AdminWizards_MS12#13154 (Customer Support Agent, Wizards of the Coast)

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  1. 1 vote
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    1 comment  ·  MTG Arena Bugs & Product Suggestions » Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
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    Hello,

    For this issue, please submit at: https://mtgarena-support.wizards.com/hc/en-us/requests/new and select 'Report a Problem in your Event'.

    Thanks!

  2. "Maximum hand size is 0" / cards not drawn / no library / negative life totals

    316 votes
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    can't get game to load correctly during game play. cannot see other players deck, cannot see card draw, or companion.

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    Starting from game 2 of Match 1, both decks disappeared, life total were totally messed up, and couldn't draw cards on my draw step. The game was totally unplayable and I had to concede both games.
    I want my coins back, please.

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    For this issue, please submit at: https://mtgarena-support.wizards.com/hc/en-us/requests/new and select 'Report a Problem in your Event'.

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    For this issue, please submit at: https://mtgarena-support.wizards.com/hc/en-us/requests/new and select 'Report a Problem in your Event'.

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    Hello,

    For this issue, please submit at: https://mtgarena-support.wizards.com/hc/en-us/requests/new and select 'Report a Problem in your Event'.

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    Hello,

    For this issue, please submit at: https://mtgarena-support.wizards.com/hc/en-us/requests/new and select 'Report a Problem in your Event'.

    Thanks!

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    Hello,

    For this issue, please submit at: https://mtgarena-support.wizards.com/hc/en-us/requests/new and select 'Report a Problem in your Event'.

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    Last game of a traditional historic event, deck didn't appear and skipped the draw step losing the game.

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    Hello,

    For this issue, please submit at: https://mtgarena-support.wizards.com/hc/en-us/requests/new and select 'Report a Problem in your Event'.

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    Hello,

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    Hello,

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    Hello,

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    Hello,

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    Hello,

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    Hello,

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    Hello,

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    Hello,

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    Hello,

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    Hello,

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    Hello,

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    Hello,

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    Hello,

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    I didnt draw cards for the turn and my maximum hand size was 0. Restarting client caused me to skip my turn

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    Hello,

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    Hello,

    For this issue, please submit at: https://mtgarena-support.wizards.com/hc/en-us/requests/new and select 'Report a Problem in your Event'.

    Thanks!

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    Hello,

    For this issue, please submit at: https://mtgarena-support.wizards.com/hc/en-us/requests/new and select 'Report a Problem in your Event'.

    Thanks!

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    Hello,

    For this issue, please submit at: https://mtgarena-support.wizards.com/hc/en-us/requests/new and select 'Report a Problem in your Event'.

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  3. 1 vote
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    1 comment  ·  MTG Arena Bugs & Product Suggestions » Events  ·  Flag idea as inappropriate…  ·  Admin →
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    Hola,

    Para este problema, envíelo a: https://mtgarena-support.wizards.com/hc/en-us/requests/new y seleccione 'Informar un problema en su evento'.

    ¡Gracias!

  4. 1 vote
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    1 comment  ·  MTG Arena Bugs & Product Suggestions » Events  ·  Flag idea as inappropriate…  ·  Admin →
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    Hola,

    Para este problema, envíelo a: https://mtgarena-support.wizards.com/hc/en-us/requests/new y seleccione 'Informar un problema en su evento'.

    ¡Gracias!

  5. 1 vote
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    1 comment  ·  MTG Arena Bugs & Product Suggestions » Store  ·  Flag idea as inappropriate…  ·  Admin →
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    Hello,

    For this issue, please submit at: https://mtgarena-support.wizards.com/hc/en-us/requests/new and select 'General Questions'.

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  6. 1 vote
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    1 comment  ·  MTG Arena Bugs & Product Suggestions » Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
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    Hello,

    For us to best address Conduct Issues, please submit at: https://mtgarena-support.wizards.com/hc/en-us/requests/newand select 'Report Conduct'.

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  7. 1 vote
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    1 comment  ·  MTG Arena Bugs & Product Suggestions » Events  ·  Flag idea as inappropriate…  ·  Admin →
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    Hello,

    For this issue, please submit at: https://mtgarena-support.wizards.com/hc/en-us/requests/new and select 'Report a Problem in your Event'.

