MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Mac)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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  1. 302 votes
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    215 comments  ·  Deck Building / Collection  ·  Flag idea as inappropriate…  ·  Admin →
  2. Serch function doesn't work properly for cards with Kanji name and ruby(syllabic characters)

    For example when we search "時を解す者、テフェリー"(Teferi, Time Raveler) at deck building in Japanese version, we couldn't find it with the card name.
    We have to input additional characters(ruby) to find the card with the current searching system.
    [時を解す者、テフェリー] is like that [時(とき)を解(ほぐ)す者(もの)"、"テフェリー].
    It's too difficult to search.

    We want to find out cards with card names themselves with Kanji and/or its card name pronunciation without Kanji.

    680 votes
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    4 comments  ·  Deck Building / Collection  ·  Flag idea as inappropriate…  ·  Admin →
  3. Missing cards in starter deck

    Finished the quest to get Selesnya Conclave deck today and none of the cards were added in my collection.

    The deck is completely empty, appart from the basic lands.

    I had none of the cards before and none of the cards were added after getting the deck: every number to the left of the cards are red.

    56 votes
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    34 comments  ·  Deck Building / Collection  ·  Flag idea as inappropriate…  ·  Admin →
  4. Can't do advanced card search in Japanese//日本語での高度なカード検索ができない

    Selecting and searching for an advanced filter card type in Japanese does not show anything
    Switching languages will improve the situation.

    日本語で高度なフィルターのカードタイプを選択し検索すると何も表示されません
    言語を切り替えることでその場は改善します。

    165 votes
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    4 comments  ·  Deck Building / Collection  ·  Flag idea as inappropriate…  ·  Admin →
  5. Unlocked wrong ROTATED UNUSABLE Selesnya Conclave deck instead of standard Selesenya: To Adventure deck

    For the daily deck unlock quest for the white green set I received the rotated unusuable Selesnya Conclave deck instead of the standard Selesnya: To Adventure! deck that I was supposed to receive.

    The first three decks (White Blue Starry-Eyed, Green Red Stomp Stomp, and Black Red Line of Fire) unlocked fine. Then Green White Selesnya Conclave is rotated and unusable. Then the following day the unlock for Black Blue Mutation Station is also fine.

    I signed up and started playing on September 18, 2020. I finished my colour challenge and unlocked the correct White Blue deck on September 19,…

    38 votes
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    27 comments  ·  Deck Building / Collection  ·  Flag idea as inappropriate…  ·  Admin →
  6. Loosing Card Packs

    Ask I was opening packs 10 at a time of ZNR I would get an error advising unable to open booster and then it try to reconnect to server. When it finally is able to reconnect to the server I have lost 10 PACKS... This has happened to me 5 times now. Please replace 50 lost packs asap.

    27 votes
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    28 comments  ·  Deck Building / Collection  ·  Flag idea as inappropriate…  ·  Admin →
  7. Crafted cards used but nothing crafted

    I was editing and old deck with a new idea, and after trying to craft one of each of the new triomes Keteria and Zagoth for my second ones, and Uro, for my forth one. Using the craft all feature. It gave the standard screen that it was going to use 2 rare and a mythic to craft the 3 said cards, I clicked ok, and its like stuttered and the cards were used, but the cards weren't crafted in the UI it still showed I needed to craft 1 of each. And I'm down to 0 rare and 5…

    72 votes
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    27 comments  ·  Deck Building / Collection  ·  Flag idea as inappropriate…  ·  Admin →
  8. 72 votes
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    27 comments  ·  Deck Building / Collection  ·  Flag idea as inappropriate…  ·  Admin →
  9. New Player Experience rewarding rotated decks

    Completed the daily quest and received the Selesnya Conclave deck from Guilds of Ravnica instead of the deck for the current standard.

