MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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  1. Rebalanced & Regular Card Counts Combined

    After the 7/14/22 update, when editing decks containing any card that has both a normal and a rebalanced version, the number of cards shown as owned is incorrect. It displays a combined count of the two card versions.

    For example, if you own 2 copies of Esika's Chariot and Alchemy Esika's Chariot, the deck editor shows you as having 4 copies of Esika's Chariot instead of 2 copies of each separate version.

    Even when the card count is displayed correctly, decks with any of these cards may still come up as invalid when saved and require you to use wildcards…

    219 votes

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    30 comments  ·  Deck Building / Collection  ·  Flag idea as inappropriate…  ·  Admin →

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  2. 221 votes

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    80 comments  ·  Deck Building / Collection  ·  Flag idea as inappropriate…  ·  Admin →

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  3. Deck Contains Cards Not in Your Collection - BUG

    Getting error "Deck contains cards not in your collection."

    This is incorrect, I have thoroughly verified that I own all cards in the deck that I've constructed.

    41 votes

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    17 comments  ·  Deck Building / Collection  ·  Flag idea as inappropriate…  ·  Admin →

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  4. Baldur's Gate packs vanished

    I entered the pre-release code from Commander Legends: Battle for Baldur's gate and the 6 packs have been sitting in my account, locked, with the notice that they would be available on 07July (or maybe 9th?). Today my Arena software updated and they are no longer in my "Packs" tab even though it still has the indicator that I have packs available.

    41 votes

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    19 comments  ·  Deck Building / Collection  ·  Flag idea as inappropriate…  ·  Admin →

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  5. Missing card in collection

    I received a another copy of Luminarch Aspirant last week. It appears in my collection, but can not be added to any decks.

    It shows as a valid card when added to new decks, but when any deck Save is attempted, its missing from my collection.

    19 votes

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    17 comments  ·  Deck Building / Collection  ·  Flag idea as inappropriate…  ·  Admin →

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  6. Double Feature draft not giving dracula card style

    Joined the Double Feature draft and it did not reward the card style. This is the second draft of this format I've done. The first one rewarded the style right away, but I never got it for the second draft.

    65 votes

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    41 comments  ·  Deck Building / Collection  ·  Flag idea as inappropriate…  ·  Admin →

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  7. Deck Notification

    Arena uses an illuminated dot to notify you of something new in a category on the main page. For example, the store tab will have one every day for the deals. I do not care for these, they rarely notify me of something worthwhile and instead are just nuisance push notifications.

    After the Dominaria United update one of there illuminated dots had presented itself on my decks tab. I have viewed all of the new starter decks and deleted all of my Standard decks that are not legal but the dot remains. I do not really play constructed on Arena,…

    16 votes

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    4 comments  ·  Deck Building / Collection  ·  Flag idea as inappropriate…  ·  Admin →

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  8. Missing card text and numbers

    PC bug- after updating, uninstalling, and reinstalling, card names are missing, along with card types, creature power and toughness, and amount of gold rewarded for completing quests.

    16 votes

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    8 comments  ·  Deck Building / Collection  ·  Flag idea as inappropriate…  ·  Admin →

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  9. Invalid Deck - Card not in collection error

    I play MTGA on my PC with Win10. When I try to build a new deck containing The Meathook Massacre, the game displays the message that it contains cards not in my collection, which is not true. My old decks that include the card don't seem to have any problem, as I can use them normally, but anytime I try to edit a deck or build a new one with the card, it displays the invalid deck warning and, while I'm still able to create the deck, it remains invalid.

    19 votes

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    7 comments  ·  Deck Building / Collection  ·  Flag idea as inappropriate…  ·  Admin →

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  10. Book of exalted deeds

    Just played a game of Standard 2022, opponent played book of exalted deeds despite it being banned in the standard 2022 queue

    163 votes

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    66 comments  ·  Deck Building / Collection  ·  Flag idea as inappropriate…  ·  Admin →

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  11. missing card in draft

    Quick Draft. Drafted for SNC

    Drafted 42 cards (as per normal),

    Realised that there was only 41 cards during deck-building. Card missing was a copy of Out of the Way.

    36 votes

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    0 comments  ·  Deck Building / Collection  ·  Flag idea as inappropriate…  ·  Admin →

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  12. Can't change deck midweek

    In the Midweek event, i chose a deck to play and realize it was awful, tried to change but instead the only option i have is to change the cards in the deck and even if i try to change the game says it can't update it. Is is possible to change a deck once it's been chosen?

    71 votes

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    0 comments  ·  Deck Building / Collection  ·  Flag idea as inappropriate…  ·  Admin →

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  13. vault rewards not progressing

    My vault is now 200% but my rewards are stuck at 100%.
    There should now be 2myth, 4rare, 6 UC but it shows 1,2,3.

    2 votes

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    22 comments  ·  Deck Building / Collection  ·  Flag idea as inappropriate…  ·  Admin →

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  14. deck contains cards not in your collection

    Same as many others here, I get the error message 'deck contains cards not in your collection', but no cards are faded out, in deck nor in sideboard. please help as it appears as invalid. I've tried also clicking on craft inside the deckbuilder but I still can't see any card to craft.

    18 votes

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    0 comments  ·  Deck Building / Collection  ·  Flag idea as inappropriate…  ·  Admin →

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  15. lands

    The lands of full art of the kamigawa collection that I got in the store are not displayed correctly

    22 votes

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    2 comments  ·  Deck Building / Collection  ·  Flag idea as inappropriate…  ·  Admin →

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  16. Kodama of the West Tree Neon Style Missing

    Kodama of the West Tree Neon Style Missing, parrallax style awarded instead. I need the correct style given to me I hate the parrallax styles.

    26 votes

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    18 comments  ·  Deck Building / Collection  ·  Flag idea as inappropriate…  ·  Admin →

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  17. Deck contains cards not in collection

    Deck I’ve been using for 2 days in constructed Baldur’s Gate is now saying it has cards that I don’t own in my collection which is not the case.

    16 votes

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    0 comments  ·  Deck Building / Collection  ·  Flag idea as inappropriate…  ·  Admin →

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  18. Cards in Premier Draft Dominaria United with no names, types, or power/toughness

    All card names, types, and power/toughness were missing when I did a premier draft of Dominaria United... Do I get my gems back for this? They still aren't visible when I go to create my deck...

    5 votes

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    6 comments  ·  Deck Building / Collection  ·  Flag idea as inappropriate…  ·  Admin →

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  19. Historic Brawl, Direct Challenge, [A] Rebalanced Cards

    [A] Rebalanced cards are automatically changed into their original versions when playing Historic Brawl in direct challenge.

    This is regardless of whether 'Historic Brawl,' 'Friendly Brawl,' or 'Friendly Brawl Rebalanced' has been chosen as a deck type.

    Please fix this bug as it makes running historic brawl tournaments and leagues very convoluted. It also makes it impossible to play with [A] rebalanced cards in direct challenge.

    9 votes

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    0 comments  ·  Deck Building / Collection  ·  Flag idea as inappropriate…  ·  Admin →

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  20. Not invalid, but invalid deck

    When I try to play standard ranked my Deck is being reported as invalid due to format illegal cards. But then when I hover over the deck before editing it says: 'invalid cards 0'.

    22 votes

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    11 comments  ·  Deck Building / Collection  ·  Flag idea as inappropriate…  ·  Admin →

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