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Rasputin#25214

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  1. Inexplicable crashing on iPad after MKM update

    32 votes

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    12 comments  ·  MTG Arena Bugs & Product Suggestions » Gameplay  ·  Admin →
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    Rasputin#25214 commented  · 

    I got a reply to my earlier comment from Wotc to try these steps (same standard mobile device troubleshooting article thanks been up for quite a while, and which I had tried most of before bothering to post here - clearly they’re taking this new, fatal crash bug, clearly introduced by their backend update, veeeeery seriously…)

    If your game is having some performance issues, such as crashing, freezing, or trouble starting:

    Make sure you're playing on a supported device - yes, 3rd Gen iPad Air
    Make sure you have the latest update for the app - yes
    Check your device's internet connection: toggle WIFI off/on - tried it
    Turn the device off and back on - multiple reboots
    Force close other applications that may be running in the background - only app running
    Uninstall and reinstall the app - done
    Make sure that you are on the most recent operating system for your device - yes, 17.3.1

    So, now that’ve I’ve spent hours troubleshooting your game for you, could you please fix the backend so it works?

    Btw, I’m writing this while waiting for a game timer to end on a game I can’t enter, so I can try to play a few ranked games to make up for the loss. Pretty annoying.

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    Rasputin#25214 commented  · 

    I've been experiencing the same - crashes in ranked BO1 Alchemy for sure. I believe B01 ranked standard as well. Other play queues have been stable - Brawl, Historic Brawl, Sealed MKM, Mid-week Magic. I managed to transfer my last game to my PC, and it picked up fine there, but it had crashed the App on my ipad 3 or 4 times before I made it to my PC. It finally loaded into the 2nd turn of the game. Always shows the "Ready" screen and crashes as it fades down to black ahead of showing the playing field. Have tried power-cycling in between. Its really frustrating that it's happening on ranked games. Its made it really hard to make the next level since I primarily play on my iPad and rarely have access to my PC when I am playing.

    Rasputin#25214 supported this idea  · 

  2. Obtained cards tagged as new but were already owned

    239 votes

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    45 comments  ·  MTG Arena Bugs & Product Suggestions » User Interface  ·  Admin →
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    Rasputin#25214 supported this idea  · 

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