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MTG Arena Bugs & Product Suggestions

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This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Steam, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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Bug/Product Suggestion Details

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3065 results found

  1. Explorer Anthologies

    Explorer Anthologies should mostly contain Pioneer playable cards. An inspirational list is attached:

    772 votes

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    296 comments  ·  Product Suggestion  ·  Admin →
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  2. Touch screen not functional after update

    touch screen does not work for many people after the update

    600 votes

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    339 comments  ·  Product Suggestion  ·  Admin →
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  3. ipad overheat

    Since the release of BRO, my ipad air 5 (bought in september 2022) is overheating and having the battery drain very quickly. I think there may be a processing problem with the client

    486 votes

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    142 comments  ·  Product Suggestion  ·  Admin →
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  4. Add deck type "Friendly Brawl Rebalanced" to direct challenge

    At this time, the only option for playing brawl in direct challenge matches is the deck type "Friendly Brawl."

    All other brawl deck types ("Standard Brawl," "Historic Brawl," and "Friendly Brawl Rebalanced") are loaded into the direct challenge as deck type "Friendly Brawl."

    Consequently, Alchemy Rebalanced cards are automatically switched for the original, non-rebalanced cards in those decks : there is currently no way to play Alchemy Rebalanced cards in brawl matches using direct challenge.

    This results in a situation where players cannot 100% replicate the public queue "Standard Brawl" and "Historic Brawl" play experiences in a direct challenge versus…

    106 votes

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    8 comments  ·  Product Suggestion  ·  Admin →
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  5. MTG Arena for Mac on Steam

    Please release MTG Arena for Mac on Steam. Currently MTG Arena itself is supported on Mac, but can only be installed on Epic. Adding it to Steam would make it easier for me to recommend, especially to friends and family that are less familiar with gaming and have only heard of Steam.

    24 votes

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    12 comments  ·  Product Suggestion  ·  Admin →
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  6. Sparky freezes mid-game

    While playing vs Sparky the whole game freezes, sometimes for a couple seconds, sometimes forever, you can interact with the screen and pets but card will not resolve so you're only able to concede OR Sparky will concede if you leave it there for 10 minutes or so sometimes

    19 votes

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    2 comments  ·  Product Suggestion  ·  Admin →
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  7. Smart priority stop after opponent's Faerie Mastermind resolving

    If I cast a card draw spell and the opponent responds with Faerie Mastermind, it would be preferable if the game auto-stopped for my priority after the Mastermind resolves (if I have something I can cast/activate). Normally, the game doesn't give a player priority if the top object in the stack is controlled by them, but in this case it's important to be able to cast a removal spell before letting the card draw spell resolve.

    Otherwise, people should activate full control/use a manual phase stop just in case whenever they cast a card draw spell (with castable removal in…

    44 votes

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    0 comments  ·  Product Suggestion  ·  Admin →
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  8. Missing starter decks

    Missing starter decks
    I can not get all the starter decks and no mission available for the starter decks

    152 votes

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    83 comments  ·  Product Suggestion  ·  Admin →
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  9. Algorithm Improvement

    I'm sure you're getting a lot of complaints about how one-sided your algorithm is not being impartial and often times screwing over players with land draws that should not be happening in a purely random sample - so my complaint can be added to that pile.

    But, an idea for changing the algorithm to improve randomization would be having the program assign a number to each card remaining in a deck and pile shuffling the cards into X amount of piles (let's say 6). It can repeat this process Y amount of times then take the middle of the pile…

    666 votes

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    732 comments  ·  Product Suggestion  ·  Admin →
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  10. Please revert the change to golden packs

    The change to golden packs is very disappointing to anyone who doesn't play alchemy or historic. While LTR was the most recent set, it felt excusable that golden packs would include LTR cards, especially as purchasing LTR packs contributed to golden pack progress.

    However, now that WOE is the most recent set, and WOE packs are the only ones contributing to golden pack progress, it's really frustrating knowing that I will be "rewarded" for buying standard-legal packs by being given cards that I have zero use for.

    The announcement posted today says that the LTR cards will be present to…

    10 votes

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    1 comment  ·  Product Suggestion  ·  Admin →
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  11. Starter Deck

    Please fix the counter under the starter deck, as it goes over 3. The rewards can be linked to each starter deck explicitly

    14 votes

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    0 comments  ·  Product Suggestion  ·  Admin →
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  12. A permanent opt-out feature for the in-game "did you have fun" survey

    Hello MTGA players and devs,

    The in-game "did you have fun" question shows up a lot more recently, typically once every three to five games. There's a skip button for those of us that don't want to answer, but then a few games later it just asks us again.

