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Sutari#71885

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  1. bronze tier 0

    972 votes

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    480 comments  ·  MTG Arena Bugs & Product Suggestions » User Interface  ·  Admin →
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    Sutari#71885 commented  · 

    Ah dang...I sent a ticket in and support pretty much told me to go vote on the mythic bug...but I had never made mythic and now I came across this thread with everyone experiencing the same thing.

    I unfortunately thought I had to purchase gems or participate in gem only events to rank up (The information wasn't as clear, especially for anyone playing this new). I thought there had to be a threshold level that the account had to have reached to have any further progress and I was losing my mind thinking that I did not read the play options right and choosing the wrong rank formats (Thankfully I wasn't!).

    Troubling shooting idea for developers:

    The only thing I can contribute based on speculation; whatever it is, that the repo the game client is pulling data from, our affected accounts prob. did not parse out the criteria needed that would match whatever the current client is trying to see when polling for information on our accounts and is causing this bug. Maybe a comparison of all the affected accounts data fields to a few working ones can be put together and then using process of elimination to seek where the "gremlin" causing the bug is hiding out at.
    (or multiple site DB's aint syncing and whatever script there is to run the function/logic of rank progression failed to execute. (was there a hardware upgrade?)

    Upset Customer Rant/Criticism:

    This kinda really blows for all of us and especially with all these cool events going on. In understanding that there maybe a shortage of staff, I think that this issue should atleast be more publicly acknowledged (i.e; Application store front/website). I was upset when updates were put out, there wasn't a courtesy link or notice of informing/debriefing what bugs were being addressed and what was fixed (Unless that was the intent and that meant you were forcing people to dig through the sites, which imposes on a user to provide site traffic and additional data harvesting on customers).
    This situation isn't reflecting the quality of service WotC seems to put out (in comparison to wpn support) and the level of concern for issues that drastically impacts the user's experience is quite concerning. Especially since new players/customers are going to be spending money possibly.

    I would appreciate to be cited any information I failed to gather to be more jnderstanding. Maybe I'm just jumping ship too fast or everyone here is as frustrated as I am.

    Edit:
    Troubleshooting that I've tried:
    - Re-installing
    - Clearing cache on phone and deleting any residual temp data
    - Logging back in
    - Updating account profile

    Sutari#71885 supported this idea  · 

  2. Reaching Mythic rank sets ranks to Beginner

    715 votes

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    361 comments  ·  MTG Arena Bugs & Product Suggestions » Gameplay  ·  Admin →
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