Skip to content

Larry Lhurgoyf#15477

← Customer Feedback for Wizards of the Coast

My feedback

1 result found

  1. Black screen on match start

    4,644 votes

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    4075 comments  ·  MTG Arena Bugs & Product Suggestions » Gameplay  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    An error occurred while saving the comment
    Larry Lhurgoyf#15477 commented  · 

    How can you change language settings when you are not able to access the game at all? Does not make sense... By the way, in my case language was set to english and not any foreign language so the work-around obviously does not apply for everybody with this black screen issue.

    An error occurred while saving the comment
    Larry Lhurgoyf#15477 commented  · 

    Still nothing.... nice WOTC

    An error occurred while saving the comment
    Larry Lhurgoyf#15477 commented  · 

    So, maybe a new thread helps.... How is it even possible that a multi billion dollar company does not manage even to RESPOND (!) to so many customers complaining about a non-playable game for weeks now. I assume most of us payed for content or still do that on a regular basis. The least we can expect is your respect and support.

    Let´s see how long a official response will take. Until then, there will be a new thread every day.

    And sorry WOTC for being so stupidly willing to use your product.

    An error occurred while saving the comment
    Larry Lhurgoyf#15477 commented  · 

    10th day in a row: the game is not playable. How is this professional at all Wizards? Is customer service a joke to you?

    An error occurred while saving the comment
    Larry Lhurgoyf#15477 commented  · 

    Same here: Black Screen, Cursor, no error notification. Unplayable. This is totally unacceptable. Why does it take so long to fix this catastrophic bug?

Feedback and Knowledge Base

(thinking…)