Skip to content

DiabolicMachine#47204

← Customer Feedback for Wizards of the Coast

My feedback

1 result found

  1. Black screen on match start

    4,654 votes

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    4078 comments  ·  MTG Arena Bugs & Product Suggestions » Gameplay  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    An error occurred while saving the comment
    DiabolicMachine#47204 commented  · 

    Basically, I just can't play Arena. Dropped 10k on a draft, lost the first game before I had a chance to play. A few updates ago it got better for a while, but now it's worse than ever. I recently uninstalled and reinstalled the game to no avail.

    Recently I was going in to purchase the new Historic Anthology III. However, the game had a rather sizable update (the most recent one, this is 5/28/2020). After the update finished, the game crashed. Being really excited to get the new Anthology, I went ahead and tried again. It crashed before I was able to click on the purchase! I've been so frustrated I decided to not play again. However, I knew I had one game left in my ill-fated Ikoria draft mentioned above. I played my game and was able to actually record the crash. I can tell when it's about to crash because sometimes there is a black haze over some of the cards and the screen will flicker in the background if I choose, say a mutate card or card with a choice to be made. Please see the attached video, hopefully it will help. I'm really getting sick of this.

    I have a video that I can send if needed, but it won't upload here.

    DiabolicMachine#47204 supported this idea  · 
    An error occurred while saving the comment
    DiabolicMachine#47204 commented  · 

    Yeah this is getting ridiculous. I can't even play the game right now. It doesn't matter what I do with my graphics settings, I'm constantly disconnected. What's really fun is when it crashes before you even connect with an opponent. Instead of the game kicking you out of the queue, the game goes on and by the time you get back in, you've lost. Spent 5,000 gold on a draft which turned out to be a waste because of this. Please fix this bug soon.

    Please see the attached screen shots.

Feedback and Knowledge Base

(thinking…)