oscar_spider#68816

My feedback

  1. 4,080 votes
    Sign in Sign in with Wizards of the Coast
    Signed in as (Sign out)

    We’ll send you updates on this idea

    3910 comments  ·  MTG Arena Bugs » User Interface  ·  Flag idea as inappropriate…  ·  Admin →
    oscar_spider#68816 supported this idea  · 
    An error occurred while saving the comment
    oscar_spider#68816 commented  · 

    I saw there was an update a couple days ago and tried again today. I still get the black screen, but the repeating error message in the log is different than it was before .

    An error occurred while saving the comment
    oscar_spider#68816 commented  · 

    Still getting Black screen at start up. Tried uninstalling all Visual C++ versions and installing the latest one (Microsoft Visual C++ 2015-2019 Redistributable (x64) - 14.26.28720) but still getting the black screen . Log file attached.

    An error occurred while saving the comment
    oscar_spider#68816 commented  · 

    I did another update today, but I'm still getting the black screen with the same errors in the log I've been getting for almost a month now. The start of the log is pasted below and the messages at the end keep repeating over and over.

    Mono path[0] = 'C:/Program Files/Epic Games/MagicTheGathering/MTGA_Data/Managed'
    Mono config path = 'C:/Program Files/Epic Games/MagicTheGathering/MonoBleedingEdge/etc'
    Initialize engine version: 2019.3.2f1 (c46a3a38511e)
    [Subsystems] Discovering subsystems at path C:/Program Files/Epic Games/MagicTheGathering/MTGA_Data/UnitySubsystems
    GfxDevice: creating device client; threaded=1
    d3d11: QueryInterface(IDXGIFactory5) failed (80004002).
    Direct3D:
    Version: Direct3D 11.0 [level 11.0]
    Renderer: NVIDIA GeForce GTX 860M (ID=0x1392)
    Vendor:
    VRAM: 1962 MB
    Driver: 24.21.13.9924
    Begin MonoManager ReloadAssembly
    - Completed reload, in 0.105 seconds
    D3D11 device created for Microsoft Media Foundation video decoding.
    <RI> Initializing input.

    <RI> Input initialized.

    <RI> Initialized touch support.

    UnloadTime: 0.536704 ms
    Plugins: Failed to load 'C:/Program Files/Epic Games/MagicTheGathering/MTGA_Data/Plugins/AkSoundEngine.dll' with error '%1 is not a valid Win32 application.
    '.
    (Filename: Line: 298)

    Fallback handler could not load library C:/Program Files/Epic Games/MagicTheGathering/MTGA_Data/Mono/AkSoundEngine
    Fallback handler could not load library C:/Program Files/Epic Games/MagicTheGathering/MTGA_Data/Mono/AkSoundEngine.dll
    Fallback handler could not load library C:/Program Files/Epic Games/MagicTheGathering/MTGA_Data/Mono/AkSoundEngine
    Fallback handler could not load library C:/Program Files/Epic Games/MagicTheGathering/MTGA_Data/Mono/libAkSoundEngine
    Fallback handler could not load library C:/Program Files/Epic Games/MagicTheGathering/MTGA_Data/Mono/libAkSoundEngine.dll
    Fallback handler could not load library C:/Program Files/Epic Games/MagicTheGathering/MTGA_Data/Mono/libAkSoundEngine
    Plugins: Failed to load 'C:/Program Files/Epic Games/MagicTheGathering/MTGA_Data/Plugins/AkSoundEngine.dll' with error '%1 is not a valid Win32 application.
    '.
    (Filename: Line: 298)

    Fallback handler could not load library C:/Program Files/Epic Games/MagicTheGathering/MTGA_Data/Mono/AkSoundEngine
    Fallback handler could not load library C:/Program Files/Epic Games/MagicTheGathering/MTGA_Data/Mono/AkSoundEngine.dll
    Fallback handler could not load library C:/Program Files/Epic Games/MagicTheGathering/MTGA_Data/Mono/AkSoundEngine
    Fallback handler could not load library C:/Program Files/Epic Games/MagicTheGathering/MTGA_Data/Mono/libAkSoundEngine
    Fallback handler could not load library C:/Program Files/Epic Games/MagicTheGathering/MTGA_Data/Mono/libAkSoundEngine.dll
    Fallback handler could not load library C:/Program Files/Epic Games/MagicTheGathering/MTGA_Data/Mono/libAkSoundEngine
    Plugins: Failed to load 'C:/Program Files/Epic Games/MagicTheGathering/MTGA_Data/Plugins/AkSoundEngine.dll' with error '%1 is not a valid Win32 application.
    '.
    (Filename: Line: 298)

