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← Customer Feedback for Wizards of the Coast

Welcome to the Magic: The Gathering Companion Feedback Page

To Report a Bug or Provide Feedback

Before reporting a bug, check to see if it has already been reported. In the Issue Title below search for specific key terms from your issue.



Example: Shivan Dragon (Note: Partial words won’t show up, so use “Shivan” instead of “Shiv.”)

If your issue has been reported already, simply click the vote button to show us you’ve experienced that issue as well. If you feel you have additional information that could be helpful to us in tracking down the issue please feel free to add it.

If your bug has not been reported, please do so now! Update the Issue Title to reflect the problem you’ve encountered.

Example: Shivan Dragon doesn’t work

Choose the Category that describes your problem.

Describing the problem in the following fashion helps make clear what happened and allows us to investigate the issue faster.

  1. Summarize the problem
  2. List the steps you took that led to the problem
  3. What was the result that happened when you followed those steps
  4. What was the result you expected to happen when you followed those steps

Example: The life tracker didn’t track my life.

  1. Open the life tracker and start a game
  2. Try to remove or add life to my life total
  3. Actual: my life total didn’t change
  4. Expected: my life total goes up or down
You can provide additional information that can also help us conclude an investigation quickly. Great information to include:

1.  What type of device you’re using
2. What version of your operating system you’re using
3. A screenshot of the issue (Note: it must be smaller than 50 mb in size)
4. Whether re-starting the application and attempting the steps again solved the problem

Issue Details

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428 results found

  1. Event dates incorrect

    All of the events are listed as March 15th and when you click on them they are listed as Jan 1st.

    58 votes

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    24 comments  ·  Companion  ·  Admin →
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  2. Locator showing wrong date and label

    The locator is not showing the actual date for events, but instead it is showing “03” with the word “label” above and below it instead of the day of the week. For reference, I am reporting this on the sixth of December, meaning it says every event already happened. Attached is a screenshot of the problem.

    41 votes

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    26 comments  ·  Companion  ·  Admin →
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  3. Companion event date bug

    All of the dates for event say “label 03 label” instead of a date.

    23 votes

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    11 comments  ·  Companion  ·  Admin →
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  4. Bug: Account won't stay logged in.

    Between every round of a tournament my account will log out of the Companion app and sometimes during the event, so when trying to report wins and loses it will not log the results to the event organizer.

    45 votes

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    43 comments  ·  Companion  ·  Admin →
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  5. Bad Spanish translation for DEFEATS

    In the companion app, the Spanish version of the result of a match is wrongly translated.

    peter DEFEATS John

    is translated as:
    peter DERROTAS John

    but the correct way should be:
    peter DERROTA A John

    4 votes

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    13 comments  ·  Companion  ·  Admin →
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  6. Companion Locator

    Companion Locator not displaying dates or times, only displaying "Label 03 Label". Seems to not even be sorted by date and time

    5 votes

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    9 comments  ·  Companion  ·  Admin →
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    1 vote

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    6 comments  ·  Companion  ·  Admin →
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  8. No Events shown in Locator

    No events shown in Locator.

    2 votes

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    1 comment  ·  Companion  ·  Admin →
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  9. Companion app keeps kicking me out from the app during the event

    During the event the Companion app keeps logging me out or asking me to re-enter my name.

    37 votes

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    23 comments  ·  Companion  ·  Admin →
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  10. Card Database Function Removed

    Card Database was removed, bring it back. There is literally no reason to remove one of the most useful functions of the app, considering it also has rulings from Gatherer.
    iOS 1.8.12

    3 votes

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    0 comments  ·  Companion  ·  Admin →
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    1 vote

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    1 comment  ·  Companion  ·  Admin →
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  12. Double sided cards aren’t working in app but work online

    Online website begs me to use the companion app and can bug out if I scroll too quickly and have to leave and renter. I downloaded the companion app wanting to look at the Kaldheim cards but I can’t see the backsides but it works on the online version

    5 votes

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    5 comments  ·  Companion  ·  Admin →
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  13. Never received packs in Arena from prerelease event

    I joined a Tarkir prerelease event but I never received packs in MTGA. I paid for the box, did the event, and I never got my packs in arena. Is there anyway I can get my packs. Can you check my event history and see I joined a prerelease event and give me my digital packs please? I am on android version 15. Stuff like this makes me miss when they just put the redeem code in the box.

    2 votes

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    0 comments  ·  Companion  ·  Admin →
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  14. Error 422 when entering event code

    Went to an event tonight, signed in through the companion app, went to join event with code, entered correct code and unable to join, just kept getting “error 422” and nothing happens.

    iPhone 13 Pro
    iOS 18.3.2

    Restarting app and phone, signing out/in and reinstalling the app hasn’t helped.

    Thank you! 🙏

    1 vote

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    1 comment  ·  Companion  ·  Admin →
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  15. Alerts don't link

    I receive alerts, but then can't find them.
    The latest alert was for last chance to buy Mystery Booster 2/x in a box, but when I click on the alert, it takes me to the Companion ap, and its sign up for an event page.
    I can't upload a file to show what I'm talking about because once you click on an slert, it disappears.

    1 vote

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    0 comments  ·  Companion  ·  Admin →
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  16. Background not displaying

    The background doesn’t display anything

    1 vote

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    0 comments  ·  Companion  ·  Admin →
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  17. Card database inaccessible jn companion app

    Hello
    There is a mistake - a bug - in my companion app
    I’m using an iPhone 15 pro Max. With the latest updates installed. The same goes for my companion app, it’s always up to date.
    As you can see in the screenshot, for quite some time now I’ve been unable to access the cards database
    It’s impossible to scroll to the side of …
    I hope we can get this fixed.
    Always prepared to provide further information
    Regards
    David.

    1 vote

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    0 comments  ·  Companion  ·  Admin →
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  18. Storico eventi

    Associare al proprio account un archivio degli eventi a cui si è partecipato.

    1 vote

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    0 comments  ·  Companion  ·  Admin →
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  19. Can't enter event (2HG)

    I can't enter the 2HG event for Final Fantasy prerelease.

    1 vote

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    0 comments  ·  Companion  ·  Admin →
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    0 comments  ·  Companion  ·  Admin →
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