Broseph Stylin#44273
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23 votesBroseph Stylin#44273
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210 votesBroseph Stylin#44273
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An error occurred while saving the comment Broseph Stylin#44273
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An error occurred while saving the comment Broseph Stylin#44273
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Hello, I am Broseph Stylin. Just a short while ago I spent 1500 gems on the Double Feature Draft - I'm new to Magic online, and wanted to try out a new draft I hadn't seen before. I joined in, was given a new card to claim, and then had the ready up screen. I selected Ready up, and then it moved us onto the next screen, where I was met with a "Waiting for the Server..." and a spinning circle.
I continued to wait at this screen for about 10 minutes. I thought perhaps someone was still loading, or there was a server issue. I was terrified to close the game for fear of missing the draft, and I noticed that I could not actually access the menu or anything, but sit and stare at the spinning loading circle.
After about 10 minutes I chose to risk it, CTRL+ALT+F4 out and rejoined, hoping that I didn't lose my gems for nothing. Immediately got the Waiting for server screen again, and thought I was doomed... but then it launched me into the game.
At the point that I joined, it was the 3rd card in the 3rd pack. I missed out on the entire previous two packs, and saw my entire deck was a complete and utter rainbow, with zero chance at the upcoming games to compete. But worse, I had absolutely no control over which cards I received.
Could I receive a refund for a purchase that I did not consent to if I had known I would not have the choice to select over 70% of my deck? I had a very bitter experience, and hope that this can be resolved - I'm completely fine if you want to take all the cards back from this draft and refund my gems.
I truly hope this was a one-off experience, I've never had an issue with paying in other games such as gwent, and if Magic is incapable of providing the experience that I am paying money for, then I will no longer spend any more money. Please understand that I am speaking from the perspective of a freshly jaded customer.
Broseph Stylin#44273
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I've experienced this anytime I've tried to play more than 1 or 2 matches without closing the application and restarting.
Absolutely absurd how long this has lasted without fixing. I'm debating kicking this game to the curb and going back to Gwent instead. Do you even care about your product besides trying to fleece more money out of magic players?