    Fallback handler could not load library C:/Program Files/Epic Games/MagicTheGathering/MTGA_Data/Mono/AkSoundEngine
    Fallback handler could not load library C:/Program Files/Epic Games/MagicTheGathering/MTGA_Data/Mono/AkSoundEngine.dll
    Fallback handler could not load library C:/Program Files/Epic Games/MagicTheGathering/MTGA_Data/Mono/AkSoundEngine
    Fallback handler could not load library C:/Program Files/Epic Games/MagicTheGathering/MTGA_Data/Mono/libAkSoundEngine
    Fallback handler could not load library C:/Program Files/Epic Games/MagicTheGathering/MTGA_Data/Mono/libAkSoundEngine.dll
    Fallback handler could not load library C:/Program Files/Epic Games/MagicTheGathering/MTGA_Data/Mono/libAkSoundEngine
    Plugins: Failed to load 'C:/Program Files/Epic Games/MagicTheGathering/MTGA_Data/Plugins/AkSoundEngine.dll' with error '%1 is not a valid Win32 application.
    '.
    (Filename: Line: 298)

    An error occurred while saving the comment
    oscar_spider#68816 commented  · 

    After the latest update today I'm still getting a black screen at startup. The beginning of the log is posted below and the messages keep repeating over and over. This same error has been preventing me from playing for quite some time now.

    Mono path[0] = 'C:/Program Files/Epic Games/MagicTheGathering/MTGA_Data/Managed'
    Mono config path = 'C:/Program Files/Epic Games/MagicTheGathering/MonoBleedingEdge/etc'
    Initialize engine version: 2019.3.2f1 (c46a3a38511e)
    [Subsystems] Discovering subsystems at path C:/Program Files/Epic Games/MagicTheGathering/MTGA_Data/UnitySubsystems
    GfxDevice: creating device client; threaded=1
    d3d11: QueryInterface(IDXGIFactory5) failed (80004002).
    Direct3D:
    Version: Direct3D 11.0 [level 11.0]
    Renderer: NVIDIA GeForce GTX 860M (ID=0x1392)
    Vendor:
    VRAM: 1962 MB
    Driver: 24.21.13.9924
    Begin MonoManager ReloadAssembly
    - Completed reload, in 0.125 seconds
    D3D11 device created for Microsoft Media Foundation video decoding.
    <RI> Initializing input.

    <RI> Input initialized.

    <RI> Initialized touch support.

    UnloadTime: 0.436206 ms
    Plugins: Failed to load 'C:/Program Files/Epic Games/MagicTheGathering/MTGA_Data/Plugins/AkSoundEngine.dll' with error '%1 is not a valid Win32 application.
    '.
    (Filename: Line: 298)

    Fallback handler could not load library C:/Program Files/Epic Games/MagicTheGathering/MTGA_Data/Mono/AkSoundEngine
    Fallback handler could not load library C:/Program Files/Epic Games/MagicTheGathering/MTGA_Data/Mono/AkSoundEngine.dll
    Fallback handler could not load library C:/Program Files/Epic Games/MagicTheGathering/MTGA_Data/Mono/AkSoundEngine
    Fallback handler could not load library C:/Program Files/Epic Games/MagicTheGathering/MTGA_Data/Mono/libAkSoundEngine
    Fallback handler could not load library C:/Program Files/Epic Games/MagicTheGathering/MTGA_Data/Mono/libAkSoundEngine.dll
    Fallback handler could not load library C:/Program Files/Epic Games/MagicTheGathering/MTGA_Data/Mono/libAkSoundEngine
    Plugins: Failed to load 'C:/Program Files/Epic Games/MagicTheGathering/MTGA_Data/Plugins/AkSoundEngine.dll' with error '%1 is not a valid Win32 application.
    '.
    (Filename: Line: 298)

    Fallback handler could not load library C:/Program Files/Epic Games/MagicTheGathering/MTGA_Data/Mono/AkSoundEngine
    Fallback handler could not load library C:/Program Files/Epic Games/MagicTheGathering/MTGA_Data/Mono/AkSoundEngine.dll
    Fallback handler could not load library C:/Program Files/Epic Games/MagicTheGathering/MTGA_Data/Mono/AkSoundEngine
    Fallback handler could not load library C:/Program Files/Epic Games/MagicTheGathering/MTGA_Data/Mono/libAkSoundEngine
    Fallback handler could not load library C:/Program Files/Epic Games/MagicTheGathering/MTGA_Data/Mono/libAkSoundEngine.dll
    Fallback handler could not load library C:/Program Files/Epic Games/MagicTheGathering/MTGA_Data/Mono/libAkSoundEngine
    Plugins: Failed to load 'C:/Program Files/Epic Games/MagicTheGathering/MTGA_Data/Plugins/AkSoundEngine.dll' with error '%1 is not a valid Win32 application.
    '.
    (Filename: Line: 298)

