RUMMWIZ#71761
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Black screen on match start
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4,644 votesAn error occurred while saving the comment An error occurred while saving the comment RUMMWIZ#71761
commented
I received a knew answer from Wotc customer Service and I quote (Thank you for clarification of your issue. This is a bug that is currently being looked into by the developers. Information about the issue can be found in the following site. https://forums.mtgarena.com/forums/threads/66434
As you are already aware, a temporary work around while a fix is being worked on is to change the language setting in the client to English. We apologize for the inconvenience this may have caused and we thank you for your patience while this issue is being looked into.)
I think it was easier that 12 days later WOTC, in their game Status page clearly stated every day that they are still working in a game fix and not saying the game is Operational and making players look around forum after forum for an answer or a solution.An error occurred while saving the comment RUMMWIZ#71761
commented
Hello, 6 days and a hotfix later, Game still Crash when using the "Brazilian Portuguese" language.
Can Only use English Language and play the daily rewards with the same deck over and over again.
Can not use M21 cards because my English is bad and i dont Know what the cards do.Windows eventmanger tells is the "aksoundengine.dll"
or shall we call it that old Simon&Garfunkel tune
The Sound of Silence (Hello Darkeness my Old Friend....)
An error occurred while saving the comment RUMMWIZ#71761
commented
Hello, 6 days and a hotfix later, Game still Crash when using the "Brazilian Portuguese" language.
Can Only use English Language and play the daily rewards with the same deck over and over again.
Can not use M21 cards because my English is bad and i dont Know what the cards do.Windows eventmanger tells is the "aksoundengine.dll"
or shall we call it that old Simon&Garfunkel tune
The Sound of Silence (Hello Darkeness my Old Friend....)
An error occurred while saving the comment RUMMWIZ#71761
commented
Hi, for me after the hotfix the game is a little better but still slow betrween scenes, black screen or always waiting for server, during play freezes, choke and when i opened a Ikoria boster when i pressed the Rare card the game closed I do not know what card it was and even if the cards were sent to my collection. This is what Windows says : 28-06-2020 15:11:29
Nome da aplicação com falha: MTGA.exe, versão: 2019.3.2.27194, carimbo de data/hora: 0x5e43e820
Nome do módulo com falha: AkSoundEngine.dll, versão: 0.0.0.0, carimbo de data/hora: 0x5cb4f75e
Código de excepção: 0xc0000409
Desvio de falha: 0x0000000000006019
ID do processo com falha: 0x14c8
Data/hora de início da aplicação com falha: 0x01d64d52d28dd559
Caminho da aplicação com falha: C:\Program Files\Wizards of the Coast\MTGA\MTGA.exe
Caminho do módulo com falha: C:\Program Files\Wizards of the Coast\MTGA\MTGA_Data\Plugins\AkSoundEngine.dll
ID do Relatório: 425261b4-b949-11ea-a15f-c80aa9899983.So please fix it and dont say in MTG arena status page that the game is OPERATIONAL.
An error occurred while saving the comment RUMMWIZ#71761
commented
Hi after the Hotfix played in Portuguese language and all seemed fine whent to play a brawl and
the game crashedAn error occurred while saving the comment RUMMWIZ#71761
commented
Hi, 3 day of game problem, as soon as I change English language
to Portuguese, game Crashing or Black Screen. So I only
play the daily rewards. I can not play Draft in English
because my English is not good enough and when I am tryng to
read what that new card does time will end.So please fix it and
before lauching new updates Test and Test and Test more,Thanks.An error occurred while saving the comment RUMMWIZ#71761
commented
Hi, again played 5 or 6 games in english language and only had black screen once for 2 or 3 minutes changed language to portuguese game crashed after one minute playing.
An error occurred while saving the comment RUMMWIZ#71761
commented
hi, after updating black screen issue or start playng a game and windows says mtga.exe stop working. and bye bye
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![IMG-20200625-WA0050[1].jpeg 1196 KB](/assets/221430715/IMG-20200625-WA0050%5B1%5D.jpeg){kind=link}
I received a knew answer from Wotc customer Service and I quote (Thank you for clarification of your issue. This is a bug that is currently being looked into by the developers. Information about the issue can be found in the following site. https://forums.mtgarena.com/forums/threads/66434
As you are already aware, a temporary work around while a fix is being worked on is to change the language setting in the client to English. We apologize for the inconvenience this may have caused and we thank you for your patience while this issue is being looked into.)
I think it was easier that 12 days later WOTC, in their game Status page clearly stated every day that they are still working in a game fix and not saying the game is Operational and making players look around forum after forum for an answer or a solution.