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MTG Arena Bugs & Product Suggestions

← Customer Feedback for Wizards of the Coast



This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Steam, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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Bug/Product Suggestion Details

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856 results found

  1. Freeze and crash of the general client user interface on PC following the September 12 update

    Following the September 12 update, the download of the update seems to have gone well. However, the game interface freezes as soon as I try to go to the Packs or the Store pages, or when I try to click on the quest renewal. The game freezes and it's no longer possible to access the menus, even if it's just to close the game. The bug concerns a PC platform.

    417 votes

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    289 comments  ·  User Interface  ·  Admin →
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  2. Aetherdrift game board distracting propeller animation

    The new Aetherdrift game board has animated spinning propellers adjacent to the player avatar. Their constant motion is very annoying and distracting and I anticipate drafting less to avoid seeing it. Please remove the animation so I can enjoy the game as normal.

    205 votes

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    43 comments  ·  User Interface  ·  Admin →
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  3. Sparky homepage

    After today's update every time I return to the homepage on Windows, Sparky appears and starts talking "Congratulations on completing spark rank..." I have tried listening to the whole speech and following sparky to the codex etc, restarting the game, as well as uninstalling.

    568 votes

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    191 comments  ·  User Interface  ·  Admin →
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  4. Freezes and crashes since last update

    Hi,
    I've done the 9.53Gb update this morning and since then I'm experimenting different issues on my account (mainly freezes and crashes but also some lags).

    Roughly : I connect, I try to click on the store or on the daily challenges if I want to modify them and the game becomes unresponsive. To the point I get a Windows popup asking me if I want to wait for Arena to answer or to quit. Waiting is to no avail so far, the game never comes back. I can play games (with 'waiting for server' lags sometimes), I can access…

    122 votes

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    31 comments  ·  User Interface  ·  Admin →
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  5. MTG Arena switches to windowed mode constantly for ultrawide aspect ratios

    As of 2024.40.30.6688.1090994, everytime my client enters or exits a match the game switches from fullscreen mode to windowed mode. The issue only happens when I'm using an ultrawide resolution (3440 x 1440).

    The cause of the bug has actually been found by nexus mod user skebbZ, attached is his explanation. (His mod actually fixes this issue)

    90 votes

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    11 comments  ·  User Interface  ·  Admin →
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  6. Aether Tiger Companion Particle Error

    Since the newest patch, the Aether Tiger has an error with it's particle effects (See attached screenshot and log). I have repaired game files and problem persists.

    14 votes

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    7 comments  ·  User Interface  ·  Admin →
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  7. cannot login after update

    Just did a software update and now it doesn't load the game anymore. Both on windows and on android

    8 votes

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    8 comments  ·  User Interface  ·  Admin →
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  8. Store Indicator Light

    The light indicating new products at the store does not ever go off. I have paged through all of the tabs multiple times. It used to turn on for no reason whenever I got an Orb, but it would go out when I entered the store. Now, nothing I can do turns the light off.

    18 votes

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    4 comments  ·  User Interface  ·  Admin →
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  9. Store orange alert icon not going away

    I go to the store tab to check the daily deals but it's not going away anymore after the latest update.

    14 votes

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    7 comments  ·  User Interface  ·  Admin →
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  10. Error Updating Data PC and Mobile

    After the new update for MKM Alchemy on both my PC and mobile app I get the "Error Updating Data" message when trying to launch Arena. I have uninstalled and reinstalled multiple times (PC and mobile) including manually deleting the files on PC, switched between wifi and cell data and tried multiple different connections (mobile), run corrupt file search/cleanup (PC), and tried installing through Epic Games Launcher (PC) and I have had no luck. MTGA Status page says everything is fine, but I don't know that there is anything else I can do on my end to fix the issue.

