MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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  1. Black screen on match start

    While in the menu everything is ok but when match start the screen become black but the sound still ok (if i move the cursor i can ear the sound of card mulligan).
    The only whay to not concede is to set the resolution on the lowest, but usually cause visual bug on the board or/and artwork on the card disappear.
    Please fix this issue, i'm loving this game

    4,395 votes

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    4057 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
  2. Shuffler algoritm

    Please do away with shuffler algorithms; just randomize it. I feel I need to build a deck to suit the algorithms which I don't want to.' The algo is completely obvious and often ridiculous. I think it would be great for MTG to just randomize it, because the shuffler seems to work best with copy paste unoriginal decks. So fix it. Now. Random is cheaper to for you guys. Fire some people, whatever.

    1,749 votes

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    1846 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
  3. Glittering Frost Crashes the game

    While tryin to generate mana out of a land enchanted with Glittering Frost, the options for mana are only presented as "W//W", and the game inmediatly crashes, not letting you take any other actions. I'd like a refund for the event. I'll attach the pertinent log

    765 votes

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    579 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
  4. Lost draft because of game connection issue

    like in tittle, I lost draft game because connection issue and I'm can not re-enter the match...

    1,895 votes

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    814 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
  5. "Maximum hand size is 0" / cards not drawn / no library / negative life totals


    • Now I am shown a message saying 'Your maximum hand size is 0, you will be forced to discard three cards at the end of this turn.' Luckily I was not forced to discard, but I was already getting tilted at this point. Also this leads onto...


    • The game didn't draw me any cards on my draw step. So on turn 2 as you can see in the screenshot, I only had 7 cards including the permanents on the board. On turn 3, I also didn't draw a card.


    418 votes

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    331 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
  6. win a game in play modality (not ranked)make limited rank get a downgrade

    win a game in play modality (not ranked)make limited rank get a downgrade

    825 votes

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    340 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
  7. Could not target player

    I am unable to target a player. Instead the emotes appear.

    I'm not able to explain how to reproduce the bug.

    258 votes

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    178 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
  8. MTG Arena does not start after recent update (12-March-2020)

    MTG Arena does not start after recent update (12-March-2020)

    MTG Arena does not start after recent update. Mouse cursor changes its shape, but screen remains dark. Logs mention:
    [1] Plugins: Failed to load 'C:/Program Files (x86)/Wizards of the Coast/MTGA/MTGA_Data/Plugins/AkSoundEngine.dll' with error 'Не найден указанный модуль.'
    (dll is in place)
    And after that infinite number of:
    [1] DllNotFoundException: AkSoundEngine
    AkEventCallbackInfo..ctor (System.IntPtr cPtr, System.Boolean cMemoryOwn) (at <d77b653bb4c44dc0851d18e65c73cb78>:0)
    AkCallbackManager..cctor () (at <d77b653bb4c44dc0851d18e65c73cb78>:0)
    Rethrow as TypeInitializationException: The type initializer for 'AkCallbackManager' threw an exception.
    AkSoundEngineController.LateUpdate () (at <d77b653bb4c44dc0851d18e65c73cb78>:0)
    AkInitializer.LateUpdate () (at <d77b653bb4c44dc0851d18e65c73cb78>:0)
    [2] DllNotFoundException: AkSoundEngine

    Cut log attached.

    1,838 votes

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    944 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
  9. continual freezes during gameplay

    My arena client continually freezes during gameplay and eventually crashes out with windows error.

    It seems to most commonly happen when a special effect is being played for a card that has one, so the ability to turn those off might be a useful start. At the moment it's unplayable.

    235 votes

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    121 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
  10. "Loading Initial Scene" Loads Infinitely

    After downloading the latest update on 3/11/2021, I got a BSOD and had to hard restart my machine. Many others I spoke with also were unable to login to Arena. The morning of 3/12/2021 I was able to login and access the store. Later that day, there was another update and now I cannot progress past the "Loading Initial Scene" message. I've left it for up to an hour and no luck.

    As per the support suggestions, I completely uninstalled and reinstalled Arena (including re-downloading close to 4GB of data). I restarted my machine and tried running only Arena. The…

    65 votes

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    33 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
  11. 216 votes

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    42 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
  12. Bug: MTG Arena on Mobile (Android) - Cannot move equipment from equiped creature to another creature

    Bug: MTG Arena on Mobile (Android) - Cannot move equipment from equiped creature to another creature

    Steps to reproduce the bug:
    1. Have equipment and creature on the battlefield
    2. Attach equipment to creature
    3. Have second creature on the battlefield
    4. Clicking on equiped creature "splits" the card and equipment, but when trying to activate the equipment, it'll "merge" the cards instead

    Potential complexity: My equipment (Elven Bow) had a Rune of Flight attached to it

    Unfortunately, this lost me the game, because my (summoning sick) non-flying creature would have been able to block his (lethal on board) flyer…

    92 votes

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    36 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
  13. Boreal Outrider Not Triggering

    Boreal Outrider was not triggering in my game when I tapped mana manually. The option to "cancel" or "use * mana" came up, I chose to use * mana. The creature did not enter with the extre +1/+1 counter. Later, however, when I cast another creature and auto payed mana, which included a * mana, the +1/+1 counter did trigger. Playing on PC.

    91 votes

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    33 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
  14. 63 votes

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    54 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
  15. Black Screen After 4/1 Update

    While waiting for a match the screen tried to connect, but for some reason failed and then the timer disappeared.

    The screen was frozen for 10 mins, and I was unable to log out. I closed the window and reopened to the same screen, so I uninstalled the app and tried to log in again.

    I logged in again and it just froze.

    63 votes

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    2 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
  16. Game win registered as loss

    I was playing a game in Theros quick draft and won (my opponent conceded at 8 life). When I returned to the home screen the win was registered as a loss and I was unable to continue my run. I am playing on Mac and have experienced connection issues since the update. Also, I was unable to play cards by clicking and dragging and was only able to play them by double clicking. The actual result I experienced was a game loss. The expected result is a win.

    62 votes

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    8 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·