Kidcards#29410

← Customer Feedback for Wizards of the Coast

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  1. shuffler

    2,994 votes

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    2636 comments  ·  MTG Arena Bugs & Product Suggestions » Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
    Kidcards#29410 supported this idea  · 
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    Kidcards#29410 commented  · 

    they keep denying that this is a problem and when you write a ticket they cut and paste this same message over and over with no real help insight everyone if you spent money on this game please get your money back, I was able to call my bank and explain how they are conning gamers for their money and on top of that rig the game even further to make you feel like you need to spend more money just be competitive. below with be the response 100% of us will get when complaining about this issue as proof that this **** will not be fixed and they just need to rake in as much money as possible before they run an exit scam. Hello,

    I'm very sorry to hear that you've had undesirable hands and draws while playing MTG Arena. I assure you that the shuffler algorithm has been tested at length, and all players are on the same playing field using the exact same rules.

    I do, however, want to thank you for your concern and feedback on this matter. We place great value in the feedback, ideas, and suggestions of our customers. Game Support meets with teams around the company on a regular basis, and we make it a priority that your voice is heard. While we cannot guarantee a direct response, we can promise that your thoughts and concerns about the shuffler are being passed along to the right people.

    I’ll be glad to help you further if you have any other questions or concerns!

    Jonathan‍
    Wizards of the Coast | Customer Service Representative
    Email support is available 24 hours a day, 7 days a week

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    Kidcards#29410 commented  · 

    Hello,

    I'm very sorry to hear that you've had undesirable hands and draws while playing MTG Arena. I assure you that the shuffler algorithm has been tested at length, and all players are on the same playing field using the exact same rules.

    I do, however, want to thank you for your concern and feedback on this matter. We place great value in the feedback, ideas, and suggestions of our customers. Game Support meets with teams around the company on a regular basis, and we make it a priority that your voice is heard. While we cannot guarantee a direct response, we can promise that your thoughts and concerns about the shuffler are being passed along to the right people.

    I’ll be glad to help you further if you have any other questions or concerns!

    Jonathan‍
    Wizards of the Coast | Customer Service Representative
    Email support is available 24 hours a day, 7 days a week

    An error occurred while saving the comment
    Kidcards#29410 commented  · 

    I think we should all contact our credit card companies to get refunds and band together for a class action lawsuit. This rigged system allows for exploits and abuse, this is not what fans pay hundreds of dollars for. Moreover, the company stonewalls any attempt of the client base to reach out and fix these discrepancies. Game companies rely on their customers and there is no online game company that has not had to fix issues due to customer outrage. Why does this company get to slide by on our hard earned dollars without even so much as taking the time to address the issue. Compounded with mountains of evidence via customer testimony, YouTube videos--even the customer feed on this website shows an up voted comment of over 737+ people in agreement with the rigged system. Why are they disregarding this? Why is there a refusal to admit or to even LOOK into the issues?

    An error occurred while saving the comment
    Kidcards#29410 commented  · 

    I think we should all contact our credit card companies to get refunds and band together for a class action lawsuit. This rigged system allows for exploits and abuse, this is not what fans pay hundreds of dollars for. Moreover, the company stonewalls any attempt of the client base to reach out and fix these discrepancies. Game companies rely on their customers and there is no online game company that has not had to fix issues due to customer outrage. Why does this company get to slide by on our hard earned dollars without even so much as taking the time to address the issue. Compounded with mountains of evidence via customer testimony, YouTube videos--even the customer feed on this website shows an up voted comment of over 737+ people in agreement with the rigged system. Why are they disregarding this? Why is there a refusal to admit or to even LOOK into the issues?

    An error occurred while saving the comment
    Kidcards#29410 commented  · 

    I think we should all contact our credit card companies to get refunds and band together for a class action lawsuit. This rigged system allows for exploits and abuse, this is not what fans pay hundreds of dollars for. Moreover, the company stonewalls any attempt of the client base to reach out and fix these discrepancies. Game companies rely on their customers and there is no online game company that has not had to fix issues due to customer outrage. Why does this company get to slide by on our hard earned dollars without even so much as taking the time to address the issue. Compounded with mountains of evidence via customer testimony, YouTube videos--even the customer feed on this website shows an up voted comment of over 737+ people in agreement with the rigged system. Why are they disregarding this? Why is there a refusal to admit or to even LOOK into the issues?

