MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Mac)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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  1. Black screen on match start

    While in the menu everything is ok but when match start the screen become black but the sound still ok (if i move the cursor i can ear the sound of card mulligan).
    The only whay to not concede is to set the resolution on the lowest, but usually cause visual bug on the board or/and artwork on the card disappear.
    Please fix this issue, i'm loving this game

    4,230 votes
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    4000 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
  2. Shuffler algoritm

    Please do away with shuffler algorithms; just randomize it. I feel I need to build a deck to suit the algorithms which I don't want to.' The algo is completely obvious and often ridiculous. I think it would be great for MTG to just randomize it, because the shuffler seems to work best with copy paste unoriginal decks. So fix it. Now. Random is cheaper to for you guys. Fire some people, whatever.

    1,318 votes
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    1568 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
  3. Lost draft because of game connection issue

    like in tittle, I lost draft game because connection issue and I'm can not re-enter the match...

    1,784 votes
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    751 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
  4. win a game in play modality (not ranked)make limited rank get a downgrade

    win a game in play modality (not ranked)make limited rank get a downgrade

    805 votes
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    332 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
  5. "Maximum hand size is 0" / cards not drawn / no library / negative life totals


    • Now I am shown a message saying 'Your maximum hand size is 0, you will be forced to discard three cards at the end of this turn.' Luckily I was not forced to discard, but I was already getting tilted at this point. Also this leads onto...


    • The game didn't draw me any cards on my draw step. So on turn 2 as you can see in the screenshot, I only had 7 cards including the permanents on the board. On turn 3, I also didn't draw a card.


    230 votes
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    192 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
  6. MTG Arena does not start after recent update (12-March-2020)

    MTG Arena does not start after recent update (12-March-2020)

    MTG Arena does not start after recent update. Mouse cursor changes its shape, but screen remains dark. Logs mention:
    [1] Plugins: Failed to load 'C:/Program Files (x86)/Wizards of the Coast/MTGA/MTGA_Data/Plugins/AkSoundEngine.dll' with error 'Не найден указанный модуль.'
    (dll is in place)
    And after that infinite number of:
    [1] DllNotFoundException: AkSoundEngine
    AkEventCallbackInfo..ctor (System.IntPtr cPtr, System.Boolean cMemoryOwn) (at <d77b653bb4c44dc0851d18e65c73cb78>:0)
    AkCallbackManager..cctor () (at <d77b653bb4c44dc0851d18e65c73cb78>:0)
    Rethrow as TypeInitializationException: The type initializer for 'AkCallbackManager' threw an exception.
    AkSoundEngineController.LateUpdate () (at <d77b653bb4c44dc0851d18e65c73cb78>:0)
    AkInitializer.LateUpdate () (at <d77b653bb4c44dc0851d18e65c73cb78>:0)
    [2] DllNotFoundException: AkSoundEngine

    Cut log attached.

    1,795 votes
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    936 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
  7. continual freezes during gameplay

    My arena client continually freezes during gameplay and eventually crashes out with windows error.

    It seems to most commonly happen when a special effect is being played for a card that has one, so the ability to turn those off might be a useful start. At the moment it's unplayable.

    191 votes
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    106 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
  8. 203 votes
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    42 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
  9. Unsanctioned lands not working

    I have the unsanctioned land art. It no longer shows up in my collection or deck building. In decks that I already had them in, it shows the sleeve art for basic lands and won't let the land be played during a game. All you have to do is play the unsanctioned lands in a deck, if you can even do that because they can't be found in ones collection. The game just has the sleeve art hover over the field and acts like you played a land but you can't do anything with it. I would like to be…

    83 votes
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    16 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
  10. Scute Swarm Gamebreaking Abuse

    I see no one posted this, but its a bug people are abusing hard even in Play Queue, the combo of making 700 "Scute Swarm" tokens making the opponent timeout or even lag out of the game, instead of the caster being the one timing out, giving free wins by breaking the game, luckily i had ''Peer Into the Abyss + Underworld Dreams'' and a high end PC that left me with 3-5 seconds before timing out and ended up winning even when opponent was spamming emotes thinking he timed me out while game was also lagging hard, this needs…

    92 votes
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    28 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
  11. 86 votes
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    21 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
  12. GREerror playing Momir FNM event

    Two games in a row in FNM momir event, game has ended in a draw due to GRE error.

    71 votes
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    12 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
  13. An asset error occured during your last play session. Validating asset files to ensure stability, this may take a while.

    UPDATE 25/09/2020 : 'An asset error occured during your last play session. Validating asset files to ensure stability, this may take a while.' Followed by a very long verification of assets.

    Issue still happening every day when I first launch the game, even after updating video card drivers, I still have the same problem.
    Started happening 2 updates ago, I thought your last update would fix it but no. I took my first screenshot of the error September 19 2020.
    I managed to reproduce the error.
    Please note, if I launch the game, wait for the assets to verify then…

    78 votes
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    21 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
  14. Stuck at waiting for server

    Whenever I try to login using my account, the launcher will go through preparing assets then it will give me an orange spinning ring that says waiting for server.

    My Husband also has MTGA so I had him see if his game works, it does. his works fine on his computer. Except if i try to login on his computer it prepares assets then gets stuck at waiting for server again.

    I spent 3 days going back and forth with tech support, changing settings, uninstalling, reinstalling, using different internet connections. They checked to make sure I don't have any bans…

    176 votes
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    95 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
  15. Missing card names, large numbers

    Card names during game play were missing (only a blank space at the top of the card). Also, numbers (e.g. life totals, +1/+1 counters) were huge on the screen (i.e. the font size). Log attached.

    46 votes
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    24 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
  16. 120 votes
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    51 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
  17. Bot AI frozen

    The Bot AI is stuck during attacking phase. Keeps going 'Hmmm', 'Hmmm' but does not make a move even after 15 mins. No countdown timer is started despite the bot taking so long to move.

    87 votes
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    44 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
  18. Unity Crash Error

    FIX YOUR YOU !!! IT CONSTANTLY CRASHES AND YOU HAVEN'T FIXED A THING!!!! IVE SPENT $100S OF DOLLARS ON YOUR PIECE OF GAME ARENA AND YOU DONT HAVE THE DECENCY TO FIX IT!!! STOP IGNORING THE ISSUE YOU *******

    171 votes
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    64 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
  19. Lotus Cobra Trigger Soft Lock

    I've had two games where my opponent concedes while I have Lotus Cobra triggers on the stack and the game soft locks. I can interact with the background and highlight cards, but it does not proceed to the victory screen.

    46 votes
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    27 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
  20. Game crashing

    the game crash and impossible to join the battle after, the game crash systematicaly and i loose the game.... In a draft game

    113 votes
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    21 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
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