    Thanks!

  8. 1 vote
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    1 comment  ·  MTG Arena Bugs & Product Suggestions » Events  ·  Flag idea as inappropriate…  ·  Admin →
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    Hello,

    For this issue, please submit at: https://mtgarena-support.wizards.com/hc/en-us/requests/new and select 'Report a Problem in your Event'.

    Thanks!

  9. 2 votes
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    1 comment  ·  MTG Arena Bugs & Product Suggestions » Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
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    Bjr, there is a problem when we are not in full control, when we generate mana with titan nest and we pay the cost of the companion to take it in hand it does not take the mana generated by the enchantment but the mana of land remaining in play would be detap / up, which prevents keeping land up for a Counterspell for example.

  10. 4 votes
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    1 comment  ·  MTG Arena Bugs & Product Suggestions » Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
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    While playing a game, I was about to cast a spell "Subtle Strike", but the timoue was reached, and the turn passed on, without me casting the spell. However, the spell didn't come back to my hand, and also it did not go to my graveyard, and it was stack on the side of the screen. I attached a screenshot. This caused me a game loss and was very frustrating because it was my first draft in the game. :(

  11. 4,230 votes
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    Hello,

    For this issue, please submit at: https://mtgarena-support.wizards.com/hc/en-us/requests/new and select 'Report a Problem in your Event'.

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    Hello,

    It sounds like you may need some more troubleshooting advice. Please review our Technical Troubleshooting articles for what advice we have available.

    Thanks!

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    Hello,

    For this issue, please submit at: https://mtgarena-support.wizards.com/hc/en-us/requests/new and select 'Report a Problem in your Event'.

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    Hello,

    It sounds like you may need some more troubleshooting advice, please submit at: https://mtgarena-support.wizards.com/hc/en-us/requests/new and select 'Technical Troubleshooting'.

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    Hello,

    For this issue, please submit at: https://mtgarena-support.wizards.com/hc/en-us/requests/new and select 'Report a Problem in your Event'.

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    Hello,

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    Hello,

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  12. 1 vote
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  13. 169 votes
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    53 comments  ·  MTGO Issues » Events  ·  Flag idea as inappropriate…  ·  Admin →
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  14. 1 vote
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    1 comment  ·  MTGO Issues » Duel Scene  ·  Flag idea as inappropriate…  ·  Admin →
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  15. 74 votes
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    9 comments  ·  MTGO Issues » Events  ·  Flag idea as inappropriate…  ·  Admin →
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  16. 1,329 votes
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    148 comments  ·  MTGO Issues » Duel Scene  ·  Flag idea as inappropriate…  ·  Admin →
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  17. 8 votes
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    2 comments  ·  MTGO Issues » Cards  ·  Flag idea as inappropriate…  ·  Admin →
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    Hello,

    For this issue, please submit at: https://mtgo-support.wizards.com/hc/en-us/requests/new and select 'Reimbursement Request / Report An Issue'.

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  18. 310 votes
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    27 comments  ·  MTGO Issues » Duel Scene  ·  Flag idea as inappropriate…  ·  Admin →
    An error occurred while saving the comment

    Hello,

    For this issue, please submit at: https://mtgo-support.wizards.com/hc/en-us/requests/new and select 'Reimbursement Request / Report An Issue'.

    Thanks!

    An error occurred while saving the comment

    Hello,

    For this issue, please submit at: https://mtgo-support.wizards.com/hc/en-us/requests/new and select 'Reimbursement Request / Report An Issue'.

    Thanks!

    An error occurred while saving the comment

    Hello,

    For this issue, please submit at: https://mtgo-support.wizards.com/hc/en-us/requests/new and select 'Reimbursement Request / Report An Issue'.

    Thanks!

    An error occurred while saving the comment

    Hello,

    For this issue, please submit at: https://mtgo-support.wizards.com/hc/en-us/requests/new and select 'Reimbursement Request / Report An Issue'.

    Thanks!

    An error occurred while saving the comment

    Hello,

    For this issue, please submit at: https://mtgo-support.wizards.com/hc/en-us/requests/new and select 'Reimbursement Request / Report An Issue'.

    Thanks!

    An error occurred while saving the comment