MrDiegues#19241
My feedback
2 results found
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Black screen on match start
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Log20210129_054116.log 15 KB -
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4,650 votesAn error occurred while saving the comment -
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547 votes
An error occurred while saving the comment MrDiegues#19241
commented
I share here also the files I sent to WotC.
An error occurred while saving the comment MrDiegues#19241
commented
Sent the famous Troubleshooting advice to WOTC, along with a screenshot, another log and dxdiag.
Added the following commentary below which reflects my current views on this issue.
When i try to enter the store in-game it freezes on the "waiting for server screen" (sometimes I can't even move my mouse cursor, sometimes i can move it) and either crashes the game or forces me to force close the app.
When i try to change pet i still hear the game sounds and can move my mouse, but the screen does not change and after i move the mouse a bit and click around, an unity screen appears and the game crashes.
I am a paying customer, I have more than 17000 gems currently that i can not use in the store and I would like your company to fix this issue quick or else reimburse me the gems I have in euros so I can leave the game forever without the feeling I was robbed.
We are not in Beta anymore. This kind of bugs are unacceptable. I also expect some kind of compensation after you fix this issue.
This problem is happening since the update that added the friends list.
An error occurred while saving the comment MrDiegues#19241
commented
Exactly the same happens to me. Store and Change Pet. Already opened a ticket with a log of my own regarding this issue.
MrDiegues#19241
supported this idea
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![IMG-20200625-WA0050[1].jpeg 1196 KB](/assets/221430715/IMG-20200625-WA0050%5B1%5D.jpeg){kind=link}
Black Screen and cursor, with background music . Unplayable for me...
I was also playing fine before buying the mastery pass