Skip to content

Magic Spellslingers

This page is just for reporting bugs. If you are experiencing issues with your account, with a purchase, or otherwise need customer support, please click here. 

How to report a bug

  1. Give us the steps to reproduce the bug
  2. The actual results you’re experiencing
  3. The expected results of the feature
  4. Add any relevant screenshots/videos
  5. If you found a workaround, please add workaround steps.

If you would like to post an attachment to an existing thread, please start a new thread with your comment and leave a message for the moderators to merge your thread with the existing one.

If you receive an error message that your attachment did not upload, please check to make sure it is smaller than 50 MB.

731 results found

  1. Dropped down to Bronze

    I was Platinum rank, but the update dropped me down to Bronze. Now the reward chests are worth practically nothing. I just played against someone at Diamond, so maybe it didn't affect everyone? Or the matching is screwed up? Or all of the above?

    8 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    2 comments  ·  Gameplay  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  2. Change Language Option is missing

    Language of the app is tied to the phone settings.
    This is a terrible oversight. Add an option to play the game in the language of your choice, not the phones set language.
    I've seen a bad translation in the first minute of playing.
    Just give me the option of playing in English.

    8 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Gameplay  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  3. Game bugs out after beating opponent

    I I had posted about the Gideon bug but it's so far worked for every single AI combat so far in the tutorial.

    8 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Gameplay  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  4. Crashing

    Game crashed on me a total of 5 times in my last battle. Has happened previously but never so often. If I restart the game, I can usually rejoin but have often lost a turn or taken damage. Now making the game more or less unplayable.

    8 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Gameplay  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  5. Missing turn

    I keep experiencing a bug whereby I miss my turn. For some reason the game refreshes for my turn but seems to still say it’s the opponents turn. Once the timer runs out, as if it’s their turn, I lose my actual turn and usually lose the game because of this. I’ve noticed that I get this bug mainly against Afro decks such as Chandra and Domri. Please fix this as soon as possible because I am losing games I should be winning. The pictures can’t do it real justice but I assure you devs that this is a real…

    7 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Gameplay  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  6. Stuck on opponent's turn

    My opponent's time ran out on his turn but my turn never started. When I finally decided to concede, he gained 4 life and I lost.

    7 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Gameplay  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  7. Freezing

    so consistently every 3rd game sometimes emery other game the match will freeze. Only way to solve this is to close and restart the app in hopes you get back in before your turn time goes off. Otherwise you just hope you can finish a match. Great game but stability is terrible.

    7 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    2 comments  ·  Gameplay  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  8. Alhammarret effects triggers crash

    When Alhammarret deals damage, more often than not the game will crash when the effect is triggered.

    There doesn't seem to by consistency to when it works correctly and doesn't.

    When I log back in, the card is in my hand with a cost of 1, as it should.

    7 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    5 comments  ·  Gameplay  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  9. Tolarian Academy does not initially reduce artifacts

    Tolarian Academy does not reduce artifacts by 1 just by including it in your deck, only the later ability works.

    7 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    3 comments  ·  Gameplay  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  10. Cant play

    The game will boot up and when I go to battle it says unknown error and nothing happens after. A lot of others are having this issue.

    6 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Gameplay  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  11. Unknown error has occurred

    When starting a match it will just show unknown error and you can't do anything except force close the game. Getting back in gives you the option to continue the match but then just goes back to the error.

    6 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Gameplay  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  12. Corpse Trawler stops the game when set to Japanese

    Corpse Trawler is not available in Japanese.
    When I scrolled through the collection with the language set to Japanese, I got a notification that said "未知のエラーが発生しました(An unknown error has occurred)".
    The collection shows the back of the card, not the card illustration of the Corpse Trawler.

    If I start a game with Corpse Trawler in my deck and draw it during the game, the game will stop progressing and I will not be able to take any action other than to concede.
    When the language is set to English, these bugs do not occur.

    6 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Gameplay  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  13. No debut trigger Ebondeath

    I received a Ebondeath card from my Graveyard l d (as random zombie) and proceeded to play the next turn. There were several creatures in all graveyards, but when I played it from my hand the Debut trigger didn’t respond. I didn’t get a pop up or anything, the game just proceeded the the end of the turn.

    6 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Gameplay  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  14. 6 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Gameplay  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  15. Opponent disconnects before they are about to lose and game crashes

    Almost half of my winning games result in the opponent disconnecting and then my game freezes and i dont get the win or rewards... I love this game but this part of it is super frustrating... Please make it so that if the opponent quits or disconnects it automatically ends the match in a win instead of freezing and crashing the game... Thanks

    6 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Gameplay  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  16. Chat function not working anymore

    Hi,
    Currently, it is impossible to chat with the team - eveything that has been written is unaccessible to me. I am still able to request items and donate, also request a match, but not write or read whatever the others were able to read. Also notifications (exclusions, new arrivals) are invisible and all members are shown as "online", which is not the case.
    It is very sad to see the last bit of communication between players disappear from this game where player-player interaction/communication is very poor.
    This has started on March 1st.
    I noticed a new "refresh" button -…

    5 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Gameplay  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  17. opponent not losing from no cards in deck

    Mill is not implemented properly. I know previously a player would lose after drawing the last card in their deck.

    On my turn I milled the last card in opponents deck, I then made him draw a card and mill another with an empty deck. Now opponents turn no cards to draw at start of turn and plays Laboratory Maniac for win. He should have lost 2 times due to no cards to draw. Maybe having the Laboratory Maniac in his hand is the reason for the bug, I dont know.

    5 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    2 comments  ·  Gameplay  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  18. Group doesn’t work

    For few days, I can’t see the chat of the group and the logins or progress of the members in the group I lead…

    5 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Gameplay  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  19. Healing Kit is unaffected by Sparkling Unicorn.

    Steps to reproduce:
    1. Have a Sparkling Unicorn out.
    2. Heal a creature with 2 life less than max.

    Actual Results: The creature is healed 1 hp.
    Expected Results: The creature healed 2 hp.

    5 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Gameplay  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  20. League Rank was incorrectly dropped to Bronze from Gold, not Silver as notes said. Please credit Silver plus acrrued points.

    League Rank was incorrectly dropped to Bronze from Gold, not Silver as notes said. Please credit Silver plus accrued points in Bronze into Silver progression.

    5 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Gameplay  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  • Don't see your idea?

Magic Spellslingers

Categories

Feedback and Knowledge Base