MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Mac)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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  1. 285 votes
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    95 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  2. the game is stuck on checking for update for 2 days

    the game is stuck on checking for update for 2 days
    restarted and redonloaded the game but it still wont change
    it have been a full week that i couldnt access my account on my computer

    351 votes
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    150 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  3. Unable to log in / Unable to resolve player inventory

    Can't play the game anymore as I just see the message "Unable to log in / unable to resolve player inventory."

    Thankfully I didn't spend any real $$ on this game, as I'd be screwed now.

    166 votes
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    106 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  4. Black Screen post Zendikar update 9/17

    Was able to play a few games post update, then was hit with error

    "Unable to find collection"

    After that it's been a black screen with the custom MTGA cursor after launching the game.

    68 votes
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    14 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  5. stuck on victory screen

    the game keeps getting stuck on the post game victory screen. need to kill the application each and every time. i've tried online troubleshooting but it seems like there is no fix

    102 votes
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    45 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  6. friends list

    All the friends on my friends list have disappeared and it says my username is Username#12345. Everything else is normal and on my profile page thing my username is still normal.

    105 votes
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    21 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  7. The line feed position of the card text in Japanese is distorted // 日本語でのカードテキストの改行位置が乱れている

    When checking the card text in a Japanese environment, the line feed position is disturbed on many cards.
    The attached image is an example.

    日本語環境でカードテキストを確認すると、多くのカードで改行位置が乱れている。
    添付画像は一例。

    137 votes
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    0 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  8. not letting full screen on mac client

    Won't let me go into full screen on the mac client.

    74 votes
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    17 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  9. Amonkhet play area causes nausea

    The new Amonkhet background / playmat with all of the moving sand causes me to be nauseous. There is too much movement on the screen. Please let us choose a standard background that is always the same one so i can choose a calmer background

    40 votes
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    14 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  10. Play mode switching to Bot Match after every game

    After every game I play the match mode switches to Bot Match instead of staying with the same mode I was previously playing. This is new after the most recent update.

    71 votes
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    24 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  11. Hovering opponents lands will let them timeout

    There is a guaranteed way to win every game.
    During your opponents turn you start hovering over the opponents lands very quickly. this will prevent them from getting priority (or it just lags really hard). But the problem is that the timeout timer is still starting to run and will continue to do so. So you can force the opponent to time out each turn. by doing this you can win each game.

    I think this is a serious bug which can be easily abused. You don't need anything to assist you in annoying this to your advantage. You just…

    32 votes
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    3 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  12. monocolored 2021 starter decks invalid for 2021 play queues

    Thanks for the new update with the 2021 starter decks!
    However when I go to the standard 2021 play or ranked queues I can only select the two colored decks. The monocolored decks (cold-blooded killers etc) are labeled invalid.
    I can select them for the other play queues.

    26 votes
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    25 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  13. "Thanks" emote still says "Nice!"

    Minor emote bug after the recent update. After opponent emotes "Nice!", the emote wheel offers the "Thanks" option, but when selected still says "Nice!", at least on my end.

    29 votes
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    7 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  14. Eternal waiting

    Since 4 days, I'm stuck in the "Waiting for the Server..." screen forever when I open the game. Sometimes it don't happen but this appears after the first match.

    I tried to uninstall and reinstall the game, this still doesn't work.

    20 votes
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    11 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  15. Mouse clicks are unreliable on Mac

    I've installed Arena on two different Macs, and they’re both having the same issue: mouse interaction is very unreliable. Clicking on things doesn’t always work — I’ll often have to click a button or a card multiple times to get it to register, but then occasionally it’ll work fine on the first try. This is true throughout the interface — from the home screen to in-game actions (for example, when clicking the “Play” button on the home screen, I routinely needed to click at least three times to get the blade to open). Dragging cards has also been very fickle,…

    28 votes
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    15 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  16. Error Updating Data

    The game is stuck on startup.
    It says : "Error Updating Data - Please check your connection and try again".

    Obviously my connection work just fine. I think this is a bug.

    Thank you for your time and patience

    51 votes
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    26 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  17. Black screen AFTER loading initial scene (with sound)

    On the off chance the game succeeds to boot up and load, the initial screen is completely black. I can hear in game sounds.

    17 votes
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    3 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  18. erro apos atualização unity 2019.3.2f1_c46a3a38511e

    erro apos atualização unity 2019.3.2f1_c46a3a38511e, agulma solução ??

    28 votes
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    19 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  19. Nahiri Card Sleeve removed and replace with classic sleeve

    Hi, it seems the texture or image for the Nahiri Card Sleeve is missing and has been replaced with the classing Magic: The Gathering Card Sleeve. I had previously received this Card Sleeve as a bonus for a store purchase and it was displaying properly before the update. I've included a screenshot of the Card Sleeve selection menu.

    14 votes
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    5 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  20. Chat

    The chat can't save all the messages, when it excede the maximum number of messages I can see the messages instantly but when I minimize the conversation and try to open another time I can't see the lasts messages

    63 votes
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    10 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
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