MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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UI is missing Daily Quests and Games Won wheel
After completing a match all the lower UI for daily quests, games, and mastery exp disappeared
2,660 votes -
Unable to Login - Authentic failed for "username"
Unable to Login - Authentic failed for "username"
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1,335 votes -
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bronze tier 0
saw some other people had this problem but no solutions, stuck at bronze rank 0 and no way to rank up. any updates to this problem?
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Unable to log in: Attach failed to drop other attach
I am unable to log in on both desktop and mobile. Whenever I try, I get "Unable to log in: Authentication failed for Let'sGetKraken: Attach failed to drop other attach". This has persisted for about 20 minutes now.
187 votes -
595 votes
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Black Screen After Today's Update
I did today's update this morning and now I cannot play the game. I tried booting it up 5 different times and it just keeps giving me a black screen with the music and the cursor, but that is it. Can you please tell me how to fix it?
639 votes -
crash when selecting a deck
the system crash (afer 10 seconds) when i try to change the deck
PC Windows 10
French release
version : 2021.12.0.3961 (3961.902937)
I think this problem appeared since I activated the quest "Alchemy"82 votes -
friends list missing
Both the Friends List and Daily Challenges disappeared from the homepage.
They were there when the update dropped but disappeared after claiming rewards from completing a few matches
554 votes -
Missing quest HUD
Hi,
After I completed all the 3 new Daily quests (3 because of Strixhaven reset), the HUD indicating the quests and the number of daily victories went missing. Moreover, there is no indication for rewards (daily or progress) after a win.
I managed to keep track of my progress (calculating my number of winned games when the HUD disappeared was easy from the current XP and level) and the rewards and progress do occur.
Now that we found out that I can still do basic arithmetics, it would be nice to have the HUD back because if it goes missing…
351 votes -
Stuck on Chandra Loading Screen
Like others have described, I can't get past the Chandra loading screen, with animated embers rising up from the bottom.
I've reinstalled the game, updated my PC, and also tried using Revo uninstaller to wipe away traces of the game before reinstalling, and I've even tried using the Epic Games Launcher version of MTGA.
After installing, when the game loads up for the first time, it says Retrieving Asset Manifest; it will download a small file (32.44mb) and then it gets stuck on the Chandra screen.
In the past, when I installed MTGA, it would prompt me for my login…
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82 votes -
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bruenor ability bugged
Bruenor Battlehammer ability is bugged, should be able to pay 0 to equip first piece of equipment, but since latest patch, have not been able to equip anything for 0, the ability to pay the regular cost is still there.
67 votes -
Everything shakes after D&D update
After the D&D update, everthing shakes when you drop a card, even lands, its kind of weird
116 votes -
Cannot login
Cannot login to the game, it just keeps sending me cycling me back to the login screen everytime.
85 votes -
Log in 'Loop' - Unable to log in
I open the game and it downloads local files and then presents me with login screen - then I type in my password and it goes to download local files and presents me with the login screen again. Stuck in an endless loop unable to log in!
89 votes -
daily quest
Can´t see the circles of the daily and weekly quests in the main screen.
213 votes -
Lost connection to server
I cannot start arena, i keep getting message that I lost connection to server, when I try to restart, I am logged off, but I cannot log in again (I immediately lose connection). My internet is working, server status according to the Status page is also fine. Connection lost appeared when I was in deckbuilder
37 votes -
Stuck at requesting format data
The game is stuck after entering login and PW on requesting format data. Weird thing is that it happens both on my PC and on mobile.
Please help?-
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169 votes -
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Settle the Wilds
Settle the wilds is seeking a basic land card to both the hand and battlefield. The land card in hand does not count toward hand size, but remains as a visual in hand for the remainder of the game.
Bug encountered on PC at approximately 11:00 PST on 12/9/21
33 votes -
Challenges and friends list dissapeared
After the new update the challenges and the friends pop up don't appear, if I'm challenged there is an animation flame thing that appears, but if I go to click on it the flame disappears
161 votes -
Cant log in
Wont let me log in keep saying Authentaction Failed and I was logging in fine yesterday but had issue this morning so Uninstalled game on phone and PC and tried reinstalling and now I cant even log in
55 votes
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