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MrDiegues#19241

← Customer Feedback for Wizards of the Coast

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  1. Black screen on match start

    4,644 votes

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    4075 comments  ·  MTG Arena Bugs & Product Suggestions » Gameplay  ·  Admin →
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    MrDiegues#19241 commented  · 

    Black Screen and cursor, with background music . Unplayable for me...

    I was also playing fine before buying the mastery pass

  2. Cannot access store

    532 votes

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    257 comments  ·  MTG Arena Bugs & Product Suggestions  ·  Admin →
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    MrDiegues#19241 commented  · 

    I share here also the files I sent to WotC.

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    MrDiegues#19241 commented  · 

    Sent the famous Troubleshooting advice to WOTC, along with a screenshot, another log and dxdiag.

    Added the following commentary below which reflects my current views on this issue.

    When i try to enter the store in-game it freezes on the "waiting for server screen" (sometimes I can't even move my mouse cursor, sometimes i can move it) and either crashes the game or forces me to force close the app.

    When i try to change pet i still hear the game sounds and can move my mouse, but the screen does not change and after i move the mouse a bit and click around, an unity screen appears and the game crashes.

    I am a paying customer, I have more than 17000 gems currently that i can not use in the store and I would like your company to fix this issue quick or else reimburse me the gems I have in euros so I can leave the game forever without the feeling I was robbed.

    We are not in Beta anymore. This kind of bugs are unacceptable. I also expect some kind of compensation after you fix this issue.

    This problem is happening since the update that added the friends list.

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    MrDiegues#19241 commented  · 

    Exactly the same happens to me. Store and Change Pet. Already opened a ticket with a log of my own regarding this issue.

    MrDiegues#19241 supported this idea  · 

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