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MTG Arena Bugs & Product Suggestions

← Customer Feedback for Wizards of the Coast



This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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Bug/Product Suggestion Details

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5255 results found

  1. Product Suggestion Leave Historic Alone

    With the new Alchemy format, can we please have it separated from Historic? You are going to be nerfing cards considering the standard environment, please leave them alone for Historic decks.

    2,210 votes

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    629 comments  ·  Gameplay  ·  Admin →
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  2. Audio Bug: Audio desyncs then no audio

    Since July 2022 update, after playing a few short games or even one long game, audio becomes de-synced, and then audio cues stop playing, then all audio drops out. Restarting the program fixes it until it happens again after just a few matches. No other problems with game, my audio, or my PC.

    526 votes

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    100 comments  ·  Gameplay  ·  Admin →
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  3. Tutorial Duel Bug - unable to play cards

    At undetermined moments while playing the tutorial duels I suddenly become unable to play a card. The sound effects that would normally play when when tapping or swiping on the touch screen persist, though nothing on screen will actually happen, making it impossible to continue playing. This does not appear to affect anything else other than the bottom-center of the screen, where my hand is located.

    101 votes

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    57 comments  ·  Gameplay  ·  Admin →
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  4. Earn a new deck stuck at 0:00:00

    The earn a new deck quest feature is stuck at 0:00:00 left on the timer with no way to earn a new deck
    Playing on PC

    2,220 votes

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    890 comments  ·  Gameplay  ·  Admin →
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  5. Color Challenge Network Error

    Can’t complete color challenge. I keep getting network error for trying to complete last challenge which is the pvp.

    1,615 votes

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    567 comments  ·  Gameplay  ·  Admin →
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  6. no sound

    as of the last update to arena (7/07/2022 ), I am losing sound while in a match. when I am at the main screen, the sound is fine. also, the sound is fine for anything else I use on the pc. I am running windows 8.1.

    196 votes

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    55 comments  ·  Gameplay  ·  Admin →
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  7. Jadar Not Making Zombies

    Jadar, Ghoulcaller of Nephalia, does not make the decayed zombies at the beginning of your end step. I tested both regular art and Showcase: Eternal Night Jadar to make sure, and neither work. I've also checked if having another zombie in play "counts", but putting Jadar on a clear board still does not make the token.

    755 votes

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    185 comments  ·  Gameplay  ·  Admin →
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  8. stone brain

    Stone brain locks me out of doing anything causes a timeout loss due to inactivity

    64 votes

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    19 comments  ·  Gameplay  ·  Admin →
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  9. Mac performance issue after 6/2 update

    Slower performance/fps since 6/2 update.

    133 votes

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    116 comments  ·  Gameplay  ·  Admin →
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  10. Stone Brain

    Stone Brain doesn’t allow player to name a card, rendering it useless. I’ve lost a Bo3 ranked game because of this… :(

    59 votes

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    18 comments  ·  Gameplay  ·  Admin →
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  11. The Long Reach of Night Bug

    The Long Reach of Night will force you to discard a card if you have no creatures to sacrifice which is incorrect based on the text of the card "Each opponent sacrifices a creature unless they discard a card"

    378 votes

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    29 comments  ·  Gameplay  ·  Admin →
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  12. Bugs in spells that choose modes

    When playing a spell that chooses a mode, there is a problem that the choose mode is not known. It is normal if it is displayed in English, but there is a problem if it is displayed in Japanese.

    186 votes

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    3 comments  ·  Gameplay  ·  Admin →
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  13. Re-add ratings and rank data to logs

    The ratings and rank details have been in the logs for, a very very long time.

    The recent publicity about the nature of mmr ratings and how there are apparent bugs in that rating does not magically (pun intended) turn data which was freely included historically into a bug to hide.

    Many trackers rely on rank details to provide value to customers or as differentiators in general.

    Rating data, which does not directly affect rank, does provide insightful data into performance of the player and how their overall skill is being translated.

    Change this back and give the community the…

    101 votes

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    12 comments  ·  Gameplay  ·  Admin →
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  14. Reaching Mythic rank sets ranks to Beginner

    Steps to reproduce:
    -> Reach Mythic (was in Limited for me)

    Platform: PC

    Actual results I'm experiencing: my Limited and Constructed rank both show as Beginner Tier 0, both in and out of game. When I win a game, I get no update to my rank afterwards - only a "Victory" screen.

    Expected results: profile and in-game should display Mythic tier and rank; end of game screen should update numerical rank.

    Obviously this is really bad :D

    713 votes

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    361 comments  ·  Gameplay  ·  Admin →
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  15. Sphinx of Clear skies

    Hello I was playing a Sealed Dominaria with Sphinx Of Clear Skies. I dealt combat damage with it and when my opponent separated the piles I could not see the cards or pick a pile. I closed out of the game (I am playing on an IPad) and reopened and still did not work. My game timed out and this happened in back to back games.

    63 votes

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    16 comments  ·  Gameplay  ·  Admin →
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  16. Golden Guardian

    In Historic Brawl, when Golden Guardian's activated ability is activated and the Guardian dies, it stays in the graveyard instead of being transformed into a land. I activated on my end step. PC

    27 votes

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    10 comments  ·  Gameplay  ·  Admin →
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  17. Stone Brain fails to choose name

    Stone Brain bug causes me to lose games when activated. Multiple ranked games lost when I active the artifact's ability.

    40 votes

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    2 comments  ·  Gameplay  ·  Admin →
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  18. Broken Logs in 2021.8.0.3855

    Since 2021.8.0.3855 update many things 3rd party devs rely on in log is gone.

    The most painful endpoints we currently miss are:

    *PlayerInventory.GetPlayerInventory
    *PlayerInventory.GetPlayerCardsV3
    *PlayerInventory.CrackBoostersV3
    *Inventory.Updated
    *Draft related endpoints

    We understand that seemingly your backend undergone refactoring and there's no more remote procedure PlayerInventory, but there's definitely it's analogue, and please make it write data to the log.

    To summarize, we need following data from log:
    * Player's collection
    * Player's actions in Draft
    * Player's inventory updates
    * Players decks WITH DECK STRUCTURE (not like now, only names and some diagnostic data).

    713 votes

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    66 comments  ·  Gameplay  ·  Admin →
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  19. the stone Brain

    Tried using The Stone Brain and it timed out without letting me name a card. Logged out of client(magic arena) but still showing timed out. It completely locked me out. Was Playing Standard metagame challenge.

    36 votes

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    1 comment  ·  Gameplay  ·  Admin →
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  20. The Stone Brain is Glitched and Causes Match Timeout for Loss

    The new card from Brother's War, The Stone Brain, causes a glitch when it is activated.
    The screen to input the card name you want to search for, for the card's effect, does not populate.
    However, that effect never resolves, seemingly due to the screen to input a card name never populating, so you time out of the match.

    I have tried it with multiple decks, and closing and restarting MtGA to see if the glitch fixes itself while the effect is on the stack, but nothing changes, still time out without possibility to do anything.

    With how often The…

    30 votes

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    3 comments  ·  Gameplay  ·  Admin →
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MTG Arena Bugs & Product Suggestions

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Feedback and Knowledge Base

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MTG: Arena Customer Support
  1. Install and Update Issues
  2. Stuck at Checking for Updates?
  3. Performance Issues, Lag, and Freezes
  4. Recurring Game Crashes
  5. Display Issues