MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Mac)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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I can´t instal mtg arena
I can´t instal mtg arena passed 13/03/2020
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MTGA error.jpg 117 KB -
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UTC_Log - 09-20-2020 12.35.48.log 55 KB -
UTC_Log - 09-20-2020 12.47.23.log 22 KB -
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Arena Asset.jpg 106 KB -
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Draft Completed During Error.png 437 KB -
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Draft Completed During Error.png 437 KB -
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MTGA.jpg 86 KB -
Screen Shot 2020-06-25 at 7.33.01 PM.png 68 KB -
UTC_Log - 06-26-2020 02.32.51.log 163 KB -
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Screenshot_1.png 6 KB
818 votes -
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Create option to have a static background to improve perfromance and player experience.
We should have the option to have a static background. This would greatly improve performance and reduce the stress on hardware.
78 votes -
the game is stuck on checking for update for 2 days
the game is stuck on checking for update for 2 days
restarted and redonloaded the game but it still wont change
it have been a full week that i couldnt access my account on my computer357 votes -
Unable to log in / Unable to resolve player inventory
Can't play the game anymore as I just see the message "Unable to log in / unable to resolve player inventory."
Thankfully I didn't spend any real $$ on this game, as I'd be screwed now.
169 votes -
Black Screen post Zendikar update 9/17
Was able to play a few games post update, then was hit with error
"Unable to find collection"
After that it's been a black screen with the custom MTGA cursor after launching the game.
68 votes -
friends list
All the friends on my friends list have disappeared and it says my username is Username#12345. Everything else is normal and on my profile page thing my username is still normal.
106 votes -
Some Cards In Hand Face Down
During the first game of the day the cards are turned face down and after restarting about five times the problem was not solved.
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miss card 2.png 3152 KB -
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miss card 2.png 3152 KB -
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miss card 2.png 3152 KB -
Screen Shot 2020-10-22 at 3.39.37 PM.png 6910 KB -
Log20201022_095810.log 9611 KB -
Why is one card face down.JPG 308 KB -
MTGA 10_22_2020 11_37_38 AM.png 3919 KB -
MTGA 10_22_2020 11_37_38 AM.png 3919 KB -
MTGA 10_22_2020 11_37_38 AM.png 3919 KB
33 votes -
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not letting full screen on mac client
Won't let me go into full screen on the mac client.
83 votes -
The line feed position of the card text in Japanese is distorted // 日本語でのカードテキストの改行位置が乱れている
When checking the card text in a Japanese environment, the line feed position is disturbed on many cards.
The attached image is an example.日本語環境でカードテキストを確認すると、多くのカードで改行位置が乱れている。
添付画像は一例。137 votes -
"Thanks" emote still says "Nice!"
Minor emote bug after the recent update. After opponent emotes "Nice!", the emote wheel offers the "Thanks" option, but when selected still says "Nice!", at least on my end.
37 votes -
Amonkhet play area causes nausea
The new Amonkhet background / playmat with all of the moving sand causes me to be nauseous. There is too much movement on the screen. Please let us choose a standard background that is always the same one so i can choose a calmer background
42 votes -
No names/life totals/power/toughness
Recently downloaded patch on Dec 6 after not opening Arena for ~3 weeks, and after a few failed downloads, it runs, but no cards have names, and there are no power/toughness values when playing or life totals or number of counters or numbers on floating mana. Game runs properly otherwise.
16 votes -
Play mode switching to Bot Match after every game
After every game I play the match mode switches to Bot Match instead of staying with the same mode I was previously playing. This is new after the most recent update.
72 votes -
Hovering opponents lands will let them timeout
There is a guaranteed way to win every game.
During your opponents turn you start hovering over the opponents lands very quickly. this will prevent them from getting priority (or it just lags really hard). But the problem is that the timeout timer is still starting to run and will continue to do so. So you can force the opponent to time out each turn. by doing this you can win each game.I think this is a serious bug which can be easily abused. You don't need anything to assist you in annoying this to your advantage. You just…
33 votes -
monocolored 2021 starter decks invalid for 2021 play queues
Thanks for the new update with the 2021 starter decks!
However when I go to the standard 2021 play or ranked queues I can only select the two colored decks. The monocolored decks (cold-blooded killers etc) are labeled invalid.
I can select them for the other play queues.26 votes -
Client Freezes on MacOS Big Sur
After the Big Sur update of MacOS the MTGA client is a lot less stable. Strange polygons/artefacts appear on screen for a split second, sometimes the same happens with cards. But the main issue is that the MTGA client freezes in the middle of gameplay. After quickly restarting to finish the game this often happens again and again, resulting in a lot of lost games.
This happens on a 2019 16" MacBook Pro running MacOS Big Sur 11.0.1 (20B29) and the latest MTGA (file version 1.1401.0)
There is a Reddit post here with people experiencing similar issues:
https://www.reddit.com/r/MagicArena/comments/jx9djt/mtgarenalocking…9 votes -
Direct Challenge not working with new update
Most recent update rendered direct challenge impossible. The deck selection screen is bugged out and won't let you choose an appropriate deck for your format. For example, we want to play brawl but it's only letting us choose standard legal decks.
17 votes -
Mouse clicks are unreliable on Mac
I've installed Arena on two different Macs, and they’re both having the same issue: mouse interaction is very unreliable. Clicking on things doesn’t always work — I’ll often have to click a button or a card multiple times to get it to register, but then occasionally it’ll work fine on the first try. This is true throughout the interface — from the home screen to in-game actions (for example, when clicking the “Play” button on the home screen, I routinely needed to click at least three times to get the blade to open). Dragging cards has also been very fickle,…
35 votes -
Error Updating Data
The game is stuck on startup.
It says : "Error Updating Data - Please check your connection and try again".Obviously my connection work just fine. I think this is a bug.
Thank you for your time and patience
65 votes -
Problems with game screen resolution since the last update
The screen resolution looks much bigger since the last game update. My computer is configured correctly but during the games, the screen appears cut off.
9 votes
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