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I'm starting a new support ticket, because after supposedly being escalated I've received no responses or status updates to ticket ID #2037042. And my requests for update have been ignored for 3 days. If this is a "bug", then just set me up with the gems and gold to recreate my card assets on my new account!!! And then kill this account. I'm not asking for something for nothing. I'm just asking to have a usable account with the assets in which I have heavily invested. I own ALL [4x] cards from the start of Arena through Core Set 2021, and about half the cards from the Standard 2022 sets. Plus what you see in gold, gems, and wildcards in the attached screenshot. My new test account is Niklaus#51083.
Why are you making me wait for a week with the hopes of a fix?!? Below was the last response.
Support Agent
3 days ago
Hello Sam,
Thank you for your screenshots and log.
I'm sorry to hear you are experiencing this issue. Unfortunately, we cannot transfer anything but gems and gold to other accounts, so we will not be able to transfer any of your cards or cosmetic items to your new account.
As stated on the MTG Arena Status Page, we are aware of some widespread connection issues caused by our update yesterday and we are monitoring the issue. It's possible that some part of the update is preventing your account from connecting normally to matches, and. Unfortunately since this is occurring on a specific account and not caused by your WiFi or data connection, we do not have any troubleshooting steps for thisspecific issue at this time.
Since you have requested for this issue to be escalated, I am
escalating this ticket to the appropriate team for review. Thank you for your patience.
Kenyon
Wizards of the Coast | Customer Service Representative
Email support is available 24 hours a day, 7 days a week here.