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Broseph Stylin#44273

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  1. waiting for server

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    122 comments  ·  MTG Arena Bugs & Product Suggestions » User Interface  ·  Admin →
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    Broseph Stylin#44273 commented  · 

    Hello, I am Broseph Stylin. Just a short while ago I spent 1500 gems on the Double Feature Draft - I'm new to Magic online, and wanted to try out a new draft I hadn't seen before. I joined in, was given a new card to claim, and then had the ready up screen. I selected Ready up, and then it moved us onto the next screen, where I was met with a "Waiting for the Server..." and a spinning circle.

    I continued to wait at this screen for about 10 minutes. I thought perhaps someone was still loading, or there was a server issue. I was terrified to close the game for fear of missing the draft, and I noticed that I could not actually access the menu or anything, but sit and stare at the spinning loading circle.

    After about 10 minutes I chose to risk it, CTRL+ALT+F4 out and rejoined, hoping that I didn't lose my gems for nothing. Immediately got the Waiting for server screen again, and thought I was doomed... but then it launched me into the game.

    At the point that I joined, it was the 3rd card in the 3rd pack. I missed out on the entire previous two packs, and saw my entire deck was a complete and utter rainbow, with zero chance at the upcoming games to compete. But worse, I had absolutely no control over which cards I received.

    Could I receive a refund for a purchase that I did not consent to if I had known I would not have the choice to select over 70% of my deck? I had a very bitter experience, and hope that this can be resolved - I'm completely fine if you want to take all the cards back from this draft and refund my gems.

    I truly hope this was a one-off experience, I've never had an issue with paying in other games such as gwent, and if Magic is incapable of providing the experience that I am paying money for, then I will no longer spend any more money. Please understand that I am speaking from the perspective of a freshly jaded customer.

    Broseph Stylin#44273 supported this idea  · 

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