capmikee#92797

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  1. 4,428 votes

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    capmikee#92797 commented  · 

    The Status page seems to be saying the problem is fixed, but I still get a black screen when I restart MTGA.

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    capmikee#92797 commented  · 

    After getting the black screen twice when launching from the Epic Games Launcher, I tried launching the Arena app directly again. It appeared to start again with version 1.1200.0 (134.816494) but then it said it was unable to load inventory (and cards, I think), then got stuck on "Waiting for the Server..."

    I quit from that and tried a few more times, getting a black screen again. I've tried launching Arena about 6 times today now and haven't gotten it working at all.

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    capmikee#92797 commented  · 

    This just started happening again after today's update. First I tried launching Arena directly, and I got a notification that I need to download the new version. So I tried launching from the Epic Games Store, and got stuck on a black screen (but with the regular Arena mouse pointer)

  2. 98 votes

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    71 comments  ·  MTG Arena Bugs & Product Suggestions » Events  ·  Flag idea as inappropriate…  ·  Admin →
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    capmikee#92797 commented  · 

    The last couple updates seem to have helped a lot - I rarely get crashes anymore. But they still happen. I'll attach the latest crash report here, which happened right after the end of a game.

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    capmikee#92797 commented  · 

    I encountered about 6 crashes in a row with the following sequence:

    - Start Arena (after a crash)
    - Click Play
    - Click Play

    I'll attach a few of the logs, including the last one, where Arena didn't crash, but instead started up at the beginning of a game.

    I wasn't able to include the log from when Arena didn't crash - it was about 12 MB. Here are logs from the 6 crashes:

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    capmikee#92797 commented  · 

    I managed to get some logs for a repeated crash and a final not-crash. In each case, this is what I did:

    - Start Arena
    - Click "Decks"
    - In the attempt logged at 14.49.33, Arena didn't crash. In all others, it did.

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    capmikee#92797 commented  · 

    I've been getting Arena to crash consistently several times in a row. Here's what I did:

    - Start Arena
    - Click Play
    - Click Play

    I'll attach some of the most recent logs where this happened.

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    capmikee#92797 commented  · 

    I was unable to attach the log file - it was 31M.

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    capmikee#92797 commented  · 

    I just had Arena crash as the match was finishing. I'll attach a crash report. I'm not sure if I'll be able to attach the Arena log, I'll try that in a separate comment.

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    capmikee#92797 commented  · 

    Sometimes Arena gets into a state where I launch it, click "Decks," and then it crashes. This happens over and over again. I will try to attach logs.

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    capmikee#92797 commented  · 

    I got a report this time Arena crashed - I've attached it as a text file.

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    capmikee#92797 commented  · 

    Ok, it looks like the problem happens when I attach log files. I tried attaching just one smaller log file and it looks like I was still unable to post that comment.

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    capmikee#92797 commented  · 

    That worked! I'll try posting a comment with one log file attached.

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    capmikee#92797 commented  · 

    I've been trying to post a comment on this issue. This is my third attempt. I've been experiencing crashes at scene changes. I'm not going to try to attach log files this time, we'll see if that helps my comment get posted.

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  3. 22 votes

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  4. 22 votes

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  5. 21 votes

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  6. 26 votes

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  7. 1 vote

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    capmikee#92797 commented  · 

    As I expected, I was unable to post the 70MB log in a comment. But I just had another crash, so I'll try to post the logs from that.

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    capmikee#92797 commented  · 

    I'll try to attach logs from the last double-crash - these go with the crash report I just posted.

    I'm only attaching one log here, as the log from the first crash is 70MB.

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    capmikee#92797 commented  · 

    I managed to capture a crash report when this happened just now. I'll try to attach the file.

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    capmikee#92797 commented  · 

    Here is one of the three logs from the previous comment:

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    capmikee#92797 commented  · 

    Today it's happening with the "Play" button to enter a match in the default event (mine is unranked Play). It happened three times in a row.

    I tried to attach logs but this time my comment failed to upload with logs attached. I'll try posting them in a comment after this one.

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    capmikee#92797 commented  · 

    After a little experimentation, I saw it happen twice with the "Store" tab and once with the "Mastery" tab. Then it stopped happening at all, even the "Decks" tab started working again.

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  8. 7 votes

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    capmikee#92797 commented  · 

    My Mac is also crashing if I launch Arena and then immediately click "Decks." It doesn't crash if I pick some other tab first and then click on "Decks."

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  9. 100 votes

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    capmikee#92797 commented  · 

    I've discovered another side effect of this situation. If I move the mouse to click a card at the bottom of the window, and there is space outside the window at the bottom of the screen, it is very easy to click outside the window accidentally. This causes MTGA to lose focus, which is very disruptive during the middle of a game!

    As a workaround, I try to drag my window so it lines up with the bottom of the screen. That helps, but I'd prefer to be able to go full screen by default, so I don't have to fuss around with it!

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    capmikee#92797 commented  · 

    I like to set my dock to be always visible. The dock automatically hides itself when an app goes full screen, and apps that are not full screen tend to leave room for the dock at the bottom of the screen. Unfortunately, Arena does not leave room for the dock, so unless I hide the dock, I can't see the bottom of the window. I don't mind not being able to go full screen, but I do mind not being able to resize the window when it's not full screen.

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  10. 4 votes

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  11. 8 votes

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    capmikee#92797 commented  · 

    I'm not sure if this is the same issue I've experienced, but I've seen Arena get stuck on a black screen for long periods. I've had it happen after games and also when first starting. When I say long periods, I mean 5-30 minutes.

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  12. 25 votes

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  13. 4 votes

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  14. 22 votes

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  15. 358 votes

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    capmikee#92797 commented  · 

    This happens to me about once a day. Currently Arena has been checking for updates for about 30 minutes.

    In this particular case, Arena launched 5 separate instances of the client when I double-clicked on the icon. I quit four of them from the Task Manager and clicked "reconnect" on the remaining one, which was saying Arena had lost connection.

    I've noticed that log files tend to get updated very frequently, but right now it's 3:42 PM EDT and the log file hasn't been modified since 3:18 PM.

    I'm restarting Arena at 3:45 PM. This time it went straight to Preparing Assets. That doesn't always happen when I quit and restart, though.

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  16. 2 votes

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  17. 17 votes

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    capmikee#92797 commented  · 

    I just saw a possible variation on this: While opening packs. the top part of the card art was black for a couple cards:

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    capmikee#92797 commented  · 

    I experienced something similar. This happened as I was starting a new game, but I often see blackened interface elements in the middle of a game. Sometimes the background flickers when I'm in a modal "browser" dialog. Usually the client crashes by the end of the game.

  18. 5 votes

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    1 comment  ·  MTG Arena Bugs & Product Suggestions  ·  Flag idea as inappropriate…  ·  Admin →
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    capmikee#92797 commented  · 

    It appears that Unity has been updated now. Unfortunately that doesn't seem to have reduced the number of crashes.

  19. 135 votes

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    capmikee#92797 commented  · 

    I've confirmed that this can still happen after the most recent update:

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  20. 259 votes

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    capmikee#92797 commented  · 

    Every time there's an update I hope the situation will improve. But after the most recent updates (June 5, 2020) Arena is crashing even more for me.

    It used to be that Arena crashed during games a lot, but rarely outside games. Now Arena also crashes when I'm switching tabs (Decks/Packs/Store).

    capmikee#92797 supported this idea  · 
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