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tylo#24286

← Customer Feedback for Wizards of the Coast

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  1. bronze tier 0

    972 votes

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    480 comments  ·  MTG Arena Bugs & Product Suggestions » User Interface  ·  Admin →
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    tylo#24286 commented  · 

    I got a reply from a Customer Service Supervisor that says they will have this bug fixed on 11/11 with the Crimson Vow update.

    However we're not getting compensated or refunded if you wanted to make a new account, etc. And I'm like, do I even believe them with the ****** response we've all received?

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    tylo#24286 commented  · 

    replying to guy below, another one of us stuck with this bug actually got someone on support that would answer them instead of solving the ticket and not replying with any useful information.

    support said there is no way we're getting a refund or compensated.

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    tylo#24286 commented  · 

    We can assume they're just letting this problem sit until the new season starts. They probably think it'll fix itself but their client is so buggy it will just make more problems.

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    tylo#24286 commented  · 

    Same problem as everyone else in the thread, including the **** support response. They "added my vote" to a topic with 2 votes that I could barely find in the sea of other threads with the same problem and 0-2 votes. Support after that just closes my ticket randomly to get rid of me.

    Pretty terrible response I've had atleast.

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    tylo#24286 commented  · 

    Support responded to me with "Yea we know its a bug, ok bye!" So seeing as there's been reports here for atleast a year of this being a problem, I'd say we're pretty ******.

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    tylo#24286 commented  · 

    I have the same issue and I've done pretty much exactly what you've done when you started playing. (Tutorial/ Color challenges) The screenshots are exactly what mine looks like too.

  2. Rank not leveling.

    31 votes

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    8 comments  ·  MTG Arena Bugs & Product Suggestions » User Interface  ·  Admin →
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  3. not gaining rank

    128 votes

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    26 comments  ·  MTG Arena Bugs & Product Suggestions » Gameplay  ·  Admin →
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  4. Reaching Mythic rank sets ranks to Beginner

    715 votes

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    361 comments  ·  MTG Arena Bugs & Product Suggestions » Gameplay  ·  Admin →
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    tylo#24286 commented  · 

    I have the same issue but just as a new player, I'm stuck at Bronze Tier 0 with my profile saying "You need to play a game this season".

    The support tickets I sent in were responded with "we know its a bug, ok bye!" Pretty atrocious response

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  5. Constructed Rank is not changing

    201 votes

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    70 comments  ·  MTG Arena Bugs & Product Suggestions » Gameplay  ·  Admin →
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    tylo#24286 commented  · 

    Same here and support told me "Yeah we know, okay bye now." Great system

    tylo#24286 supported this idea  · 

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