    An error occurred while saving the comment
    oscar_spider#68816 commented  · 

    After another update today still getting black screen trying to start up. Log pasted below has same issue as before (just the first part of the log is shown as the rest keeps repeating the same messages many, many times):

    Mono path[0] = 'C:/Program Files/Epic Games/MagicTheGathering/MTGA_Data/Managed'
    Mono config path = 'C:/Program Files/Epic Games/MagicTheGathering/MonoBleedingEdge/etc'
    Initialize engine version: 2019.3.2f1 (c46a3a38511e)
    [Subsystems] Discovering subsystems at path C:/Program Files/Epic Games/MagicTheGathering/MTGA_Data/UnitySubsystems
    GfxDevice: creating device client; threaded=1
    d3d11: QueryInterface(IDXGIFactory5) failed (80004002).
    Direct3D:
    Version: Direct3D 11.0 [level 11.0]
    Renderer: NVIDIA GeForce GTX 860M (ID=0x1392)
    Vendor:
    VRAM: 1962 MB
    Driver: 24.21.13.9924
    Begin MonoManager ReloadAssembly
    - Completed reload, in 1.960 seconds
    D3D11 device created for Microsoft Media Foundation video decoding.
    <RI> Initializing input.

    <RI> Input initialized.

    <RI> Initialized touch support.

    UnloadTime: 32.316018 ms
    Plugins: Failed to load 'C:/Program Files/Epic Games/MagicTheGathering/MTGA_Data/Plugins/AkSoundEngine.dll' with error '%1 is not a valid Win32 application.
    '.
    (Filename: Line: 298)

    Fallback handler could not load library C:/Program Files/Epic Games/MagicTheGathering/MTGA_Data/Mono/AkSoundEngine
    Fallback handler could not load library C:/Program Files/Epic Games/MagicTheGathering/MTGA_Data/Mono/AkSoundEngine.dll
    Fallback handler could not load library C:/Program Files/Epic Games/MagicTheGathering/MTGA_Data/Mono/AkSoundEngine
    Fallback handler could not load library C:/Program Files/Epic Games/MagicTheGathering/MTGA_Data/Mono/libAkSoundEngine
    Fallback handler could not load library C:/Program Files/Epic Games/MagicTheGathering/MTGA_Data/Mono/libAkSoundEngine.dll
    Fallback handler could not load library C:/Program Files/Epic Games/MagicTheGathering/MTGA_Data/Mono/libAkSoundEngine
    Plugins: Failed to load 'C:/Program Files/Epic Games/MagicTheGathering/MTGA_Data/Plugins/AkSoundEngine.dll' with error '%1 is not a valid Win32 application.
    '.
    (Filename: Line: 298)

    Fallback handler could not load library C:/Program Files/Epic Games/MagicTheGathering/MTGA_Data/Mono/AkSoundEngine
    Fallback handler could not load library C:/Program Files/Epic Games/MagicTheGathering/MTGA_Data/Mono/AkSoundEngine.dll
    Fallback handler could not load library C:/Program Files/Epic Games/MagicTheGathering/MTGA_Data/Mono/AkSoundEngine
    Fallback handler could not load library C:/Program Files/Epic Games/MagicTheGathering/MTGA_Data/Mono/libAkSoundEngine
    Fallback handler could not load library C:/Program Files/Epic Games/MagicTheGathering/MTGA_Data/Mono/libAkSoundEngine.dll
    Fallback handler could not load library C:/Program Files/Epic Games/MagicTheGathering/MTGA_Data/Mono/libAkSoundEngine
    Plugins: Failed to load 'C:/Program Files/Epic Games/MagicTheGathering/MTGA_Data/Plugins/AkSoundEngine.dll' with error '%1 is not a valid Win32 application.
    '.
    (Filename: Line: 298)

    An error occurred while saving the comment
    oscar_spider#68816 commented  · 

    Black screen trying to load after the update today. Tried to attach a log file, but the comment never finishes posting so I'm including the start of the log file in this message:

