PaperChamp#48420

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  1. Error Updating Data

    595 votes
    385 comments  ·  MTG Arena Bugs & Product Suggestions » User Interface  ·  Admin →
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    PaperChamp#48420 commented  · 

    I emailed Wizards support and they replied saying they are aware of the issue and working on a fix. No ETA on when it will be resolved though. Hang in there guys.

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    PaperChamp#48420 commented  · 

    I am also getting this error. The logs indicate their Starhook service (or whatever its called) is returning a 500 error. Please fix.

    [470] WwiseUnity: There are multiple AkWwiseInitializationSettings objects instantiated; only one will be used.
    [471] MainNav load in 243ms
    [471] 12/13/2023 3:54:35 PM Coroutine_StartupSequence
    [472] [UnityCrossThreadLogger]==> StartHook {"id":"e395746e-e688-4e54-850f-1448b6684982","request":"{\"Type\":1,\"TransId\":\"e395746e-e688-4e54-850f-1448b6684982\",\"Payload\":\"{}\"}"}
    [499] [UnityCrossThreadLogger]12/13/2023 3:54:35 PM
    Error response for message e395746e-e688-4e54-850f-1448b6684982. Server Error Code: InternalError Message:

    [543] Starthook Response failed! Error: , Exception:

    An error occurred while saving the comment
    PaperChamp#48420 commented  · 

    I am still getting the error. The logs indicate their Starhook service (or whatever its called) is returning a 500 error. Please fix.

    [470] WwiseUnity: There are multiple AkWwiseInitializationSettings objects instantiated; only one will be used.
    [471] MainNav load in 243ms
    [471] 12/13/2023 3:54:35 PM Coroutine_StartupSequence
    [472] [UnityCrossThreadLogger]==> StartHook {"id":"e395746e-e688-4e54-850f-1448b6684982","request":"{\"Type\":1,\"TransId\":\"e395746e-e688-4e54-850f-1448b6684982\",\"Payload\":\"{}\"}"}
    [499] [UnityCrossThreadLogger]12/13/2023 3:54:35 PM
    Error response for message e395746e-e688-4e54-850f-1448b6684982. Server Error Code: InternalError Message:

    [543] Starthook Response failed! Error: , Exception:

    An error occurred while saving the comment
    PaperChamp#48420 commented  · 

    I am still getting the error. The logs indicate their Starhook service (or whatever its called) is returning a 500 error. Please fix.

    [470] WwiseUnity: There are multiple AkWwiseInitializationSettings objects instantiated; only one will be used.
    [471] MainNav load in 243ms
    [471] 12/13/2023 3:54:35 PM Coroutine_StartupSequence
    [472] [UnityCrossThreadLogger]==> StartHook {"id":"e395746e-e688-4e54-850f-1448b6684982","request":"{\"Type\":1,\"TransId\":\"e395746e-e688-4e54-850f-1448b6684982\",\"Payload\":\"{}\"}"}
    [499] [UnityCrossThreadLogger]12/13/2023 3:54:35 PM
    Error response for message e395746e-e688-4e54-850f-1448b6684982. Server Error Code: InternalError Message:

    [543] Starthook Response failed! Error: , Exception:

    An error occurred while saving the comment
    PaperChamp#48420 commented  · 

    So this is the only place to submit bug reports?? It seems like the number of players impacted by this is pretty low. Wizards has yet to acknowledge there is an issue.

    I am still getting the same error. The logs indicate their Starhook service (or whatever its called) is returning a 500 error. Please fix.

    [470] WwiseUnity: There are multiple AkWwiseInitializationSettings objects instantiated; only one will be used.
    [471] MainNav load in 243ms
    [471] 12/13/2023 3:54:35 PM Coroutine_StartupSequence
    [472] [UnityCrossThreadLogger]==> StartHook {"id":"e395746e-e688-4e54-850f-1448b6684982","request":"{\"Type\":1,\"TransId\":\"e395746e-e688-4e54-850f-1448b6684982\",\"Payload\":\"{}\"}"}
    [499] [UnityCrossThreadLogger]12/13/2023 3:54:35 PM
    Error response for message e395746e-e688-4e54-850f-1448b6684982. Server Error Code: InternalError Message:

    [543] Starthook Response failed! Error: , Exception:

    An error occurred while saving the comment
    PaperChamp#48420 commented  · 

    Same issue here. In the logs I found a start hook internal error response message logged. This is appears to be a server side issue.

    PaperChamp#48420 supported this idea  · 
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    PaperChamp#48420 commented  · 

    Happening to me as well after Khan patch. Its happening on both PC and Mobile (iOS). It has nothing to do with my internet connection, that is working fine. I should add, I am getting the error after the initial scene is loaded. I get the waiting for sever screen and then BAM.. error updating data message.

    Edit: I was digging through the log files in the \MTGA\MTGA_Data\Logs\Logs directory and found the error below. Something is busted with their server. Now we wait...

