MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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  1. 311 votes

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    215 comments  ·  Deck Building / Collection  ·  Flag idea as inappropriate…  ·  Admin →
  2. Serch function doesn't work properly for cards with Kanji name and ruby(syllabic characters)

    For example when we search "時を解す者、テフェリー"(Teferi, Time Raveler) at deck building in Japanese version, we couldn't find it with the card name.
    We have to input additional characters(ruby) to find the card with the current searching system.
    [時を解す者、テフェリー] is like that [時(とき)を解(ほぐ)す者(もの)"、"テフェリー].
    It's too difficult to search.

    We want to find out cards with card names themselves with Kanji and/or its card name pronunciation without Kanji.

    684 votes

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    4 comments  ·  Deck Building / Collection  ·  Flag idea as inappropriate…  ·  Admin →
  3. Ban Tibalts Trickery in Standard

    Not only do you need to ban this card, but fire someone from the R&D department for coming up with and developing that card. What the heck went on in there that this made it to print???

    Turn 2 wins in Standard???????????

    43 votes

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    25 comments  ·  Deck Building / Collection  ·  Flag idea as inappropriate…  ·  Admin →
  4. Card Sleeves Not Appearing

    I got the 5 card sleeves for Strixhaven through code redemption, everything was fine. The sleeves looked great and was excited to use them. But when the Strixhaven update launched, i went to customize a deck and realized it didnt have my sleeve on it. So when i went to look at my sleeves, it said i had 5 custom sleeves, but they all appeared to be the normal MTG card backs instead of a cool sleeve art. All 5 sleeves i got still remain usable but it visually looks like the normal card backs instead of the cool sleeves,…

    29 votes

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    9 comments  ·  Deck Building / Collection  ·  Flag idea as inappropriate…  ·  Admin →
  5. Card Sleeves Error - Strixhaven Release

    The new college sleeves with Strixhaven actually became BUGGED when the set released today, 4/15. Attached is a screenshot.

    23 votes

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    4 comments  ·  Deck Building / Collection  ·  Flag idea as inappropriate…  ·  Admin →
  6. Missing cards in starter deck

    Finished the quest to get Selesnya Conclave deck today and none of the cards were added in my collection.

    The deck is completely empty, appart from the basic lands.

    I had none of the cards before and none of the cards were added after getting the deck: every number to the left of the cards are red.

    70 votes

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    36 comments  ·  Deck Building / Collection  ·  Flag idea as inappropriate…  ·  Admin →
  7. Unable to Submit Deck

    For certain Brawl decks (example attached) I get the Network Error: "Unable to submit deck", but this is only true for certain decks and is always true for these decks (have tried for days now), so I don't think the error message is accurate.

    7 votes

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    10 comments  ·  Deck Building / Collection  ·  Flag idea as inappropriate…  ·  Admin →
  8. Can't do advanced card search in Japanese//日本語での高度なカード検索ができない

    Selecting and searching for an advanced filter card type in Japanese does not show anything
    Switching languages will improve the situation.

    日本語で高度なフィルターのカードタイプを選択し検索すると何も表示されません
    言語を切り替えることでその場は改善します。

    167 votes

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    4 comments  ·  Deck Building / Collection  ·  Flag idea as inappropriate…  ·  Admin →
  9. Unlocked wrong ROTATED UNUSABLE Selesnya Conclave deck instead of standard Selesenya: To Adventure deck

    For the daily deck unlock quest for the white green set I received the rotated unusuable Selesnya Conclave deck instead of the standard Selesnya: To Adventure! deck that I was supposed to receive.

    The first three decks (White Blue Starry-Eyed, Green Red Stomp Stomp, and Black Red Line of Fire) unlocked fine. Then Green White Selesnya Conclave is rotated and unusable. Then the following day the unlock for Black Blue Mutation Station is also fine.

    I signed up and started playing on September 18, 2020. I finished my colour challenge and unlocked the correct White Blue deck on September 19,…

    39 votes

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    27 comments  ·  Deck Building / Collection  ·  Flag idea as inappropriate…  ·  Admin →
  10. Kaheera the orphanguard is not a valid companion for decks with changelings

    Changelings are incorrectly not counted as cat/elementals etc. when determining eligibility for Kaheera.

    21 votes

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    5 comments  ·  Deck Building / Collection  ·  Flag idea as inappropriate…  ·  Admin →
  11. Cards missing from game

    I've had two cards I've opened in Strixhaven packs not be available when in Deck Builder. Ephemerate and Inquisition of Kozilek. I've gotten Inquisition twice from packs and Ephemerate once. When I go into Deck Builder and search for both cards they don't appear, even if I select "Not Collected".

