Alsetcon#85744
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Alsetcon#85744
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Long-time Magic player here, and also an Arena player for the last few years.
I will NEVER spend another dollar on Arena with this Alchemy-infused Historic format.
If this is part of a larger plan to roll out Pioneer, or something to that effect - be transparent about it and let us know what that product roadmap looks like.
Y'all don't seem to have a good transparent roadmap for your customers outside of normal paper product releases. The confusion and seemingly erratic nature of how your digital Arena platform shows me as a business owner that you are doing too much trial and error. Of which, you can certainly grow your userbase, albeit probably only retaining new customers a short while - though while quite possibly alienating your core userbase who have been invested in you since they started playing Magic.
Who would you rather have WOTC, flash in the pan fans that will certainly fizzle out on the whole due to other, better digital competition? Or an accretive and continuous userbase growth by better communicating with your customer base?
Your digital side of the house is out of touch.