    Would it be possible to get a more permanent skipping feature? Some kind of checkmark in the game settings where we can opt out of being asked?

    Kind regards,

    Daniel

    20 votes

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    14 comments  ·  Product Suggestion  ·  Admin →
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  13. Sparky freezes mid-game

    While playing vs Sparky the whole game freezes, sometimes for a couple seconds, sometimes forever, you can interact with the screen and pets but card will not resolve so you're only able to concede OR Sparky will concede if you leave it there for 10 minutes or so sometimes

    7 votes

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    0 comments  ·  Product Suggestion  ·  Admin →
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  14. Starter Decks

    Missing Starter Decks

    I haven't played for a while and now when I came back, I went to see the starter decks to start building my collection again.
    I'm missing Balancing Act, Ignite the Forge, On the Hunt, and Spellweaver. How can I get the starter decks?

    11 votes

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    0 comments  ·  Product Suggestion  ·  Admin →
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  15. Quick draft win recorded as loss.

    Played a quick draft LOTR game, game was a win but recorded as a loss. Log file attached.

    Client: Mac

    9 votes

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    1 comment  ·  Product Suggestion  ·  Admin →
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  16. Alternate Sheoldred, the Apocalypse

    Alternate version of Sheoldred, the Apocalypse that allows opponents to opt out of life loss. Stats, costs, colors, and types are the same except the oracle is replaced with the following:
    "Deathtouch
    Whenever you draw a card, you gain 2 life.
    Whenever an opponent draws a card, they lose 2 life unless they exile a card from their hand"
    The intent behind this is to mitigate the life advantage Apocalypse Sheoldred generates, in Alchemy especially. Forcing the afflicted player to exile the card prevents them from gaining life or creature advantage from leveraging pseudo-madness triggers or regeneration effects. Apocalypse Sheoldred…

    2 votes

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    3 comments  ·  Product Suggestion  ·  Admin →
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  17. Mythic Rare Wildcard from Mastery Pass Reward not being added to user account

    1. Reach level 65 of Crimson Vow Mastery
    2. PC
    3. Not getting a Mythic Rare Wildcard
    4. Getting a Mythic Rare Wildcard

    This happened not only once.

    It seems rather suspicious, that somehow out of all the Mastery Pass Rewards, only the Mythic Rare Wildcards don't drop as a reward in the Crimson Vow Mastery Pass.

    199 votes

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    121 comments  ·  Product Suggestion  ·  Admin →
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  18. Convoke/Casualty Bug - Caetus, Sea Tyrant of Segovia + any card with casualty

    1. Give us the steps to reproduce the bug

    -Play and flip Invasion of Segovia
    -Play a non-creature spell with casualty, and use your creatures to convoke it with
    -The creatures you used to pay the convoke cost are not able to be selected to be sacrificed for the convoke (I was holding full control)

    1. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)

    PC

    1. Enter the actual results you’re experiencing

    If you play a spell with casualty that has convoke from Caetus, you are not able to sacrifice creatures used to pay the convoke cost with for casualty.

    1. …
    6 votes

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    4 comments  ·  Product Suggestion  ·  Admin →
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  19. BUG [PC] No mastery pass rewards at level [infinity]

    [PC] Reached Lvl 71 (70) of the mastery pass and since than, i didnt got any reward by leveling up the pass over and over. The mastery pass costs real money. That shouldnt happen. Please solve the problem or at least indemnify the affected players.

    8 votes

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    1 comment  ·  Product Suggestion  ·  Admin →
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  20. Draft tokens

    I keep receiving draft tokens and booster packs.
    Initially I figured it was for something, and used the first ~3 I've received. Upon receiving the 4th, I decided to dive into what's going on and yeah I keep getting draft tokens. I'm not sure how to reproduce the issue, but I don't think it's anything I'm doing on my end.

    3 votes

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    1 comment  ·  Product Suggestion  ·  Admin →
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MTG Arena Bugs & Product Suggestions

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Feedback and Knowledge Base

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MTG: Arena Customer Support
  1. Install and Update Issues
  2. Stuck at Checking for Updates?
  3. Performance Issues, Lag, and Freezes
  4. Recurring Game Crashes
  5. Display Issues