Feedmyeyes#61792

← Customer Feedback for Wizards of the Coast

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  1. Not Receiving Credit for Ranked Wins

    5 votes

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    2 comments  ·  MTG Arena Bugs & Product Suggestions » Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
    Feedmyeyes#61792 supported this idea  · 

  2. Shuffler algoritm

    1,748 votes

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    1846 comments  ·  MTG Arena Bugs & Product Suggestions » Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
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    Feedmyeyes#61792 commented  · 

    @Blackdrive

    I was thinking the exact same thing. I watch streamers daily who do not experience the same issues that have been called out here. Of course mana issues arise, it is part of the game, but I can run the exact same deck as a streamer and my mana issues are endless where they do not have the same issues...

    Streaming a different side of the game might actually bring action...they don't people watching streamers having a bad experience...not good for their end game or bottom line

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    Feedmyeyes#61792 commented  · 

    I just went 0-3, 0-3 in two sealed and 0-3 in a draft...glitches with network dropping, one card not functioning, and 7-9 games no more that 4 mana while my opponent had double my mana and all the answers to what little cards I actually could play. I've put money into this game, I bought the bundles, used gems I've paid for and have walked away with what is by far, the absolute worst experience I have ever had on this game.

    I've sent a formal complaint but I'm not holding my breath.

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    Feedmyeyes#61792 commented  · 

    Shuffler and matchmaker are garbage....out of 9 matches I have played Yorion 4 times, just as bad as rogues now....If I look at the standard meta, Yorion isn't 50% of decks played, nor are Rogues, so how are you matching 50% of matches against the same meta? Broken algorithms, that's how...

    Shuffler was garbage as usual, too many instances of all 4 copies of card in opening hand or consecutive draws.

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    Feedmyeyes#61792 commented  · 

    have only got through 3 matches this AM before having to leave....Mana is all or nothing. Mulligans are not helping and generally have to mulligan down to 4-5 cards then I have to keep. Match 1 played gruul aggro and couldn't get more than 3 mana for the first 5 turns...switched decks and it was the opposite, nothing but flood for 3-4 games...then finally got screwed with 2 mana by turn 4....seriously, it was all or nothing, no middle ground in 6 games, flood or *****.

    I'm not even sure why we even post here, knowing nothing will be done and WoTC doesn't read anything in this thread is just as frustrating....this is like the angry room where we all just yell and feel like breaking **** then have to leave and nothing is accomplished....we just go back to the game and continue to get angry, come back here, yell, then back to the game that is causing us so much frustration

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    Feedmyeyes#61792 commented  · 

    Here is my last match log....
    game 1 - over my first 4 draws I draw cast down x 2 and heartless act x 2 while having 2x bloodchief thirsts in my hand already....so out of 11 cards more than half are duplicates and those are exactly half of ALL the removal I am running
    game 2 - draw 1 no mana....mulligan draw 2 no mana....so I am starting my second match at 5 cards and 2 mana...I've already lost
    BUT ABSOLUTELY NOTHING WRONG WITH THE SUFFLER...nothing to see here or complain about folks...

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    Feedmyeyes#61792 commented  · 

    I sent Wizards another complaint and after I responded to their canned garbage response, they actually referred me to this forum. So don't hold your breath, they won't change a thing and don't care about our user experience in the least....this forum is where complaints go to die and they hope we will just complain among ourselves versus flooding their in-box about a complaint they have ZERO interest in addressing.

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    Feedmyeyes#61792 commented  · 

    Nope, nothing to see here folks....I have played 4 Bo3 matches this morning and was mana screwed in every match, having to mulligan down to 5 cards in EVERY match...every match...I never had an opening hand with more than 2 mana, and I had 3 draws (opening or mulligan) where I had zero mana. I run 24 mana in the deck....but no, nothing is wrong with the shuffler...and the photo I'm attaching is just one example...opening draw, zero land vs. Lurrus/Rogue mill...I've lost before the match even starts...

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    Feedmyeyes#61792 commented  · 

    I reached out to Customer support and asked them to pay attention to this thread....I reveived the typical canned respsonse:

    Thank you for contacting Wizards of the Coast Customer Service. I'm very sorry to hear that you've had some undesirable results while playing MTG Arena. I assure you that our algorithms, including matchmaking, the shuffler, coin flips, and others, have been tested at length and are working as intended. All players are on the same playing field using the exact same rules.

    I do, however, want to thank you for your concern and feedback on this matter. It is particularly important to our company that your voice is heard, and we will take it into consideration as we strive to build a better experience for you.

    I’ll be glad to help you further if you have any other questions or concerns!

    Just so everyone is clear that they have no intention on fixing this....

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    Feedmyeyes#61792 commented  · 

    Based on the canned responses I have received from Wizards support, this is never going to be fixed and they are completely ignoring this thread....nobody from support has said anything of value (if anything at all) in this thread.

    I'm not sure the spamming of complaints is helping matters though....I completely understand how frustrating this is. I have sent them many complaints about the shuffler, the bundling of cards and only seeing the same cards over and over again....as well as the issue of seeing my 1-of's and 2-of's in every opening draw and not seeing my 4-of's until late game....

