Black screen on match start
While in the menu everything is ok but when match start the screen become black but the sound still ok (if i move the cursor i can ear the sound of card mulligan).
The only whay to not concede is to set the resolution on the lowest, but usually cause visual bug on the board or/and artwork on the card disappear.
Please fix this issue, i'm loving this game
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infinitedraw#72725 commented
Hit Alt-F4 because no other resolution. Thanks for working through the issues and look forward to the fix.
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darkantoine#10282 commented
Same issue!
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Camerounico#67858 commented
I am tired of the crashes
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Caniki#01772 commented
Worked once on my Mac, then black screen every subsequent launch. I've uninstalled and reinstalled through the Epic games client.
graphicsDeviceName AMD Radeon Pro 5500M
graphicsDeviceType Metal
graphicsDeviceVendor Apple
graphicsDeviceVersion Metal
graphicsMemorySize 4080
graphicsMultiThreaded True
graphicsShaderLevel 50
deviceModel MacBookPro16,1
deviceType Desktop
operatingSystem Mac OS X 10.15.5
operatingSystemFamily MacOSX
processorCount 16
processorFrequency 2300
processorType Intel(R) Core(TM) i9-9880H CPU @ 2.30GHz
systemMemorySize 16384
maxTextureSize 16384
[1] Applying Global Quality Level 3 - Ultra
[1] DETAILED LOGS: DISABLED
[3] Using No SupportInstallController
[3] Version checking is not supported; skipping.
[5] EndpointHashPath = https://assets.mtgarena.wizards.com/External_1_900_0_23.mtga
[5] Waiting for endpoint hash response...
[20] [Accounts - Client] Attempting fast log in.
[20] [Accounts - Startup] Player has rememberMe ID (refresh token) saved. Attempting fast login.
[20] Current EndpointHash is 0f7ada371314af30f2886a90613cb95c
[20] Found existing manifest with hash: 0f7ada371314af30f2886a90613cb95c
[21] [Accounts - Client] Successfully logged in to account: Caniki#01772
[21] [Accounts - AccountClient](7:59:57 PM) Updated account. DisplayName:Caniki#01772, AccountID:2QA4DF3NLJGITN2DZXCSKHZWFU, Token:...Iwh_tobKjOLFr_LsFeJQ
[21] Connecting to Front Door: client.arenagame-b.east.magic-the-gathering-arena.com:9405
[32] Plugins: Couldn't open advapi32, error: dlopen(advapi32, 2): image not found
[36] [UnityCrossThreadLogger]FrontDoorConnection.Open {"creator":"ArenaGlobals.Constructor"}
[36] [UnityCrossThreadLogger]Got non-message event {"event":{}} -
joseterraza35#21654 commented
Estaba jugando draft premier pague 10.000 de oro y en cada partida se fue a negro al final perdi las 3 partidas
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elmoxis#17008 commented
Same here, I lost the first Game in sealed. Game Crashed, after a few minutes i could access again in Main Menu. I went to Sealed-Screen and saw First Game loss! I tried to start a new match, after starting the opponent said "Hello", i tried to answer, immediatly i clicked on "my face" the game crashed and again I couldn't get back to the game. I didnt try it again to start, but i am sure the second match is lost too!
In my humble opinion, it is not possible to pay anymore money, if the players and me wont get back the Token. 50 bucks are a freaking high amount of money and i only paid it, because i love WOTC and want to support it. But not like this!
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Art3mis#56626 commented
Been happening all day
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AlxMand#76925 commented
Here's a log for the black screen issue.
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West Coast Smoker#22955 commented
Black screen on trying to load client. Only cursor is visible.
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MigElRodriguezPT#98316 commented
Here it is...
cheers -
Dexus#41390 commented
Here's a log for the black screen issue.
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Pennooch_#25383 commented
More log files to add to the situation. Black screen happens most times I start. I actually was able to reach the options menu/move past the black screen this last time by hitting Esc a few times. Only other time I was successful in logging in normally, the friends/social feature was showing "User#12345" as my account name and said I was offline/would need to go online to see friend features.
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RKramer7792#09224 commented
Having issues with it black screening after building or modifying a deck or upon completion of any match. Also black screens on opening 3/4 times, the 4th letting me do one of the above stated actions before repeating the process.
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Darby#08898 commented
Black Screen at startup, after games, switching from Decks tab to any other tab. Sometimes daily/weekly achievements don't appear.
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bandaid#09753 commented
Black screen after I started a draft! OMG
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Belwyn#23810 commented
black screen on load-up of client (sometimes the client opens after a long wait time, sometimes the screen just stays black)
black screen after a game ends (client's main screen never appears)
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Flamdoodle#22316 commented
The crash report that was generated upon opening the game. After this crash, I log in and just get a black screen. I'm unsure of where the non-crash logs are on the mac client.
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Plonk42#55559 commented
Same here, losing all my sealed match because the game crash as soon as the match starts. Now the game doesn't even start, only a black screen.
Hope to get back my 2000 gems :( :( :(
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theringer#11792 commented
Client crashes with network comms error, then black-screen on restart
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Curadh#46949 commented
I am getting a black screen after matches. I don't know if I am getting credit for victories or quests. Sadly, I cannot give you a log because I now get a black screen when I try to start Arena.