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Sir Hedgehog#94965

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  1. Black screen on match start

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    4075 comments  ·  MTG Arena Bugs & Product Suggestions » Gameplay  ·  Admin →
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    Sir Hedgehog#94965 commented  · 

    quick update for anyone reading this with similar issues. After talking with customer support, they said that my machine didn't reach the minimum requirements to run the game as it uses an integrated graphics card not a dedicated graphics card. This despite my machine having no issues playing the game through closed and open beta and problems only developing in the last month or so. Not sure if they have changed their requirements since then but it seems the solution is straight forward - buy a new computer :| As it stands, they say there is nothing they can do to help me because of this. So if anyone is having similar issues, maybe this explanation helps make sense of things for you.

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    Sir Hedgehog#94965 commented  · 

    I've had 2 similar issues to this since the game was launched. Sometimes I get the black screen instead of the keep/mull screen with a gear icon I can click on to conceed the game.

    Mostly though, during the finding an opponent loading screen, the game seems to find an opponent in the background and displays the 'gear' button for settings but it crashes before displaying who it is. Both the gear button and cancel button from the loading screen are unresponsive, forcing me to close then re-open the game. If I can do that in time, sometimes I've been able to play in the match, sometimes I'm stuck on the mulligan screen with the 3 cards on the left of my hand lit up with a glowing border around them, no keep/mull buttons underneath and the game may or may not be being played in the background by my opponent.

    The crashing has occured against both human players in free play and on a few occasions against Sparky. It has affected at least 70% of my matches today. I've tried running updates several times and even done a complete uninstall / re-install and the issue remains.

    Sir Hedgehog#94965 supported this idea  · 

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