    These are all real issues and there definitely appears to be a vast number of users complaining about this, not just in this forum but other forums as well such as Reddit...

    This is also not only a problem that the F2P players are experiencing...I am a P2P consumer who experiences these issues as well and quite regularly.

    I've always had the mana issues, but the other shuffler issues I have seen a much higher volume of since Zendikar release...not sure if the DFMC's have had anything to do with this and if the algorithm is picking them up as lands only...? not sure, but regardless, it's a real issue that is not being addressed by Wizards.

    The decision is really up to us...do we continue to play and complain, or do we cut our losses and leave? I love MTG, but this is definitely souring my experience on the game...and with the COVID issues, this is really the only way to play, and they know that....

    With 2 kids in the house, my gaming time is at a premium, so I have started to transition away from MTGA and spending what few hours of gaming time I get to other games where my time is more enjoyable...

    If you are finding the game uplayable, I suggest you also find a different game to enjoy...our personal time is too precious and we know Wizards will not address this issue, which is terribly unfortunate...

    Feedmyeyes#61792 supported this idea  · 
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    Feedmyeyes#61792 commented  · 

    Not only is this forum useless, so is contacting customer service. They will simply send you a canned bot response, even after you follow up with more context and are asking very specific questions...

    I've actually invested a fair amount of real $$ into this game, so the mana ***** and draws aren't restricted to non-paying players, folks who invest in the game also experience it...and it is more frustrating as a paying customer, believe me.

    I love MTG as a game, but the Arena experience is less than desired, especially when you can't even sell your digital cards after...at least MTGO you could still recoup something, this game is a total loss...if the user experience was better, I wouldn't see this as a loss since the hours of enjoyment are what you are paying for...but it's just becoming a draw, draw, concede mess of frustration

  3. Immersturm Skullcairn not activating

    4 votes

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    1 comment  ·  MTG Arena Bugs & Product Suggestions » Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
    Feedmyeyes#61792 shared this idea  · 

  4. The Card Design team is not designing balanced sets anymore.

    4 votes

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    1 comment  ·  MTG Arena Bugs & Product Suggestions » Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
    Feedmyeyes#61792 supported this idea  · 

  5. Arena preventing customers from play testing decks properly

    3 votes

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    1 comment  ·  MTG Arena Bugs & Product Suggestions » Deck Building / Collection  ·  Flag idea as inappropriate…  ·  Admin →
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    Feedmyeyes#61792 commented  · 

    I posted a similar comment/request a few days ago....unless these requests get upvoted Wizards won't do anything...too many net-deckers out there just trying to get quick and easy coins that don't enjoy being creative and crafting their own decks....

    Feedmyeyes#61792 supported this idea  · 

  6. Permanent Historic Brawl

    57 votes

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    8 comments  ·  MTG Arena Bugs & Product Suggestions » Product Suggestion  ·  Flag idea as inappropriate…  ·  Admin →
    Feedmyeyes#61792 supported this idea  · 

  7. Kill the Mill

    22 votes

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    7 comments  ·  MTG Arena Bugs & Product Suggestions » Product Suggestion  ·  Flag idea as inappropriate…  ·  Admin →
    Feedmyeyes#61792 supported this idea  · 

  8. Hovering opponents lands will let them timeout

    33 votes

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    3 comments  ·  MTG Arena Bugs & Product Suggestions » User Interface  ·  Flag idea as inappropriate…  ·  Admin →
    Feedmyeyes#61792 supported this idea  · 

  9. Something needs to be done about slow players

    4 votes

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    1 comment  ·  MTG Arena Bugs & Product Suggestions » Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
    Feedmyeyes#61792 supported this idea  · 

  10. Additional Gameplay Queue Options

    2 votes

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    0 comments  ·  MTG Arena Bugs & Product Suggestions » Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
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  11. I can´t instal mtg arena

    834 votes

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    330 comments  ·  MTG Arena Bugs & Product Suggestions » User Interface  ·  Flag idea as inappropriate…  ·  Admin →
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    Feedmyeyes#61792 commented  · 

    I solved the issue by removing third party products that access the logs (Arena Pro and Arena Tutor as example)....

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    Feedmyeyes#61792 commented  · 

    Has nobody from Wizards chimed in here on this thread to address the problem? It's been almost two weeks since the Zendikar launch and we are still having issues.....

  12. Black screen on match start

    4,395 votes

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    4057 comments  ·  MTG Arena Bugs & Product Suggestions » Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
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    Feedmyeyes#61792 commented  · 

    The game is nearly unplayable today. I am able to log in about 50% of the time, the other 50% is the black screen of no-play....

    When I am able to log in I can take a couple actions, maybe 1 game, before I get the yellow wheel of death where I've been dropped form the network.

    This is incredibly frustrating when folks have paid money to enter drafts and paid for the new set bundles only to be denied b/c Wizards can't get their product together and be properly prepared for a product launch...

    Once they have your money, the product doesn't matter I guess....

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