MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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223 results found
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“Unable to Login Authentication failed Timeout”
Have gone down every troubleshooting rabbit hole I have control over - this is happening from different networks, different devices, but from the same account - friend's account is fine
Looking at the logs, I'm not sure if I'm seeing a cached reattempt at connecting to the same front door? Either way, there are multiple posts on Reddit and here that are having similar account-bound issues.
404 votes -
Authentication failed Timeout
I am unable to log in to my account, and I don't know why. I know it isn't an issue on my end because I've tried it on multiple devices and on multiple networks with the result being the same. I have not had any issues with the Arena client until yesterday, when this started to happen. Just my luck that the day I decide to spend a little bit of money on Arena for once, I can't play the game.
84 votes -
Deck builder not loading
I am having trouble editing red decks. I tried editing three different decks that contain red from the deck builder as well as from the play->edit deck screen, and it gets hung up on “waiting for the server” for each one. This doesn’t happen for any of my other decks, just ones three that have red. Two of them share stadium headliner but the third deck doesn’t have that card. I added a single copy of stadium headliner to a BG deck that didn’t have it, saved the deck, closed it, and then tried to re-open, and it wouldn’t open.…
43 votes -
Blank rewards for june season
Being a victim of the june rank bug i received today the monthly "rewards" through an inbox message, while trying to open the packs received they appeared as blanks, so i actually got nothing at all from the opening, thats's ridiculous.
20 votes -
Season Rank Error Pack Bug
On PC. I just logged in 15 minutes ago. Saw a message talking about the Season Rank Error and that since I was double de-ranked at the end of May, I was given Mythic-level season rewards. I Claimed my rewards and was shown 2 card styles, 10 packs, and in-game currency (I think). I then clicked Packs and saw my 10 packs. I clicked Open All. Nothing happened. I clicked the Pack image itself and got a blank notification screen that simply contained an OK button. I clicked OK and the packs were gone. I did get my points towards…
21 votes -
jump in event stuck
I am unable to play theJump In event again. When trying to play again, it only shows "home" after going to jump in..
I cannot start a new game, I cannot resign.37 votes -
Season reset bug
I have logged in twice today. In the first one, I got the season rewards correctly, and when I logged for the second time, I got de-ranked again. From platinum, to silver, then to bronze, even after ranking to gold 2 on the first logging.
23 votes -
Rank reset to spark tier 0
I just finished up a quick draft in foundations and suddenly my rank reset to spark tier 0. After the victory it showed my rank just below mythic #500 and then when I got back to the draft screen to claim rewards rank was missing. Then checking my profile it showed this spark tier 0 rank. Hopefully there is a way to fix this and show my actual current rank?
This is on a PC.25 votes -
Outdated client version
I get the outdated client version, but there are no updates available.
16 votes -
Season reward June 2026
Got no season rewards end of June, now (July 1st) I was given rewards for this new "season" but the packs are blank and when I went to open them they didn't contain anything.
Also my Ranks didn't reset, which means i am 281 % Mythic right now, lol.15 votes -
No update in app store
App asks for an update, yet there is no update available in the app store. IPhone 16
14 votes -
Unable to load iOS app
The game says an update is required but there is no update available on the iOS App Store.
14 votes -
iOS don’t have an update on 5/27/2026 so I can’t play the game.
Whenever I try to open the app, it tell me that I have an outdated client version, and that I need to update the app, I click okay, like I have a million times before, and like usual it takes me to the App Store, but in the App Store it just says Open, where it usually says Update, if there is an update available. I’ve tried refreshing the screen, closing and restarting both apps, and also my phone, nothing works, and I am unable to play the game because of it.
13 votes -
Deck Builder Not Loading (hangs on load screen)
When attempting to access the Deck Builder for any deck that contains at least one copy of the land card 'Clifftop Retreat', the deck builder hangs on the loading screen and does not actually load in. In order to proceed, one must force-close the game entirely.
Steps to reproduce:
- (Optional) Build deck using Clifftop Retreat (at least one copy of card)
- Navigate to Decks Tab
- Select deck with Clifftop Retreat and attempt to edit the deck
- Wait while loading screen cycles indefinitely
I have replicated this with multiple decks and on both PC and Mobile (Android), with only decks containing…
9 votes -
Unable to Login/Authenticate
Game is not allowing me to login to any account. Keeps saying Unable to Login/Authentication failed for <account name>: Timeout.
16 votes -
Can’t edit any decks, screen freezes on Waiting for the Server
Every time I attempt to edit a deck since yesterday my iPad stalled out on a waiting for the server loading screen
8 votes -
Magic Arena, can't log in
after my last match today i simply wasn't able to connect to the game again, i get "Unable to login authentication failed for ********: Timeout"i tried reinstalling the game and some other trobuble shooting but nothing seems to work
10 votes -
Fullscreen setting doesn't stick
On Windows 10, playing game through Steam for PC, when I change the graphics setting to fullscreen it stays that way only for the tab you are on. For example, on the main game bar at the top you select the "Packs" tab and enable full screen it will remain that way while on that tab. The moment you switch to another tab such as "Home" or "Store" it will revert to a windowed version of the game when it gathers data from the server. This issue remains persistent for all tabs and when checking the setting it will show…
10 votes -
Requires update but there isn’t an update
Tried playing it after I’ve already played it this morning the now it says there is an update and won’t let me load the game but the App Store says it’s up to date.
9 votes -
App won’t start?
I’m on iPhone, the app is saying it needs an update but it doesn’t, this problem started on 05/26/26 for me
9 votes
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