MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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  1. 2,651 votes

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    1341 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  2. 1,300 votes

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    700 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  3. bronze tier 0

    saw some other people had this problem but no solutions, stuck at bronze rank 0 and no way to rank up. any updates to this problem?

    873 votes

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    432 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  4. 591 votes

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    203 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  5. Black Screen After Today's Update

    I did today's update this morning and now I cannot play the game. I tried booting it up 5 different times and it just keeps giving me a black screen with the music and the cursor, but that is it. Can you please tell me how to fix it?

    636 votes

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    175 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  6. friends list missing

    Both the Friends List and Daily Challenges disappeared from the homepage.

    They were there when the update dropped but disappeared after claiming rewards from completing a few matches

    551 votes

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    82 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  7. Unable to log in: Attach failed to drop other attach

    I am unable to log in on both desktop and mobile. Whenever I try, I get "Unable to log in: Authentication failed for Let'sGetKraken: Attach failed to drop other attach". This has persisted for about 20 minutes now.

    123 votes

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    90 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  8. Missing quest HUD

    Hi,

    After I completed all the 3 new Daily quests (3 because of Strixhaven reset), the HUD indicating the quests and the number of daily victories went missing. Moreover, there is no indication for rewards (daily or progress) after a win.

    I managed to keep track of my progress (calculating my number of winned games when the HUD disappeared was easy from the current XP and level) and the rewards and progress do occur.

    Now that we found out that I can still do basic arithmetics, it would be nice to have the HUD back because if it goes missing…

    351 votes

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    50 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  9. Stuck on Chandra Loading Screen

    Like others have described, I can't get past the Chandra loading screen, with animated embers rising up from the bottom.

    I've reinstalled the game, updated my PC, and also tried using Revo uninstaller to wipe away traces of the game before reinstalling, and I've even tried using the Epic Games Launcher version of MTGA.

    After installing, when the game loads up for the first time, it says Retrieving Asset Manifest; it will download a small file (32.44mb) and then it gets stuck on the Chandra screen.

    In the past, when I installed MTGA, it would prompt me for my login…

    82 votes

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    55 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  10. bruenor ability bugged

    Bruenor Battlehammer ability is bugged, should be able to pay 0 to equip first piece of equipment, but since latest patch, have not been able to equip anything for 0, the ability to pay the regular cost is still there.

    67 votes

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    3 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  11. Everything shakes after D&D update

    After the D&D update, everthing shakes when you drop a card, even lands, its kind of weird

    116 votes

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    47 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  12. Cannot login

    Cannot login to the game, it just keeps sending me cycling me back to the login screen everytime.

    83 votes

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    22 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  13. Log in 'Loop' - Unable to log in

    I open the game and it downloads local files and then presents me with login screen - then I type in my password and it goes to download local files and presents me with the login screen again. Stuck in an endless loop unable to log in!

    88 votes

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    17 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  14. daily quest

    Can´t see the circles of the daily and weekly quests in the main screen.

    212 votes

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    38 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  15. Lost connection to server

    I cannot start arena, i keep getting message that I lost connection to server, when I try to restart, I am logged off, but I cannot log in again (I immediately lose connection). My internet is working, server status according to the Status page is also fine. Connection lost appeared when I was in deckbuilder

    37 votes

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    13 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  16. 169 votes

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    100 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  17. Challenges and friends list dissapeared

    After the new update the challenges and the friends pop up don't appear, if I'm challenged there is an animation flame thing that appears, but if I go to click on it the flame disappears

    161 votes

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    40 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  18. Cant log in

    Wont let me log in keep saying Authentaction Failed and I was logging in fine yesterday but had issue this morning so Uninstalled game on phone and PC and tried reinstalling and now I cant even log in

    52 votes

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    18 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  19. Infinite login loop: I log in and the application start loading (gathering local files) to just send me back to the login screen

    I'm in an infinite loop, I just login the application starts loading (gathering local files) and I'm again at the login screen.

    If you have the same issue, create a new "post" and vote up all the other posts with the login issue!

    It is simply ridiculous that on the "Server Status" page is everything "green"!

    49 votes

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    15 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  20. Error en la autentificacion

    Al intentar entrar en el juego.. me dice que no puedo porque hay un error en la autentificacion de mi cuenta. Cambie la contraseña y sigue sin dejarme entrar al juego.

    34 votes

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    52 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
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