AdminWizards_MS14#29616 (Product Owner, Wizards of the Coast)

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  1. "Maximum hand size is 0" / cards not drawn / no library / negative life totals

    316 votes
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    G3 of the "finals" - not sure what happened but you can see it's asking me to discard with 6 cards in hand, not allowing me to take action other than that. Lost the match without playing a second land.

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    I was playing in my second match of a Zendikar Rising Traditional Draft. No issues during the first 2 games of the match. After the sideboarding between the second and the third game the program froze on an empty battlefield. After a couple minutes the game started without asking me if I wanted to play or draw. The game was quite weird:
    - My opponent starting life total was 3 instead of 20;
    - My library wasn't visible;
    - Starting hand worked fine but any other drawn card was nor visible nor playable nor discardable due to hand size;
    - My life total going below zero didn't cause me to lose the game for a while.
    Inability to draw cards for the entire game caused me a loss.

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    My game crashed in the middle of game, when I restarted the game I couldn't have more than 5 cards in hand and my life points were in the negatives.

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    Hello,

    For this issue, please submit at: https://mtgarena-support.wizards.com/hc/en-us/requests/new and select 'Report a Problem in your Event'.

    Thanks!

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    Hello,

    For this issue, please submit at: https://mtgarena-support.wizards.com/hc/en-us/requests/new and select 'Report a Problem in your Event'.

    Thanks!

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    Hello,

    For this issue, please submit at: https://mtgarena-support.wizards.com/hc/en-us/requests/new and select 'Report a Problem in your Event'.

    Thanks!

    An error occurred while saving the comment

    Hello,

    For this issue, please submit at: https://mtgarena-support.wizards.com/hc/en-us/requests/new and select 'Report a Problem in your Event'.

    Thanks!

  2. 33 votes
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    5 comments  ·  MTGO Issues » Events  ·  Flag idea as inappropriate…  ·  Admin →
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    Hello,

    For this issue, please submit at: https://mtgo-support.wizards.com/hc/en-us/requests/new and select 'Reimbursement Request / Report An Issue'.

    Thanks!

  3. 17 votes
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    3 comments  ·  MTGO Issues » Duel Scene  ·  Flag idea as inappropriate…  ·  Admin →
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    Hello,

    For this issue, please submit at: https://mtgo-support.wizards.com/hc/en-us/requests/new and select 'Reimbursement Request / Report An Issue'.

    Thanks

  4. 1 vote
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    Hello,

    For this issue, please submit at: https://mtgarena-support.wizards.com/hc/en-us/requests/new and select 'General Questions'.

    Thanks!

  5. 1 vote
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    1 comment  ·  MTG Arena Bugs & Product Suggestions » Store  ·  Flag idea as inappropriate…  ·  Admin →
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    Hello,

    For this issue, please submit at: https://mtgo-support.wizards.com/hc/en-us/requests/new and select 'Reimbursement Request'.

    Thanks!

  6. 1 vote
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    1 comment  ·  MTG Arena Bugs & Product Suggestions » Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
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    Hello,

    For this issue, please submit at: https://mtgo-support.wizards.com/hc/en-us/requests/new and select 'Reimbursement Request'.

    Thanks!

  7. 1 vote
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    1 comment  ·  MTG Arena Bugs & Product Suggestions » Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
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    Hello,

    For us to best address Conduct Issues, please submit at: https://mtgarena-support.wizards.com/hc/en-us/requests/newand select 'Report Conduct'.

    Thanks!

  8. 1 vote
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    1 comment  ·  MTG Arena Bugs & Product Suggestions » Store  ·  Flag idea as inappropriate…  ·  Admin →
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    Hello,

    For this issue, please submit at: https://mtgo-support.wizards.com/hc/en-us/requests/new and select 'Reimbursement Request'.

    Thanks!

  9. 1 vote
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    1 comment  ·  MTG Arena Bugs & Product Suggestions » Events  ·  Flag idea as inappropriate…  ·  Admin →
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    Hello,

    For this issue, please submit at: https://mtgo-support.wizards.com/hc/en-us/requests/new and select 'Reimbursement Request'.

    Thanks!

  10. 1 vote
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    1 comment  ·  MTG Arena Bugs & Product Suggestions » Store  ·  Flag idea as inappropriate…  ·  Admin →
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    Hello,

    For Order Issues like this, please submit at: https://mtgo-support.wizards.com/hc/en-us/requests/new and select 'Order Help'.

    Thanks!

  11. 1 vote
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    1 comment  ·  MTG Arena Bugs & Product Suggestions » Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
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    Hello,

    For this issue, please submit at: https://mtgo-support.wizards.com/hc/en-us/requests/new and select 'Reimbursement Request'.

    Thanks!

  12. 1 vote
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    1 comment  ·  MTG Arena Bugs & Product Suggestions » Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
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    Hello,

    It sounds like you may need some more troubleshooting advice. Please review our Technical Troubleshooting articles for what advice we have available.

    Thanks!

  13. 1 vote
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    1 comment  ·  MTG Arena Bugs & Product Suggestions » Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
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    Hello,

    For this issue, please submit at: https://mtgarena-support.wizards.com/hc/en-us/requests/new and select 'Report a Problem in your Event'.

    Thanks!

  14. 1 vote
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    Hello,

    It sounds like you may need some more troubleshooting advice. Please review our Technical Troubleshooting articles for what advice we have available.

    Thanks!

  15. 1 vote
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    1 comment  ·  MTG Arena Bugs & Product Suggestions » Events  ·  Flag idea as inappropriate…  ·  Admin →
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    Hello,

    For this issue, please submit at: https://mtgarena-support.wizards.com/hc/en-us/requests/new and select 'Report a Problem in your Event'.

    Thanks!

  16. 1 vote
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    Hello,

    For this issue, please submit at: https://mtgarena-support.wizards.com/hc/en-us/requests/new and select 'Report a Problem in your Event'.

    Thanks!

  17. 1 vote
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    1 comment  ·  MTG Arena Bugs & Product Suggestions » Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
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    Hello,

    For this issue, please submit at: https://mtgarena-support.wizards.com/hc/en-us/requests/new and select 'General Questions'.

    Thanks!

  18. 1 vote
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    1 comment  ·  MTGO Issues » Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →
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    Hello,

    It sounds like you may need some more troubleshooting advice, please submit at: https://mtgo-support.wizards.com/hc/en-us/requests/new and select 'Technical Troubleshooting'.

    Thanks!

  19. 1 vote
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    1 comment  ·  MTG Arena Bugs & Product Suggestions » Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
    An error occurred while saving the comment

    Hello,

    For this issue, please submit at: https://mtgarena-support.wizards.com/hc/en-us/requests/new and select 'Report a Problem in your Event'.

    Thanks!

  20. 1 vote
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    An error occurred while saving the comment

    Hello,

    For this issue, please submit at: https://mtgarena-support.wizards.com/hc/en-us/requests/new and select 'General Questions'.

    Thanks!

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