    …

    145 votes

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    63 comments  ·  User Interface  ·  Admin →
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  11. Qualifier Weekend Day1 Token not showing

    I just claimed the token for the qualifier weekend but it doesn’t appear in the windows of the tokens

    29 votes

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    4 comments  ·  User Interface  ·  Admin →
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  12. Can't use Ultrawide Fullscreen

    Ever since the last update, ultrawide (and other unsupported screen resolutions) are now resetting to non-fullscreen mode every time we switch to a new scene. I press Alt+Enter to go into fullscreen, hit Play to search for a match, the game loads the searching scene and exits fullscreen, I press Alt+Enter again to enter fullscreen, the game scene loads, the game exits fullscreen again. It's really frustrating... Before this update, I believe I only had to manually enter fullscreen if I made changes to the video options and only because ultrawide resolution is not an actual option.

    163 votes

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    55 comments  ·  User Interface  ·  Admin →
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  13. All My Cards Today Suddenly Have Cracked Borders

    I suddenly have this weird distracting border on all my cards in all my decks.

    10 votes

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    4 comments  ·  User Interface  ·  Admin →
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  14. Advanced Achievement - Taste of Power

    Used vital Mythic Wildcards for Oracle of the Alpha just to complete this achievement. I finally cast a Mox Ruby after seven games. I knew it would be worth it to have another achievement locked down. I was very disappointed to see that I did not get credit for accomplishing this feat. What did I do wrong?

    18 votes

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    1 comment  ·  User Interface  ·  Admin →
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  15. Notification badge on Store tab never disappears (new bug introduced in v2025.46.20, 18 March)

    Since updating to v2025.46.20, the notification badge is always displayed on the Store button on the top menu (i.e. the orange dot doesn't disappear even if I click through every tab).

    11 votes

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    3 comments  ·  User Interface  ·  Admin →
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  16. Unable to Login

    I am unable to login to my Wizards Arena account for the iOS app. I keep getting an error message saying the request has timed out.

    13 votes

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    2 comments  ·  User Interface  ·  Admin →
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  17. MtGA crashes during loading screen since Aetherdrift Update

    As title says

    I can't get MtGA to start since the last update because it crashes during startup.

    Process: MTGA [1165]
    Path: /Users/Shared/*/MTGA.app/Contents/MacOS/MTGA
    Identifier: com.wizards.mtga
    Version: 2025.45.0 (0)
    Code Type: ARM-64 (Native)
    Parent Process: launchd [1]
    User ID: 501

    Date/Time: 2025-02-11 20:48:10.4515 +0100
    OS Version: macOS 14.6.1 (23G93)
    Report Version: 12
    Anonymous UUID: B953EFE9-57BF-40AC-84ED-873DDD2AB3A1

    Time Awake Since Boot: 430 seconds

    System Integrity Protection: enabled

    Crashed Thread: 42 Loading.PreloadManager

    Exception Type: EXC_CRASH (SIGTRAP)
    Exception Codes: 0x0000000000000000, 0x0000000000000000

    Termination Reason: Namespace SIGNAL, Code 5 Trace/BPT trap: 5
    Terminating Process: MTGA [1165]

    9 votes

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    6 comments  ·  User Interface  ·  Admin →
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  18. Ancora problemi di caricamento del server

    Ancora problemi da ormai 3 giorni. Non si riesce a giocare. Ma cosa aspettate a risolvere??

    6 votes

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    3 comments  ·  User Interface  ·  Admin →
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  19. Aetherdrift companion not muting

    Aetherdrift robot dude still makes noise and animations even after muting player/companion

    13 votes

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    3 comments  ·  User Interface  ·  Admin →
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  20. Jump in Quest Bugged

    153 votes

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    47 comments  ·  User Interface  ·  Admin →
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MTG Arena Bugs & Product Suggestions

Categories

Feedback and Knowledge Base

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MTG: Arena Customer Support
  1. Install and Update Issues
  2. Stuck at Checking for Updates?
  3. Performance Issues, Lag, and Freezes
  4. Recurring Game Crashes
  5. Display Issues