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  1. network error - unable to get collection

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    308 comments  ·  MTG Arena Bugs & Product Suggestions » User Interface  ·  Admin →
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    kre commented  · 

    This issue is back again for me as well. I have not had this since early October. It seems to be an issue related to your ISP and happens in specific parts in Europe during specific times of the day.

    The solutions that I have figured out are:

    1) try to see if you can connect to the server with another ISP/connection (e.g. use a hotspot from your mobile phone connection).

    2) Use one of the many free VPN services available to connect to another country.

    I have used #2 successfully every time I have had this issue, and it fixes it every time.
    I do not have a paid VPN subscription so my internet speed suffers from it, which makes it not ideal.

    I hope there will eventually be a solution to this, since as far as I can see here, there are many people that face it as well.

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    kre commented  · 

    Just to update. The issue has disappeared and haven't experienced it in the past days . I hope it is fixed for good now. Again for anyone else facing this issue I would recommend VPN and connect to USA, which was what worked for me.

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    kre commented  · 

    Yep this issue is back and I can confirm that it is a specific ISP issue that is popular in S. Europe. I don't think there is anything we can do other than change ISP.

    Using a VPN and changing your country works too. It's sad that you can't play MTGA in that ISP that is popular in the region. I have no issues with any other online game, MTGO included.

    If you are in southern Europe and facing this issue you should try another ISP and a VPN and if the issue is resolved you are facing the same thing. It's an ISP issue.

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    kre commented  · 

    Hello everyone, just to update. The issue seems completely fixed for S. Europe now. I have not had any issue at all both yesterday and today.

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    kre commented  · 

    Hello everyone. I have been having the same issue for the past month now, which made me completely unable to enjoy WOE so far.

    I have tried everything in the troubleshooting and the only thing that works is using a VPN to connect to USA.
    If you are in southern Europe, this will most likely work for you too.

    From discussing this topic with others in the reddit forums I came to the suspicion that this is a failure of how specific ISPs from S. Europe connect to the server. So this is potentially not a client bug, but a server side issue.

    I highly recommend to everyone to try a USA based VPN as a solution. There are some free ones available that you can use for MTGA, or at least try it and confirm it fixes the issue. Obviously it is pretty unacceptable to be unable to play the game unless you use a VPN in Europe. Also just to clarify this issue seems to happen for specific timeframes during the day.

    I really wish we would get some updates by WOTC on this issue officially. I have been having this issue on and off for the past year. It has never been too bad for the most part because it happens for 1 day every 3 months usually, but right now it has been happening for almost a month straight. Similar thing happened a year ago as well, when I could not connect to the server for 1 month and then suddenly it was fixed.

    Please if someone at WOTC reads this, kindly update us on this. It would be nice to know you are aware of this and are working towards a fix.

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    kre commented  · 

    I have been having similar issues ever since the scheduled maintenance of last week (November 3, if I am not mistaken). Today and yesterday I haven't been able to login to MTGA at all.
    Past week I could log in but there were significant latency issues with my plays appearing 2-5 seconds later on screen. I tried re-installing the game and the installation was pretty fast, but as soon as I typed my password and username to login I was met with "waiing for server" until "network error".

    I have to add that I am in southern EU so it is my impression this is a region based server issue.

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