chance of MTG working. Because, we are given a message that say, "Unable to submit deck" even though the decks were legal and allowed to be used. I have not had any issues with regular play against random players. Only when I challenge or my friend challenges me. I would really appreciate it if this issue can be resolved and addressed quickly.

    27 votes

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    2 comments  ·  Gameplay  ·  Admin →
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  6. While playing Sparky and you cast a card the whole game freezes

    While playing Sparky and you cast a card the whole game freezes, sometimes for a couple seconds, sometimes indefinitely, you can interact with the screen and pets but card will not resolve so you're only able to concede OR Sparky will concede if you leave it there for a couple of minutes.

    60 votes

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    8 comments  ·  Gameplay  ·  Admin →
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  7. Product Suggestion Leave Historic Alone

    With the new Alchemy format, can we please have it separated from Historic? You are going to be nerfing cards considering the standard environment, please leave them alone for Historic decks.

    2,420 votes

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    646 comments  ·  Gameplay  ·  Admin →
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  8. Bladecoil Serpent Bug

    In a Quick Draft game, Bladecoil Serpent from a UB opponent, paid with BBBB and UU (discarded 2, drew 1), entered with trample and haste.

    25 votes

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    11 comments  ·  Gameplay  ·  Admin →
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  9. Audio Bug: Audio desyncs then no audio

    Since July 2022 update, after playing a few short games or even one long game, audio becomes de-synced, and then audio cues stop playing, then all audio drops out. Restarting the program fixes it until it happens again after just a few matches. No other problems with game, my audio, or my PC.

    543 votes

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    103 comments  ·  Gameplay  ·  Admin →
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  10. Faith Unbroken bug

    An opponent exiled my creature with Faith Unbroken and later bounced the creature that Faith Unbroken was attached to. However despite leaving the battlefield Faith Unbroken did not return my creature.

    97 votes

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    23 comments  ·  Gameplay  ·  Admin →
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  11. Problem with Friend Challenges--Network Error--Unable to submit deck

    I'm running a Powerbook Pro (2018) with OS 12.7.1. When I try a friend challenge with my son, who is on a PC, he gets into the game right away and I get "Network Error--Unable to Submit Deck" regardless of what deck I submit. This has been going on for a few days. It does not matter who initiates the challenge--it's always the same result for me.

    19 votes

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    2 comments  ·  Gameplay  ·  Admin →
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  12. Isildur's Fateful Strike

    I've been trying to play with the card Isildur's fateful strike in draft and it's not letting me play it. The card wasn't lighting up and wasn't an option to click on. This problem persisted throughout multiple games. I had the necessary lands to cast the card, but it would never let me. At first I thought it was a bug where it was only available when my opponent had more than 4 cards in hand, but that wasn't the case either.

    35 votes

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    22 comments  ·  Gameplay  ·  Admin →
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  13. Game froze up

    It's all in the log. Game froze up, don't know why.

    37 votes

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    19 comments  ·  Gameplay  ·  Admin →
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  14. experimental confectioner

    Paired with Peregrin took = endless supply of rats and food tokens - can continuously cycle forever = so broken - needs nerf

    19 votes

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    10 comments  ·  Gameplay  ·  Admin →
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  15. Historic Brawl decks contain "non format cards"

    when I try to challenge a friend to a friendly brawl, almost half of my decks have a yellow triangle with a number on it. When I hover over the triangle, it says non format cards. This problem started with the release of Lost Caverns of Ixalan.

    11 votes

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    4 comments  ·  Gameplay  ·  Admin →
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  16. Tutorial Duel Bug - unable to play cards

    At undetermined moments while playing the tutorial duels I suddenly become unable to play a card. The sound effects that would normally play when when tapping or swiping on the touch screen persist, though nothing on screen will actually happen, making it impossible to continue playing. This does not appear to affect anything else other than the bottom-center of the screen, where my hand is located.

    108 votes

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    58 comments  ·  Gameplay  ·  Admin →
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  17. Earn a new deck stuck at 0:00:00

    The earn a new deck quest feature is stuck at 0:00:00 left on the timer with no way to earn a new deck
    Playing on PC

    2,242 votes

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    890 comments  ·  Gameplay  ·  Admin →
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  18. 2/2/2023 timeout

    Authentication Timeout Error

    75 votes

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    19 comments  ·  Gameplay  ·  Admin →
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  19. Unable to Submit Deck

    I'm unable to successfully connect to a game after challenging (or receiving a challenge) from person on friend's list. This started as of this week. After clicking accept challenge and selecting a deck, one player seems to load in correctly while the other player shows a message about waiting for server. The player waiting to connect will eventually get a message saying "Unable to submit deck." The other player loads in and gets a "Draw" result after the other player eventually times out.

    We are using the same deck selections as we used earlier this week. Since the error popped…

    13 votes

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    0 comments  ·  Gameplay  ·  Admin →
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  20. Color Challenge Network Error

    Can’t complete color challenge. I keep getting network error for trying to complete last challenge which is the pvp.

    1,641 votes

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    568 comments  ·  Gameplay  ·  Admin →
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MTG Arena Bugs & Product Suggestions

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Feedback and Knowledge Base

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MTG: Arena Customer Support
  1. Install and Update Issues
  2. Stuck at Checking for Updates?
  3. Performance Issues, Lag, and Freezes
  4. Recurring Game Crashes
  5. Display Issues