    25 votes
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    10 comments  ·  Deck Building / Collection  ·  Flag idea as inappropriate…  ·  Admin →
  10. 30 votes
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    5 comments  ·  Deck Building / Collection  ·  Flag idea as inappropriate…  ·  Admin →
  11. Renewal

    I got old cards for my renewal rewards. Whut?

    25 votes
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    0 comments  ·  Deck Building / Collection  ·  Flag idea as inappropriate…  ·  Admin →
  12. Crafting consumed mythic rare but did not return card

    Same here. I crafted a mythic rare, system paused, and only escape worked to get out. No card purchased and the mythic rare is gone. Was trying to get Omnath.

    34 votes
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    14 comments  ·  Deck Building / Collection  ·  Flag idea as inappropriate…  ·  Admin →
  13. I have no Theros Beyond Death basic lands.

    This is really starting to get annoying since it seems the devs don't care that some of us still don't have the basic lands. Will someone please at least tell us if you are trying to fix this!

    75 votes
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    47 comments  ·  Deck Building / Collection  ·  Flag idea as inappropriate…  ·  Admin →
  14. Decks disappeared, can't import or build new decks

    After the update and hot fixes yesterday, all of my decks disappeared. I can't use the big + button to create a new deck, and I can't import a deck either. Clicking on any button on the Decks screen does nothing except Collection, which does show up properly.

    Also if I try to "Add to decks" for a draft deck, that doesn't do it either, the deck doesn't show up in Decks. My wife's and son's accounts signing into the same client on the same computer do not have the same problem.

    Please help! I can't play any constructed or…

    10 votes
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    12 comments  ·  Deck Building / Collection  ·  Flag idea as inappropriate…  ·  Admin →
  15. Rotated cards in Renewal Egg

    I logged in before set rotation patch but received my renewal egg and it was full of rotating cards from GNR,RNA,M20 etc.

    19 votes
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    3 comments  ·  Deck Building / Collection  ·  Flag idea as inappropriate…  ·  Admin →
  16. Egg of Renewal Giving Card Rewards from Sets Rotating out of Standard

    Steps to Repro:
    1. Launch the Game Client
    2. Navigate to the Egg of Renewal
    3. Open the Egg of Renewal

    Expected:
    Egg of Renewal should give 10 ICR rewards from the standard legal sets after rotation

    Observed:
    Egg of Renewal is giving ICR rewards from sets that are rotating out of standard

    17 votes
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    4 comments  ·  Deck Building / Collection  ·  Flag idea as inappropriate…  ·  Admin →
  17. Cannot create new decks

    Selecting the + button to build a new deck does nothing. Changing any deck type (standard, historic, etc) has no effect on this. I can modify existing decks (Edit Deck) but I cannot create anything new.

    13 votes
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    5 comments  ·  Deck Building / Collection  ·  Flag idea as inappropriate…  ·  Admin →
  18. Didn't receive second ICR from jumpstart

    Looking at my collection after playing two jumpstarters and winning two games, I only seem to have received rares from my 1st ICR. I received three rares in my starting pack (Bogbrew Witch, Glorious Anthem, and Witch of the Moors) and remember winning one ICR (Doomed Necromancer). I went 2-0 with that deck and resigned. Second deck, I received three rares again (Isamaru, Hound of Konda, Pack Leader, and Muxxus) and won another rare (Scholar of the Lost Trove). I went 2-2 with that deck and resigned. However, those eight rares are the only eight in my recently-received cards, and…

    25 votes
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    5 comments  ·  Deck Building / Collection  ·  Flag idea as inappropriate…  ·  Admin →
  19. 40 votes
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    9 comments  ·  Deck Building / Collection  ·  Flag idea as inappropriate…  ·  Admin →
  20. Cannot Create New Decks

    Since Zendikar update, client will not permit me to import a deck, or create a new deck from scratch.

    11 votes
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    5 comments  ·  Deck Building / Collection  ·  Flag idea as inappropriate…  ·  Admin →
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