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    Kidcards#29410 commented  · 

    The game is rigged

  2. Distant Memories

    99 votes

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    Open  ·  4 comments  ·  MTGO Issues » Cards  ·  Flag idea as inappropriate…  ·  Admin →
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    Kidcards#29410 commented  · 

    I think we should all contact our credit card companies to get refunds and band together for a class action lawsuit. This rigged system allows for exploits and abuse, this is not what fans pay hundreds of dollars for. Moreover, the company stonewalls any attempt of the client base to reach out and fix these discrepancies. Game companies rely on their customers and there is no online game company that has not had to fix issues due to customer outrage. Why does this company get to slide by on our hard earned dollars without even so much as taking the time to address the issue. Compounded with mountains of evidence via customer testimony, YouTube videos--even the customer feed on this website shows an up voted comment of over 737+ people in agreement with the rigged system. Why are they disregarding this? Why is there a refusal to admit or to even LOOK into the issues?

  3. Player Courtesy/Unspecified issue

    1,800 votes

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    77 comments  ·  MTGO Issues  ·  Flag idea as inappropriate…  ·  Admin →
    An error occurred while saving the comment
    Kidcards#29410 commented  · 

    I think we should all contact our credit card companies to get refunds and band together for a class action lawsuit. This rigged system allows for exploits and abuse, this is not what fans pay hundreds of dollars for. Moreover, the company stonewalls any attempt of the client base to reach out and fix these discrepancies. Game companies rely on their customers and there is no online game company that has not had to fix issues due to customer outrage. Why does this company get to slide by on our hard earned dollars without even so much as taking the time to address the issue. Compounded with mountains of evidence via customer testimony, YouTube videos--even the customer feed on this website shows an up voted comment of over 737+ people in agreement with the rigged system. Why are they disregarding this? Why is there a refusal to admit or to even LOOK into the issues?

  4. Lag/Timeout/Missed Pick while Drafting

    1,298 votes

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    120 comments  ·  MTGO Issues » Events  ·  Flag idea as inappropriate…  ·  Admin →
    An error occurred while saving the comment
    Kidcards#29410 commented  · 

    I think we should all contact our credit card companies to get refunds and band together for a class action lawsuit. This rigged system allows for exploits and abuse, this is not what fans pay hundreds of dollars for. Moreover, the company stonewalls any attempt of the client base to reach out and fix these discrepancies. Game companies rely on their customers and there is no online game company that has not had to fix issues due to customer outrage. Why does this company get to slide by on our hard earned dollars without even so much as taking the time to address the issue. Compounded with mountains of evidence via customer testimony, YouTube videos--even the customer feed on this website shows an up voted comment of over 737+ people in agreement with the rigged system. Why are they disregarding this? Why is there a refusal to admit or to even LOOK into the issues?

  5. Disconnection/Dropped

    2,406 votes

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    159 comments  ·  MTGO Issues » Duel Scene  ·  Flag idea as inappropriate…  ·  Admin →
    An error occurred while saving the comment
    Kidcards#29410 commented  · 

    I think we should all contact our credit card companies to get refunds and band together for a class action lawsuit. This rigged system allows for exploits and abuse, this is not what fans pay hundreds of dollars for. Moreover, the company stonewalls any attempt of the client base to reach out and fix these discrepancies. Game companies rely on their customers and there is no online game company that has not had to fix issues due to customer outrage. Why does this company get to slide by on our hard earned dollars without even so much as taking the time to address the issue. Compounded with mountains of evidence via customer testimony, YouTube videos--even the customer feed on this website shows an up voted comment of over 737+ people in agreement with the rigged system. Why are they disregarding this? Why is there a refusal to admit or to even LOOK into the issues?

  6. Lag/Missed Action

    2,313 votes

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    129 comments  ·  MTGO Issues » Duel Scene  ·  Flag idea as inappropriate…  ·  Admin →
    An error occurred while saving the comment
    Kidcards#29410 commented  · 

    I think we should all contact our credit card companies to get refunds and band together for a class action lawsuit. This rigged system allows for exploits and abuse, this is not what fans pay hundreds of dollars for. Moreover, the company stonewalls any attempt of the client base to reach out and fix these discrepancies. Game companies rely on their customers and there is no online game company that has not had to fix issues due to customer outrage. Why does this company get to slide by on our hard earned dollars without even so much as taking the time to address the issue. Compounded with mountains of evidence via customer testimony, YouTube videos--even the customer feed on this website shows an up voted comment of over 737+ people in agreement with the rigged system. Why are they disregarding this? Why is there a refusal to admit or to even LOOK into the issues?