    Mono path[0] = 'C:/Program Files/Epic Games/MagicTheGathering/MTGA_Data/Managed'
    Mono config path = 'C:/Program Files/Epic Games/MagicTheGathering/MonoBleedingEdge/etc'
    Initialize engine version: 2019.3.2f1 (c46a3a38511e)
    [Subsystems] Discovering subsystems at path C:/Program Files/Epic Games/MagicTheGathering/MTGA_Data/UnitySubsystems
    GfxDevice: creating device client; threaded=1
    d3d11: QueryInterface(IDXGIFactory5) failed (80004002).
    Direct3D:
    Version: Direct3D 11.0 [level 11.0]
    Renderer: NVIDIA GeForce GTX 860M (ID=0x1392)
    Vendor:
    VRAM: 1962 MB
    Driver: 24.21.13.9924
    Begin MonoManager ReloadAssembly
    - Completed reload, in 0.104 seconds
    D3D11 device created for Microsoft Media Foundation video decoding.
    <RI> Initializing input.

    <RI> Input initialized.

    <RI> Initialized touch support.

    UnloadTime: 0.479399 ms
    Plugins: Failed to load 'C:/Program Files/Epic Games/MagicTheGathering/MTGA_Data/Plugins/AkSoundEngine.dll' with error '%1 is not a valid Win32 application.
    '.
    (Filename: Line: 298)

    Fallback handler could not load library C:/Program Files/Epic Games/MagicTheGathering/MTGA_Data/Mono/AkSoundEngine
    Fallback handler could not load library C:/Program Files/Epic Games/MagicTheGathering/MTGA_Data/Mono/AkSoundEngine.dll
    Fallback handler could not load library C:/Program Files/Epic Games/MagicTheGathering/MTGA_Data/Mono/AkSoundEngine
    Fallback handler could not load library C:/Program Files/Epic Games/MagicTheGathering/MTGA_Data/Mono/libAkSoundEngine
    Fallback handler could not load library C:/Program Files/Epic Games/MagicTheGathering/MTGA_Data/Mono/libAkSoundEngine.dll
    Fallback handler could not load library C:/Program Files/Epic Games/MagicTheGathering/MTGA_Data/Mono/libAkSoundEngine
    Plugins: Failed to load 'C:/Program Files/Epic Games/MagicTheGathering/MTGA_Data/Plugins/AkSoundEngine.dll' with error '%1 is not a valid Win32 application.
    '.
    (Filename: Line: 298)

    Fallback handler could not load library C:/Program Files/Epic Games/MagicTheGathering/MTGA_Data/Mono/AkSoundEngine
    Fallback handler could not load library C:/Program Files/Epic Games/MagicTheGathering/MTGA_Data/Mono/AkSoundEngine.dll
    Fallback handler could not load library C:/Program Files/Epic Games/MagicTheGathering/MTGA_Data/Mono/AkSoundEngine
    Fallback handler could not load library C:/Program Files/Epic Games/MagicTheGathering/MTGA_Data/Mono/libAkSoundEngine
    Fallback handler could not load library C:/Program Files/Epic Games/MagicTheGathering/MTGA_Data/Mono/libAkSoundEngine.dll
    Fallback handler could not load library C:/Program Files/Epic Games/MagicTheGathering/MTGA_Data/Mono/libAkSoundEngine
    Plugins: Failed to load 'C:/Program Files/Epic Games/MagicTheGathering/MTGA_Data/Plugins/AkSoundEngine.dll' with error '%1 is not a valid Win32 application.
    '.
    (Filename: Line: 298)

    Fallback handler could not load library C:/Program Files/Epic Games/MagicTheGathering/MTGA_Data/Mono/AkSoundEngine
    Fallback handler could not load library C:/Program Files/Epic Games/MagicTheGathering/MTGA_Data/Mono/AkSoundEngine.dll
    Fallback handler could not load library C:/Program Files/Epic Games/MagicTheGathering/MTGA_Data/Mono/AkSoundEngine
    Fallback handler could not load library C:/Program Files/Epic Games/MagicTheGathering/MTGA_Data/Mono/libAkSoundEngine
    Fallback handler could not load library C:/Program Files/Epic Games/MagicTheGathering/MTGA_Data/Mono/libAkSoundEngine.dll
    Fallback handler could not load library C:/Program Files/Epic Games/MagicTheGathering/MTGA_Data/Mono/libAkSoundEngine
    Plugins: Failed to load 'C:/Program Files/Epic Games/MagicTheGathering/MTGA_Data/Plugins/AkSoundEngine.dll' with error '%1 is not a valid Win32 application.
    '.
    (Filename: Line: 298)

Feedback and Knowledge Base