MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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  1. 2,667 votes

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    1346 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →

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  2. 1,406 votes

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    744 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →

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  3. bronze tier 0

    saw some other people had this problem but no solutions, stuck at bronze rank 0 and no way to rank up. any updates to this problem?

    931 votes

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    470 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →

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  4. IOS app crash after SNC update

    After SNC update the app keep crashing when open (IOS) reinstall fix the problem, but after close and reopen, the problem return

    141 votes

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    81 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →

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  5. 166 votes

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    78 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →

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  6. Unable to log in: Attach failed to drop other attach

    I am unable to log in on both desktop and mobile. Whenever I try, I get "Unable to log in: Authentication failed for Let'sGetKraken: Attach failed to drop other attach". This has persisted for about 20 minutes now.

    198 votes

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    163 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →

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  7. 602 votes

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    203 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →

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  8. Black Screen After Today's Update

    I did today's update this morning and now I cannot play the game. I tried booting it up 5 different times and it just keeps giving me a black screen with the music and the cursor, but that is it. Can you please tell me how to fix it?

    641 votes

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    176 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →

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  9. friends list missing

    Both the Friends List and Daily Challenges disappeared from the homepage.

    They were there when the update dropped but disappeared after claiming rewards from completing a few matches

    554 votes

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    83 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →

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  10. App crashes immediately upon launch

    App immediately crashes upon selecting it from the Home Screen. Loading screed is not reached. After uninstalling and reinstalling app will load however the issue returns after closing the app and needs to be reinstalled once more. I’ve reinstalled three times with the same results.

    24 votes

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    7 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →

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  11. Secluded Courtyard Creature Type Missing

    The Shrine creature type is not an option when playing the land Secluded Courtyard. This inhibits decks with Shrine creatures in them.

    42 votes

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    9 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →

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  12. Asset Error Detected

    After the latest update, I can't get in. I get "asset error detected" message. I tried rebooting, uninstalling/installing (both Epic and MTGA), and tried connecting to a different wi-fi. Always the same error immediately upon entering. I'm on a macbook pro.

    18 votes

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    11 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →

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  13. iPad crash

    The game will not open on iPad after the most recent update on 4/28/22. I have to uninstall the game and then reinstall to play again. Then when the game crashes, it won’t let me open the app, and I have to uninstall/reinstall again. Please fix this!

    23 votes

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    3 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →

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  14. Game won’t load

    I have to keep reinstalling the game. It works for a while until I stop playing, then when I try to open the app the screen goes black then goes back to my home screen and have to remove and reinstall the app again to get it to work. iPhone 11

    21 votes

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    4 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →

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  15. App won’t stay open

    My arena app won’t open and I’ve reinstalled it three times. I was playing sealed then closed the app and now it won’t reopen I just get a black screen and kicked out to Home Screen on IOS

    20 votes

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    4 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →

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  16. bruenor ability bugged

    Bruenor Battlehammer ability is bugged, should be able to pay 0 to equip first piece of equipment, but since latest patch, have not been able to equip anything for 0, the ability to pay the regular cost is still there.

    69 votes

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    3 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →

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  17. Can’t play

    I can’t open the arena app on iOS. All I get is a black screen and then I get kicked back to Home Screen. I have reinstalled the app 5 times and it only works when I uninstall and leave it open to play. If I leave the app for any reason it black screens and kicks me out and I have to uninstall again. I am getting sick of not being able to play and having to reinstall. I just bought gems to play and I can’t even finish my sealed deck event because I have to keep reinstalling.

    18 votes

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    4 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →

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  18. Cannot login

    Cannot login to the game, it just keeps sending me cycling me back to the login screen everytime.

    91 votes

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    24 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →

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  19. Failure to load arena on iPad

    App fails to load on iPad after SNC update. I reinstalled the app, but the issue returned so I can no longer play Arena

    17 votes

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    1 comment  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →

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  20. Screen resolution stuck

    The screen resolution on my mac version of mtg arena is stuck on 1200x800 super low quality and shows no other options. Also is cropping cards and the pets.

    31 votes

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    21 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →

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