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KAun4#10926

← Customer Feedback for Wizards of the Coast

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  1. Product Suggestion Leave Historic Alone

    2,437 votes

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    648 comments  ·  MTG Arena Bugs & Product Suggestions » Gameplay  ·  Admin →
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    KAun4#10926 supported this idea  · 

  2. Algorithm Improvement

    908 votes

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    1051 comments  ·  MTG Arena Bugs & Product Suggestions » Product Suggestion  ·  Admin →
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    KAun4#10926 supported this idea  · 
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    KAun4#10926 commented  · 

    Wotc just didn't care and they keep The "smoothing"on for purpose
    The insolence of this company has reach yet new height and they deleted old thread about this issue.
    Here is screenshot from the old thread. They started to get afraid that is why the thread was deleted.

    If any of you want your money back file a complain with your consumer protection agency, don't wait. They cite the policy and the policy states they can take your money and you have no rights after that.

    "WOTC is located in the US State of Washington. You can file a consumer protection complaint online with the Washington State Attorney General’s office at https://fortress.wa.gov/atg/formhandler/ago/ComplaintForm.aspx. Basically complain that due to a defect in their product, you aren’t getting what you paid for, nor are you getting appropriately compensated, and you feel that is a violation of consumer protection laws."

    Also consider to give 1-star rating to the MTGA-app on mobile if you feel disappointed to this game.

    I got mine back when I brought this issue up and made order issue ticket and I am sure Wotc has to give it to other players also back because the thing they have cooking isn’t technically okay.
    https://mtgarena-support.wizards.com/hc/en-us/requests/new

    If unsatisfied customers don't have time or don't know how to phrase yourself here is the form I used:

    I want full refund of my spent money of the purchase -- invoice: --. I have the full amount of gems to refund on my account and you can just delete the sleeves and avatar off my account.

    I made the purchase in belief that I would gain gems to play digital equivalent of the original paper Magic the Gathering. After some gaming I realized that this is not the case and the MTGA is far cry from the paper MTG. MTGA uses Hand Smoothing and opponent deciding algorithms at a level I consider egregious, which derives the game to be completely different than the original paper Magic the Gathering. Smoothing causes some players to build their BO1 decks in a fashion that exploits it.

    This has not been made clear to the players who makes the purchases which can be seen as intentionally action. It is never mentioned within the game!

    When you are not fixing the problem and not clearly and openly speaking about it, shows clear intent and is borderline fraud. If the refund request is not responded during week -- I am forced to contact this issue to the PayPal buyer protection, and after that to Competition and Consumer Authority if there is no sign of your side of co-operation.

  3. When are you moving away from feedback.wizards DOT com/forum

    3 votes

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    0 comments  ·  MTG Arena Bugs & Product Suggestions » Product Suggestion  ·  Admin →
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