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  1. network error - unable to get collection

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    308 comments  ·  MTG Arena Bugs & Product Suggestions » User Interface  ·  Admin →
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    Avataras83#15747 commented  · 

    The first level support is horrible

    I work as admin in a mid size sales company (800 persons).

    I actually cannot login with my main account (**********@g*****.com)

    1. it's loading some time and ends in an black screen.
    2. It's loading some time and gives a failure "Collection could not be loaded"
    3. on android same problems

    on the same PC - with my second "testing" account (*******@h*****.com) i can connect and play without problems!

    So the Problem is with my main account - please check if there is something not working correctly! The last i made was buying a card sleeve.
    I tried on the same computer another login (other account) and it works. If i try my main account - it crashes.

    I see no Hardware/Software Issues when another account (on same computer) works without Problems!
    I see no Internet Connection Issues when another accounts works without Problems (2 Computers, 2 Smartphones)

    So it's time to give the Problem to Professionals and not to "standard support - copy and paste" mailers!

    - my tickets... with standard answers - check hardware... try new driver updates, internet connection blah... so your 1st level support dont read what i tried and wrote!

    I think there may be Database Issues or server Issues. something in the account is broken - the last thing i bougt was a card sleeve - 2 hrs later the game did not work again!
    I'm playing since the closed beta time.

    An error occurred while saving the comment
    Avataras83#15747 commented  · 

    The first level support sucks

    I work as admin in a mid size sales company (800 persons).

    I actually cannot login with my main account (**********@g*****.com)

    1. it's loading some time and ends in an black screen.
    2. It's loading some time and gives a failure "Collection could not be loaded"
    3. on android same problems

    on the same PC - with my second "testing" account (*******@h*****.com) i can connect and play without problems!

    So the Problem is with my main account - please check if there is something not working correctly! The last i made was buying a card sleeve.
    I tried on the same computer another login (other account) and it works. If i try my main account - it crashes.

    I see no Hardware/Software Issues when another account (on same computer) works without Problems!
    I see no Internet Connection Issues when another accounts works without Problems (2 Computers, 2 Smartphones)

    So it's time to give the Problem to Professionals and not to "standard support - copy and paste" mailers!

    - my tickets... with standard answers - check hardware... try new driver updates, internet connection blah... so your 1st level support sucks - they dont read what i tried and wrote!

    I think there may be Database Issues or server Issues. something in the account is broken - the last thing i bougt was a card sleeve - 2 hrs later the game did not work again!
    I'm playing since the closed beta time.

    Avataras83#15747 supported this idea  · 

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