    [589] [UnityCrossThreadLogger]12/12/2023 5:06:13 PM
    Error response for message b5663e92-af31-4605-b915-0027de74e359. Server Error Code: InternalError Message:

  2. Your app won't load after the update

    24 votes
    0 comments  ·  MTG Arena Bugs & Product Suggestions » User Interface  ·  Admin →
    How important is this to you?
    PaperChamp#48420 supported this idea  · 

  3. We still can't log in

    35 votes
    2 comments  ·  MTG Arena Bugs & Product Suggestions » Gameplay  ·  Admin →
    How important is this to you?
    An error occurred while saving the comment
    PaperChamp#48420 commented  · 

    I am also getting this error. The logs indicate their Starhook service (or whatever its called) is returning a 500 error. Please fix.

    [470] WwiseUnity: There are multiple AkWwiseInitializationSettings objects instantiated; only one will be used.
    [471] MainNav load in 243ms
    [471] 12/13/2023 3:54:35 PM Coroutine_StartupSequence
    [472] [UnityCrossThreadLogger]==> StartHook {"id":"e395746e-e688-4e54-850f-1448b6684982","request":"{\"Type\":1,\"TransId\":\"e395746e-e688-4e54-850f-1448b6684982\",\"Payload\":\"{}\"}"}
    [499] [UnityCrossThreadLogger]12/13/2023 3:54:35 PM
    Error response for message e395746e-e688-4e54-850f-1448b6684982. Server Error Code: InternalError Message:

    [543] Starthook Response failed! Error: , Exception:

    PaperChamp#48420 supported this idea  · 

  4. Error Updating Data - FIX YOUR GAME WIZARDS

    62 votes
    2 comments  ·  MTG Arena Bugs & Product Suggestions » User Interface  ·  Admin →
    How important is this to you?
    An error occurred while saving the comment
    PaperChamp#48420 commented  · 

    I am also getting this error. The logs indicate their Starhook service (or whatever its called) is returning a 500 error. Please fix.

    [470] WwiseUnity: There are multiple AkWwiseInitializationSettings objects instantiated; only one will be used.
    [471] MainNav load in 243ms
    [471] 12/13/2023 3:54:35 PM Coroutine_StartupSequence
    [472] [UnityCrossThreadLogger]==> StartHook {"id":"e395746e-e688-4e54-850f-1448b6684982","request":"{\"Type\":1,\"TransId\":\"e395746e-e688-4e54-850f-1448b6684982\",\"Payload\":\"{}\"}"}
    [499] [UnityCrossThreadLogger]12/13/2023 3:54:35 PM
    Error response for message e395746e-e688-4e54-850f-1448b6684982. Server Error Code: InternalError Message:

    [543] Starthook Response failed! Error: , Exception:

    PaperChamp#48420 supported this idea  · 

  5. Game won’t load

    49 votes
    3 comments  ·  MTG Arena Bugs & Product Suggestions » Gameplay  ·  Admin →
    How important is this to you?
    An error occurred while saving the comment
    PaperChamp#48420 commented  · 

    I am also getting this error. The logs indicate their Starhook service (or whatever its called) is returning a 500 error. Please fix.

    [470] WwiseUnity: There are multiple AkWwiseInitializationSettings objects instantiated; only one will be used.
    [471] MainNav load in 243ms
    [471] 12/13/2023 3:54:35 PM Coroutine_StartupSequence
    [472] [UnityCrossThreadLogger]==> StartHook {"id":"e395746e-e688-4e54-850f-1448b6684982","request":"{\"Type\":1,\"TransId\":\"e395746e-e688-4e54-850f-1448b6684982\",\"Payload\":\"{}\"}"}
    [499] [UnityCrossThreadLogger]12/13/2023 3:54:35 PM
    Error response for message e395746e-e688-4e54-850f-1448b6684982. Server Error Code: InternalError Message:

    [543] Starthook Response failed! Error: , Exception:

    PaperChamp#48420 supported this idea  · 

  6. some accounts can't login after Khans update

    56 votes
    10 comments  ·  MTG Arena Bugs & Product Suggestions » User Interface  ·  Admin →
    How important is this to you?
    PaperChamp#48420 supported this idea  · 
    An error occurred while saving the comment
    PaperChamp#48420 commented  · 

    I am also getting this error. The logs indicate their Starhook service (or whatever its called) is returning a 500 error. Please fix.

    [470] WwiseUnity: There are multiple AkWwiseInitializationSettings objects instantiated; only one will be used.
    [471] MainNav load in 243ms
    [471] 12/13/2023 3:54:35 PM Coroutine_StartupSequence
    [472] [UnityCrossThreadLogger]==> StartHook {"id":"e395746e-e688-4e54-850f-1448b6684982","request":"{\"Type\":1,\"TransId\":\"e395746e-e688-4e54-850f-1448b6684982\",\"Payload\":\"{}\"}"}
    [499] [UnityCrossThreadLogger]12/13/2023 3:54:35 PM
    Error response for message e395746e-e688-4e54-850f-1448b6684982. Server Error Code: InternalError Message:

    [543] Starthook Response failed! Error: , Exception:

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