I have had same issue and contact customer services to be told "Sorry can help you go look at technical bugs to see if someone managed to fix it" when its clearly an account issue as I tried to with both my laptop and my phone and both did the same. I done everything I can to try and get this to work and I am not so angry because I have lost 3 years of playing nearly daily, putting money in etc.
I have had same issue and contact customer services to be told "Sorry can help you go look at technical bugs to see if someone managed to fix it" when its clearly an account issue as I tried to with both my laptop and my phone and both did the same. I done everything I can to try and get this to work and I am not so angry because I have lost 3 years of playing nearly daily, putting money in etc.