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    369 comments  ·  MTG Arena Bugs & Product Suggestions » User Interface  ·  Admin →
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    YggdrasilTree#80057 commented  · 

    I believe we are all stuck in a match, as it seems to be loading a previous match that maybe went defective.

    I've tried this at work on the laptop. I've tried at home on the desktop. I've tried on the mobile phone. They all have the same results, which leads me to believe that we are stuck in a match or not logged out of the system.

    This is the log and pictures.

    This is what Bard says:
    ## MTG Arena Error Log Analysis

    Based on the provided log, MTG Arena seems to be encountering an "InternalError" during startup. Here's a breakdown of the relevant details:

    **Startup Process:**

    * The log starts with initialization details like engine version, graphics device, and input system.
    * It then attempts to connect to the server using a "Front Door" connection.
    * Various modules like graph manager and localization manager are initialized.
    * Assets are downloaded and loaded, including card art and the main navigation UI.

    **Error:**

    * At around 8:39:11 AM, an error message appears: "Error response for message 6fe7a765-85d6-45db-884d-7e4faa0e598f. Server Error Code: InternalError Message: Starthook Response failed! Error: , Exception: ".
    * This indicates a problem with the server response during the handshake process.
    * The connection to the server is then closed.

    **Additional Information:**

    * Curl errors 42 ("Callback aborted") are reported, suggesting issues with network communication.
    * A reference to "MissingArt.png" suggests potential asset loading issues.

    **Possible Causes:**

    * Server-side issue causing internal errors.
    * Network connectivity problems preventing proper communication with the server.
    * Local issues with MTG Arena installation or corrupted files.

    **Recommendations:**

    * Check for any server maintenance announcements from Wizards of the Coast.
    * Restart MTG Arena and your internet connection.
    * Verify the integrity of your MTG Arena installation through the launcher.
    * If the problem persists, try contacting MTG Arena support for further assistance.

    **Additional Notes:**

    * The provided log excerpt only covers a portion of the startup process. More information might be needed for a definitive diagnosis.
    * The error message itself is not very specific, making it difficult to pinpoint the exact cause.

    I hope this analysis helps you understand the MTG Arena error and provides some potential solutions.

    YggdrasilTree#80057 supported this idea  · 
    An error occurred while saving the comment
    YggdrasilTree#80057 commented  · 

    I believe we are all stuck in a match, as it seems to be loading a previous match that maybe went defective.

    I've tried this at work on the laptop. I've tried at home on the desktop. I've tried on the mobile phone. They all have the same results, which leads me to believe that we are stuck in a match or not logged out of the system.

    This is the log and pictures.

    This is what Bard says:
    ## MTG Arena Error Log Analysis

    Based on the provided log, MTG Arena seems to be encountering an "InternalError" during startup. Here's a breakdown of the relevant details:

    **Startup Process:**

    * The log starts with initialization details like engine version, graphics device, and input system.
    * It then attempts to connect to the server using a "Front Door" connection.
    * Various modules like graph manager and localization manager are initialized.
    * Assets are downloaded and loaded, including card art and the main navigation UI.

    **Error:**

    * At around 8:39:11 AM, an error message appears: "Error response for message 6fe7a765-85d6-45db-884d-7e4faa0e598f. Server Error Code: InternalError Message: Starthook Response failed! Error: , Exception: ".
    * This indicates a problem with the server response during the handshake process.
    * The connection to the server is then closed.

    **Additional Information:**

    * Curl errors 42 ("Callback aborted") are reported, suggesting issues with network communication.
    * A reference to "MissingArt.png" suggests potential asset loading issues.

    **Possible Causes:**

    * Server-side issue causing internal errors.
    * Network connectivity problems preventing proper communication with the server.
    * Local issues with MTG Arena installation or corrupted files.

    **Recommendations:**

    * Check for any server maintenance announcements from Wizards of the Coast.
    * Restart MTG Arena and your internet connection.
    * Verify the integrity of your MTG Arena installation through the launcher.
    * If the problem persists, try contacting MTG Arena support for further assistance.

    **Additional Notes:**

    * The provided log excerpt only covers a portion of the startup process. More information might be needed for a definitive diagnosis.
    * The error message itself is not very specific, making it difficult to pinpoint the exact cause.

    I hope this analysis helps you understand the MTG Arena error and provides some potential solutions.

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