Skip to content

Magic Spellslingers

This page is just for reporting bugs. If you are experiencing issues with your account, with a purchase, or otherwise need customer support, please click here. 

How to report a bug

  1. Give us the steps to reproduce the bug
  2. The actual results you’re experiencing
  3. The expected results of the feature
  4. Add any relevant screenshots/videos
  5. If you found a workaround, please add workaround steps.

If you would like to post an attachment to an existing thread, please start a new thread with your comment and leave a message for the moderators to merge your thread with the existing one.

If you receive an error message that your attachment did not upload, please check to make sure it is smaller than 50 MB.

118 results found

  1. Update dropped me from mythic 300 to gold

    After the new update I dropped from Mythic 300s to gold. Is that suppose to happen? I believe in the patch notes it said you would only drop one rank.

    2 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  2. Clan members

    After 30 days a leader of the clan should be removed we have some members un active for a long time and no one can kick them

    4 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    2 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  3. Connection lost

    small bug in loading battles: immediately after finding an opponent it gets stuck on the battle backgroud screen and then indicates "connection lost"

    2 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  4. Bug Report: Stuck in Loading Screen

    Hi Magic Spellslingers support team,

    Loving my experience so far with the game but I'm having an issue with the game loading on my device. Specifically, on my Z Fold 3, I am unable to successfully load the game past the initial game splash and white loading screen (with the gold progress/loading bar below) while booting the game on my outer screen. But if I open my device to the larger screen on my Z Fold 3 device, I have no issues loading up the game and finally getting into the main menus and playing a game. I don't know…

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  5. Emotes Are Too Niche And Impolite

    Every time I try to say “good game” at the end of a match or “wow” when my opponent has a sweet card, the emote it sends is something inappropriate for the context and it reads like i’m being a jerk. “We’ll deserved!” is a terrible thing to say when my opponent scoops to lethal but it was a good match. “That’s more like it!” is totally patronizing. If gamers want to be sassy they will find a way to do it with any kind of emotes whatever. But it’s impossible to have good sportsmanship with jerky emotes.

    2 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  6. Challenges

    Not really a bug, just feedback. As a new player I find it frustrating that I keep getting Challenges to play games with Planeswalkers I haven’t unlocked yet. It would be one thing if I could just click the X and get a different Challenge immediately in it’s place. But if I click it, it just goes away with no immediate replacement. Not sure if allowing players to get these Challenges when not having access to the required characters is a sales tactic or just something that wasn’t considered in development. Either way it’s annoying.

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  7. Damri's hair

    While I'm playing against Domri I realized that his long hair is partially hidden. I attached a screenshot.

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  8. Ground Assault getting put into a rare slot

    My pack had a Ground Assault that was slotted into a rare slot, either that or that common slot was shown as rare for this pack.

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  9. Post game animation

    After every game an unskippable animation of the winning spellslinger plays and it's is awful every time. After every win it feels boring like I have to wait to keep winning and I want to close the app. After every loss it feels like poor sportsmanship from my opponent and makes me angry I have to wallow in a loss. Either way I realize the best thing to do is probably uninstall a recreation app that makes me feel this way. Can you allow us to skip these animations or even let us opt out to ever have them. I…

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  10. Impossible de se connecter a internet

    J'ai commencé à jouer sur PC où j'ai utiliser mon compte Arena puis j'ai installé le jeu sur mon Samsung S20 5G. Le jeu télécharge une première Maj de 400 Mo avant de me demander si je veux me connecter via Google ou mon compte Wizards.
    J'utilise ce dernier, j'ai un message authentification en cours puis authentification réussie.
    Enfin j'ai un message impossible de se connecter à internet. J'ai beau relancé le jeu ou le réinstaller l'erreur revient toujours...

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  11. Inactive

    Remove old officers from clan!!!! Taking up space and they haven't played in 3 months!!!!!!

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  12. 素材をリクエストができない

    素材をリクエストを押すと違うページに飛ぶので直してほしい。

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  13. 1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  14. Team not working

    After d&d icone update, i can't see team chat and i'm able to donate and ask materials

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  15. crash on start

    Después de adquirir a Drizzt el juego no ha vuelto a arrancar, se rompe al intentar mostrar la primera animación de entrada de este personaje.
    ¿Qué tiene esta animación de especial?
    He reinstalado el juego y sigue fallando.

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  16. Donation

    You ended my donation request after 2 hours, without maxing out donations. There are still several requests from other people open from hours before mine. You also won't let me send another request out claiming I still have one open, even though I do not.

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  17. Stay signed in

    Here's an idea. Since we have to report in a browser, how about keeping us signed in? Every time I hit post, it says I need to sign in.

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  18. Opponent used turn timer to cheat me out of card selection during event

    During the Fully Equipped event, opponent Kestrel abused to turn timer to cheat me out of card selection. He picked two, then let the timer run out. This skipped the game through my own card selection, so I received 3 random cards. The speed with which he chose the first two cards makes it obvious this was done knowingly and purposefully.

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  19. 1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  20. Failure to load the game - iPad Pro

    After a few days of playing, the game stops loading. I receive a message saying “Disconnected. there’s a problem connecting to the internet”. I have a iPad Pro with WiFi connection and it’s active so that shouldn’t be an issue. I have not changed settings or the location I’m playing. Streaming works fine. Please see attached screenshot.

    P.S.: I went to upload the photo and it will not. I’m thinking that there is a server side issue.

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  • Don't see your idea?

Magic Spellslingers

Categories

Feedback and Knowledge Base