  7. Client Crash/Unresponsive while Drafting

    745 votes

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    51 comments  ·  MTGO Issues » Events  ·  Flag idea as inappropriate…  ·  Admin →
    An error occurred while saving the comment
    Kidcards#29410 commented  · 

    I think we should all contact our credit card companies to get refunds and band together for a class action lawsuit. This rigged system allows for exploits and abuse, this is not what fans pay hundreds of dollars for. Moreover, the company stonewalls any attempt of the client base to reach out and fix these discrepancies. Game companies rely on their customers and there is no online game company that has not had to fix issues due to customer outrage. Why does this company get to slide by on our hard earned dollars without even so much as taking the time to address the issue. Compounded with mountains of evidence via customer testimony, YouTube videos--even the customer feed on this website shows an up voted comment of over 737+ people in agreement with the rigged system. Why are they disregarding this? Why is there a refusal to admit or to even LOOK into the issues?

  8. Daily Quest Progression Frozen

    437 votes

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    220 comments  ·  MTG Arena Bugs & Product Suggestions  ·  Flag idea as inappropriate…  ·  Admin →
    An error occurred while saving the comment
    Kidcards#29410 commented  · 

    I think we should all contact our credit card companies to get refunds and band together for a class action lawsuit. This rigged system allows for exploits and abuse, this is not what fans pay hundreds of dollars for. Moreover, the company stonewalls any attempt of the client base to reach out and fix these discrepancies. Game companies rely on their customers and there is no online game company that has not had to fix issues due to customer outrage. Why does this company get to slide by on our hard earned dollars without even so much as taking the time to address the issue. Compounded with mountains of evidence via customer testimony, YouTube videos--even the customer feed on this website shows an up voted comment of over 737+ people in agreement with the rigged system. Why are they disregarding this? Why is there a refusal to admit or to even LOOK into the issues?

  9. MTG Arena does not start after recent update (12-March-2020)

    1,858 votes

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    945 comments  ·  MTG Arena Bugs & Product Suggestions » Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
    An error occurred while saving the comment
    Kidcards#29410 commented  · 

    I think we should all contact our credit card companies to get refunds and band together for a class action lawsuit. This rigged system allows for exploits and abuse, this is not what fans pay hundreds of dollars for. Moreover, the company stonewalls any attempt of the client base to reach out and fix these discrepancies. Game companies rely on their customers and there is no online game company that has not had to fix issues due to customer outrage. Why does this company get to slide by on our hard earned dollars without even so much as taking the time to address the issue. Compounded with mountains of evidence via customer testimony, YouTube videos--even the customer feed on this website shows an up voted comment of over 737+ people in agreement with the rigged system. Why are they disregarding this? Why is there a refusal to admit or to even LOOK into the issues?

  10. Cannot continue gameplay

    927 votes

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    451 comments  ·  MTG Arena Bugs & Product Suggestions  ·  Flag idea as inappropriate…  ·  Admin →
    An error occurred while saving the comment
    Kidcards#29410 commented  · 

    I think we should all contact our credit card companies to get refunds and band together for a class action lawsuit. This rigged system allows for exploits and abuse, this is not what fans pay hundreds of dollars for. Moreover, the company stonewalls any attempt of the client base to reach out and fix these discrepancies. Game companies rely on their customers and there is no online game company that has not had to fix issues due to customer outrage. Why does this company get to slide by on our hard earned dollars without even so much as taking the time to address the issue. Compounded with mountains of evidence via customer testimony, YouTube videos--even the customer feed on this website shows an up voted comment of over 737+ people in agreement with the rigged system. Why are they disregarding this? Why is there a refusal to admit or to even LOOK into the issues?

    Kidcards#29410 supported this idea  · 

  11. Black screen on match start

    4,609 votes

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    4079 comments  ·  MTG Arena Bugs & Product Suggestions » Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
    An error occurred while saving the comment
    Kidcards#29410 commented  · 

    I think we should all contact our credit card companies to get refunds and band together for a class action lawsuit. This rigged system allows for exploits and abuse, this is not what fans pay hundreds of dollars for. Moreover, the company stonewalls any attempt of the client base to reach out and fix these discrepancies. Game companies rely on their customers and there is no online game company that has not had to fix issues due to customer outrage. Why does this company get to slide by on our hard earned dollars without even so much as taking the time to address the issue. Compounded with mountains of evidence via customer testimony, YouTube videos--even the customer feed on this website shows an up voted comment of over 737+ people in agreement with the rigged system. Why are they disregarding this? Why is there a refusal to admit or to even LOOK into the issues?

    Kidcards#29410 supported this idea  · 

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