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MTG Arena Bugs & Product Suggestions

← Customer Feedback for Wizards of the Coast



This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Steam, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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Bug/Product Suggestion Details

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1361 results found

  1. Obtained cards tagged as new but were already owned

    cards already owned being tagged as new

    105 votes

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    36 comments  ·  User Interface  ·  Admin →
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  2. Color Challenge stuck on resume

    I have completed all the color challenges, but a recent update that made some changes to the tutorial and the "learn more" section of the game has now placed a "resume" option on my home screen. There is nothing to resume, and therefore this flag will not clear. It's bugging me

    223 votes

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    30 comments  ·  User Interface  ·  Admin →
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  3. network error - unable to get collection

    Can't get in to the main user interface. Can't attach a log when no access to the main menu.

    Error displayed: Network error - unable to get collection.

    The client asks either to reconnect, log off or check Arena status server (all operational).

    Restarted my PC, restarted my internet modem+router. Still same error.

    I logged in earlier 6 hours ago, no such problem.

    361 votes

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    207 comments  ·  User Interface  ·  Admin →
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  4. Unable to connect

    Since this morning, it is impossible to connect. We have an error during connect to server just before loading the main page. I have tested on different device (pc or mobile) and it is always the same result. The servers looks operational according to the website. So what is happening, and how can i access to the game?
    Thx for your respond

    105 votes

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    31 comments  ·  User Interface  ·  Admin →
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  5. Ent pet is invisible

    My Ent pet is invisible every game on mobile. The only thing that can be seen is the rock that it throws in its animation.

    30 votes

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    13 comments  ·  User Interface  ·  Admin →
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  6. ICR Not Displayed After Match

    For a long time now, the ICRs have not always been displayed when a win is made. Have now found that this is mainly the case when the opponent's score is exactly ZERO.

    24 votes

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    9 comments  ·  User Interface  ·  Admin →
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  7. Not able to filter lands after MOM update (Android)

    Since MOM update, it's no longer able to filter lands in the deck builder on Android. If you go to the advanced filters, there's no land option, and if you select the land icon on the quick filter, it just filters battles.

    54 votes

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    8 comments  ·  User Interface  ·  Admin →
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  8. impossible d'accéder à la collection. Réessayer plus tard.

    Le message d'erreur d'affiche , sur androïd et sur pc : impossible d'accéder à la collection. Réessayer plus tard.

    8 votes

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    4 comments  ·  User Interface  ·  Admin →
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  9. Teferi, Who Slows the Sunset

    2022/06/03 1:03 Japanese MTG Arena, Teferi, Who Slows the Sunset ＋1 Not reflected Not untap.

    318 votes

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    126 comments  ·  User Interface  ·  Admin →
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  10. Double "Oops! Pardon the Goblins!" message

    I appear to have received this message twice (see attached image), and by collecting the attachments I also received the reward twice. I am currently refraining from doing anything further with the draft tokens I received so as to avoid exploiting a bug if the second message was indeed sent in error. (although admittedly I should have posted this before I even collected any attachments, but at least it should be possible to just remove the extra draft token from my account if needed)

    10 votes

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    7 comments  ·  User Interface  ·  Admin →
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  11. Authentication failed for (username): Timeout

    Getting the above error when opening the game on windows in the UK currently

    12 votes

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    1 comment  ·  User Interface  ·  Admin →
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  12. When editing deck

    The new update has caused battle in the filters to come on and not let you select the land tab if you switch off battle it switches off the land filter AND REPEAT I can't search for land cards please fix im on android

    36 votes

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    2 comments  ·  User Interface  ·  Admin →
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  13. Buried Treasure does not hold priority

    LCI card Buried Treasure does not hold priority when played if the game does not detect anything else to spend mana on. This is relevant because a common play pattern late game with the card will be to play it, sacrifice it, then activate its ability from the graveyard to Discover 5. Currently if you play the card with no other castable spells in hand, the game automatically passes priority back to your opponent depriving you of the ability to activate it in this way. You can work around this with full control, but it is unintuitive and surprising to…

    7 votes

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    1 comment  ·  User Interface  ·  Admin →
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  14. Cannot battle friends

    2023.31.0.4709.1039979
    Attached log

    When trying to have a battle with a friend the system gives several different types of errors depending on if I sent the invite, or if they do. Either way it seems to crash, and then won't work. Only events, and standard play types with unknown users will work.

    7 votes

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    1 comment  ·  User Interface  ·  Admin →
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  15. Uncommon Daily Win Rewards not being shown

    1. Win a game that would result in a Daily Win card reward like at Daily Wins 5,7,9,11,13, and 15
    2. PC, and iOS both yield the same results for my account
    3. XP progression reward is notified but not the card reward itself
    4. Both the 25 XP and the card reward is shown even if the card would normally be a duplicate of an uncommon I already have four copies of.
    15 votes

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    3 comments  ·  User Interface  ·  Admin →
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  16. Unable to Login - Timeout

    ARENA is not allowing login and presents a time out status...

    11 votes

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    0 comments  ·  User Interface  ·  Admin →
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  17. Unable to Login -> Timeout

    Since today, I am unable to Login. Neither on my phone nor on my PC.

    The error message just says Timeout. After a while, "Waiting for the Server" starts spinning...

    And yes, internet connection is available for both!

    The PC version is actually on GeforceNow. The Phone version is on my Android Device.

    11 votes

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    0 comments  ·  User Interface  ·  Admin →
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  18. IOS app crash after SNC update

    After SNC update the app keep crashing when open (IOS) reinstall fix the problem, but after close and reopen, the problem return

    222 votes

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    115 comments  ·  User Interface  ·  Admin →
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  19. UI is missing Daily Quests and Games Won wheel

    After completing a match all the lower UI for daily quests, games, and mastery exp disappeared

    2,694 votes

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    1348 comments  ·  User Interface  ·  Admin →
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  20. Unable to Login - Authentic failed for "username"

    Unable to Login - Authentic failed for "username"

    1,464 votes

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    762 comments  ·  User Interface  ·  Admin →
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MTG Arena Bugs & Product Suggestions

Categories

Feedback and Knowledge Base

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MTG: Arena Customer Support
  1. Install and Update Issues
  2. Stuck at Checking for Updates?
  3. Performance Issues, Lag, and Freezes
  4. Recurring Game Crashes
  5. Display Issues