MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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  1. Product Suggestion Leave Historic Alone

    With the new Alchemy format, can we please have it separated from Historic? You are going to be nerfing cards considering the standard environment, please leave them alone for Historic decks.

    1,866 votes

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    603 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →

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  2. Earn a new deck stuck at 0:00:00

    The earn a new deck quest feature is stuck at 0:00:00 left on the timer with no way to earn a new deck
    Playing on PC

    2,144 votes

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    879 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →

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  3. Color Challenge Network Error

    Can’t complete color challenge. I keep getting network error for trying to complete last challenge which is the pvp.

    1,256 votes

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    478 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →

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  4. 724 votes

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    177 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →

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  5. 366 votes

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    29 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →

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  6. Reaching Mythic rank sets ranks to Beginner

    Steps to reproduce:
    -> Reach Mythic (was in Limited for me)

    Platform: PC

    Actual results I'm experiencing: my Limited and Constructed rank both show as Beginner Tier 0, both in and out of game. When I win a game, I get no update to my rank afterwards - only a "Victory" screen.

    Expected results: profile and in-game should display Mythic tier and rank; end of game screen should update numerical rank.

    Obviously this is really bad :D

    698 votes

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    353 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →

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  7. Broken Logs in 2021.8.0.3855

    Since 2021.8.0.3855 update many things 3rd party devs rely on in log is gone.

    The most painful endpoints we currently miss are:

    *PlayerInventory.GetPlayerInventory
    *PlayerInventory.GetPlayerCardsV3
    *PlayerInventory.CrackBoostersV3
    *Inventory.Updated
    *Draft related endpoints

    We understand that seemingly your backend undergone refactoring and there's no more remote procedure PlayerInventory, but there's definitely it's analogue, and please make it write data to the log.

    To summarize, we need following data from log:
    * Player's collection
    * Player's actions in Draft
    * Player's inventory updates
    * Players decks WITH DECK STRUCTURE (not like now, only names and some diagnostic data).

    677 votes

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    61 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →

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  8. Black screen on match start

    While in the menu everything is ok but when match start the screen become black but the sound still ok (if i move the cursor i can ear the sound of card mulligan).
    The only whay to not concede is to set the resolution on the lowest, but usually cause visual bug on the board or/and artwork on the card disappear.
    Please fix this issue, i'm loving this game

    4,617 votes

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    4080 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →

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  9. Jadar

    Played a game with Jadar, no token was created at endstep. Played a game against Jadar with Necroduality in play, it created two tokens every turn. I was on the **** end of both bugs. Not cool.

    212 votes

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    45 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →

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  10. Bruenor Battlehammer

    Bruenor Battlehammers equip discount does not function since latest patch.

    249 votes

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    49 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →

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  11. No Decks to Choose in Color Challenge

    On the color challenge I was midway through a fight with green and my game crashed. Now it tells me to pick a deck and when I do no decks pop up. It's not auto loading the deck either and I can't play until I can finish green. It's stopping me from ever getting to ranked play.

    291 votes

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    115 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →

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  12. Alchemy and Historic

    Is this a bad joke? Surely you can’t be this incompetent. Adding nerfed cards that are BALANCED FOR STANDARD to historic is idiotic. Also, literally no one asked for Alchemy what a waste of resources. Where is Pioneer, 4 player brawl, Modern or the myriad of other formats people actually want to play?! Will you be providing gem refunds for all the historic decks I built or should I just chargeback?

    184 votes

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    3 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →

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  13. Do not add Alchemy to Historic!

    Do not make Alchemy in Historic mandatory, the player base does not want this, the comments about leaving MTGA aren’t all empty threats.

    174 votes

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    1 comment  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →

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  14. BUG: Can't select brawl decks in direct challenge

    Steps to reproduce the bug:
    1. Challenge a friend with a direct challenge
    2. Select brawl as the deck type
    3. See that you can't select any brawl decks in the challenge

    Platform: PC

    Results: I challenged a friend to a brawl match, but we can't select brawl decks in the challenge. They are shown as invalid decks. Only standard-legal decks are shown. Screenshot attached.

    Expectations: I would expect it to be possible to select brawl decks in a brawl challenge, just like before.

    215 votes

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    64 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →

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  15. Players use Concede during sideboarding to take advantage on ladder

    For months, more and more players concede while sideboarding (using ESC+concede), taking an advantage of the partial result, especially if the match-up is bad for them.
    Yesterday only, on 6 duels, it happened to me 3 times.

    The software keeps only the present results match after match, instead of the whole Bo3 result. Which brings clearly to cheating behavior as players are now doing so take advantage of the system failure. Herebelow are some conceding exemples:

    1 / Player A concedes while sideboarding at 1-0 : he wins on the score of 1-0 and get one rank brick. Doing so,…

    76 votes

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    13 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →

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  16. 2,047 votes

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    900 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →

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  17. 362 votes

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    140 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →

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  18. Discover the Formula Cost Reduction Broken in last patch

    After casting Discover The Formula the non-creature cards in your hand do get their generic mana cost reduced by 1 as they should. However after a few turns have passed, the cards still show a perpetually lowered mana cost visually, but when you cast them the client request their standard mana cost in order to actually cast the spell. Somehow the system that visually displays the cards remembers their perpetual mana reduction but the system that calculates the manacost and available mana does not remember the perpetual mana reduction.

    39 votes

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    21 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →

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  19. Alchemy change your drunk?

    Alchemy change is the worst **** you ever tryed to establish - i wont wast e my time with arena anymore with this ******** change.... why dont give your digital only **** an own format instead of ruining historic

    112 votes

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    1 comment  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →

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  20. What Was Written Was Great

    The "What was Written" midweek event is the most fun I've had playing Magic in the months since Alchemy was announced. This proto-Pioneer format is exactly what I'm looking for. FWIW, I stopped spending money on MTGA when Alchemy was announced. When a new non-rotating format was announced, I started up again. This event is concrete evidence of intentions and I am pleased. Keep moving towards Pioneer, slowly but surely. Thanks

    37 votes

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    16 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →

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