Skip to content

Avataras83#15747

My feedback

2 results found

  1. 471 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    An error occurred while saving the comment
    Avataras83#15747 commented  · 

    The first level support is horrible

    I work as admin in a mid size sales company (800 persons).

    I actually cannot login with my main account (**********@g*****.com)

    1. it's loading some time and ends in an black screen.
    2. It's loading some time and gives a failure "Collection could not be loaded"
    3. on android same problems

    on the same PC - with my second "testing" account (*******@h*****.com) i can connect and play without problems!

    So the Problem is with my main account - please check if there is something not working correctly! The last i made was buying a card sleeve.
    I tried on the same computer another login (other account) and it works. If i try my main account - it crashes.

    I see no Hardware/Software Issues when another account (on same computer) works without Problems!
    I see no Internet Connection Issues when another accounts works without Problems (2 Computers, 2 Smartphones)

    So it's time to give the Problem to Professionals and not to "standard support - copy and paste" mailers!

    - my tickets... with standard answers - check hardware... try new driver updates, internet connection blah... so your 1st level support dont read what i tried and wrote!

    I think there may be Database Issues or server Issues. something in the account is broken - the last thing i bougt was a card sleeve - 2 hrs later the game did not work again!
    I'm playing since the closed beta time.

    An error occurred while saving the comment
    Avataras83#15747 commented  · 

    The first level support sucks

    I work as admin in a mid size sales company (800 persons).

    I actually cannot login with my main account (**********@g*****.com)

    1. it's loading some time and ends in an black screen.
    2. It's loading some time and gives a failure "Collection could not be loaded"
    3. on android same problems

    on the same PC - with my second "testing" account (*******@h*****.com) i can connect and play without problems!

    So the Problem is with my main account - please check if there is something not working correctly! The last i made was buying a card sleeve.
    I tried on the same computer another login (other account) and it works. If i try my main account - it crashes.

    I see no Hardware/Software Issues when another account (on same computer) works without Problems!
    I see no Internet Connection Issues when another accounts works without Problems (2 Computers, 2 Smartphones)

    So it's time to give the Problem to Professionals and not to "standard support - copy and paste" mailers!

    - my tickets... with standard answers - check hardware... try new driver updates, internet connection blah... so your 1st level support sucks - they dont read what i tried and wrote!

    I think there may be Database Issues or server Issues. something in the account is broken - the last thing i bougt was a card sleeve - 2 hrs later the game did not work again!
    I'm playing since the closed beta time.

    Avataras83#15747 supported this idea  · 
  2. 2 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

Feedback and Knowledge Base