Belphegor#03414
My feedback
5 results found
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973 votes
An error occurred while saving the comment An error occurred while saving the comment Belphegor#03414 commentedAfter 6 or so tickets to support, they eventually said they would attempt to process a refund. So, like, just saying, they CAN refund you, they just won't try to unless you hound them for months. Good luck guys.
^ This was wrong, they just took two weeks to say no.
An error occurred while saving the comment Belphegor#03414 commented"WOTC is located in the US State of Washington. You can file a consumer protection complaint online with the Washington State Attorney General’s office at this link ( https://fortress.wa.gov/atg/formhandler/ago/ComplaintForm.aspx ). Basically complain that due to a defect in their product, you aren’t getting what you paid for, nor are you getting appropriately compensated, and you feel that is a violation of consumer protection laws."
From a very helpful Reddit user.
An error occurred while saving the comment Belphegor#03414 commentedJust saying to everyone reading this, remember how they treated this situation. If it wasn't you this time, they'll be completely willing to sweep you under the rug the next time.
Two months+ to fix a bug this critical is absolutely insane to me.
I'd be fired.
An error occurred while saving the comment Belphegor#03414 commentedI had one ticket closed without being solved, or even getting a response on the problem. Then the second ticket I sent just linked me to this page. I'm honestly beyond insulted at this point.
I've seen screenshots of people with similar issues that took no where near as long to solve, and they were compensated, like, 10k gems.
Why is support this lopsided on how these cases are handled?
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16 votesBelphegor#03414 supported this idea ·
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2,697 votes
An error occurred while saving the comment Belphegor#03414 commentedWizard of the Coast doesn't care, but here's someone who might
"WOTC is located in the US State of Washington. You can file a consumer protection complaint online with the Washington State Attorney General’s office at https://fortress.wa.gov/atg/formhandler/ago/ComplaintForm.aspx. Basically complain that due to a defect in their product, you aren’t getting what you paid for, nor are you getting appropriately compensated, and you feel that is a violation of consumer protection laws."
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1,431 votes
An error occurred while saving the comment Belphegor#03414 commentedHere's help to anyone whom support refuses to help,
"WOTC is located in the US State of Washington. You can file a consumer protection complaint online with the Washington State Attorney General’s office at https://fortress.wa.gov/atg/formhandler/ago/ComplaintForm.aspx. Basically complain that due to a defect in their product, you aren’t getting what you paid for, nor are you getting appropriately compensated, and you feel that is a violation of consumer protection laws."
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2,245 votes
An error occurred while saving the comment Belphegor#03414 commentedIf you're getting tired of support's radio silence,
"WOTC is located in the US State of Washington. You can file a consumer protection complaint online with the Washington State Attorney General’s office at https://fortress.wa.gov/atg/formhandler/ago/ComplaintForm.aspx. Basically complain that due to a defect in their product, you aren’t getting what you paid for, nor are you getting appropriately compensated, and you feel that is a violation of consumer protection laws."
If you notice this problem, immediately do a charge back on your purchases if you can. It's been three months for me and they just send automated emails like bots.
The support team won't help you and the dev team is literally too braindead to fix it. They say it's a known issue in emails but it's not even listed on their site's "known issues". They're sweeping it under the rug.
And definitely fill out this form if you're in the US.
Washington Attorney General: https://fortress.wa.gov/atg/formhandler/ago/ComplaintForm.aspx
And make sure to start filing all interactions with WotC for the future.