    7 votes

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    7 comments  ·  Deck Building / Collection  ·  Flag idea as inappropriate…  ·  Admin →
  12. Strixhaven card sleeves have become non-functional since the client update

    I had redeemed the Strixhaven sleeve codes before the set came out and they worked fine, but since the update they appear on the card sleeve page as just additional copies of the standard card back and appear as standard backs when deck is played.

    12 votes

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    2 comments  ·  Deck Building / Collection  ·  Flag idea as inappropriate…  ·  Admin →
  13. Importing a 60+ deck with 15+ sideboard receives error: Cannot have more than 15 cards in sideboard

    With the introduction of the STX, the deck import feature now gives an error message if you import a 60+ card deck with more than 15 cards in the sideboard.

    "The deck has the following issues and can not be saved: Decks cannot have more than 15 cards in the sideboard."

    The Deck Builder should not restrict the import based on sideboard size. It appears to give this error because it is forcing the deck to by Standard as opposed to Limited. Please allow importing of decks of any size maindeck and sideboard.

    In our case we are grassroots community…

    12 votes

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    1 comment  ·  Deck Building / Collection  ·  Flag idea as inappropriate…  ·  Admin →
  14. missing cards from collection

    for the past 2-3 months i've played to build a decent collection so i can make some decks.
    Some cards are dissapearing from my collection, even when i have used it.
    cards of the events, cards of drafts (yes, the ones that should stay in your collection), cards from packs or even for the daily rewards.

    So far i can name 7 cards that are missing. some of them just 1 copy. but others 2 or more.

    i've noticed that if the cards arent put in a saved deck... some of them just dissapear.

    how can i leave the game…

    55 votes

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    56 comments  ·  Deck Building / Collection  ·  Flag idea as inappropriate…  ·  Admin →
  15. Missing cards

    I bought a bunch of Strixhaven packs and as I opened them I made notes on the new cards I'd like to incorporate into my decks (or build a new deck with). But several of the cards I made notes of don't show up in the deckbuilder as an option for me. I have checked online to see if I wrote down the wrong names, but those cards are listed on general websites as Strixhaven cards so I don't know why they won't show up in my deckbuilder.

    Some of those cards are:
    Time Warp
    Tendrils of Agony
    Weather the…

    11 votes

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    2 comments  ·  Deck Building / Collection  ·  Flag idea as inappropriate…  ·  Admin →
  16. Loosing Card Packs

    Ask I was opening packs 10 at a time of ZNR I would get an error advising unable to open booster and then it try to reconnect to server. When it finally is able to reconnect to the server I have lost 10 PACKS... This has happened to me 5 times now. Please replace 50 lost packs asap.

    29 votes

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    29 comments  ·  Deck Building / Collection  ·  Flag idea as inappropriate…  ·  Admin →
  17. strixhaven card sleeves not working

    Strixhaven card sleeves I had prior to the strixhaven update are now regular card sleeves. I cannot redeem them again. please fix as they are necessary for the college cup.

    11 votes

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    0 comments  ·  Deck Building / Collection  ·  Flag idea as inappropriate…  ·  Admin →
  18. Mystical Archive taking up rare/uncommon slots instead of common

    It was advised in an article that the Mystical Archive cards would take up a common slot in the 8 card arena packs. That is simply not happening, I have opened 150 packs so far and the MA card takes up the uncommon slot 60% of the time and the rare slot 40% of the time, not a single time has it replaced a common. I would like a refund of half my gems spent for these packs 18,000 (half of 36k) please, since this is obviously a bug according to this article. https://magic.wizards.com/en/articles/archive/magic-digital/mtg-arena-state-game-strixhaven-school-mages-2021-04-07

    6 votes

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    5 comments  ·  Deck Building / Collection  ·  Flag idea as inappropriate…  ·  Admin →
  19. Deckbuilding: Can't select basic land as default like favorite sleeve

    The option to set one of each basic land as default like it is possible for sleeves is missing or I can't find it.
    When building a new deck MTGA suggests basic lands. They are all the same basic land which is fine for me - but they are not the version I like. Since I get displayed a zillion forestst from editions back to the stoneage it even takes a while to find the lands I need.

    What do I have to do to set 1 basic land of each type ( Forest, Island, Plains, Mountain, Swamp ) as…

    38 votes

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    7 comments  ·  Deck Building / Collection  ·  Flag idea as inappropriate…  ·  Admin →
  20. My Extra Life sleeve is no longer available

    My Etra Life sleeve is no longer available

    14 votes

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    7 comments  ·  Deck Building / Collection  ·  Flag idea as inappropriate…  ·  Admin →
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