Just ran into this myself. I bought two Planeswalker Decks and didn't even think they expired. I submitted a report ticket and the response was virtually, "Too bad, so sad." and it was quickly closed.
It makes zero sense to allow single use digital codes to expire. Seeing as I just spent $50 ($5 Welcome Pack, $14.99 gem pack, and another $30 on these two physical Planeswalker Decks) in the last month, the only thing this is going to do for me personally in the future is keep me from putting more money into the service.
They need to make this right, or it will only end up costing them future revenue.
Just ran into this myself. I bought two Planeswalker Decks and didn't even think they expired. I submitted a report ticket and the response was virtually, "Too bad, so sad." and it was quickly closed.
It makes zero sense to allow single use digital codes to expire. Seeing as I just spent $50 ($5 Welcome Pack, $14.99 gem pack, and another $30 on these two physical Planeswalker Decks) in the last month, the only thing this is going to do for me personally in the future is keep me from putting more money into the service.
They need to make this right, or it will only end up costing them future revenue.