MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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  1. 2,628 votes

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    1339 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  2. 1,186 votes

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    638 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  3. bronze tier 0

    saw some other people had this problem but no solutions, stuck at bronze rank 0 and no way to rank up. any updates to this problem?

    614 votes

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    302 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  4. 585 votes

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    197 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  5. Black Screen After Today's Update

    I did today's update this morning and now I cannot play the game. I tried booting it up 5 different times and it just keeps giving me a black screen with the music and the cursor, but that is it. Can you please tell me how to fix it?

    619 votes

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    155 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  6. friends list missing

    Both the Friends List and Daily Challenges disappeared from the homepage.

    They were there when the update dropped but disappeared after claiming rewards from completing a few matches

    551 votes

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    82 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  7. Missing quest HUD

    Hi,

    After I completed all the 3 new Daily quests (3 because of Strixhaven reset), the HUD indicating the quests and the number of daily victories went missing. Moreover, there is no indication for rewards (daily or progress) after a win.

    I managed to keep track of my progress (calculating my number of winned games when the HUD disappeared was easy from the current XP and level) and the rewards and progress do occur.

    Now that we found out that I can still do basic arithmetics, it would be nice to have the HUD back because if it goes missing…

    350 votes

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    50 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  8. Unable to log in: Attach failed to drop other attach

    I am unable to log in on both desktop and mobile. Whenever I try, I get "Unable to log in: Authentication failed for Let'sGetKraken: Attach failed to drop other attach". This has persisted for about 20 minutes now.

    87 votes

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    59 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  9. Stuck on Chandra Loading Screen

    Like others have described, I can't get past the Chandra loading screen, with animated embers rising up from the bottom.

    I've reinstalled the game, updated my PC, and also tried using Revo uninstaller to wipe away traces of the game before reinstalling, and I've even tried using the Epic Games Launcher version of MTGA.

    After installing, when the game loads up for the first time, it says Retrieving Asset Manifest; it will download a small file (32.44mb) and then it gets stuck on the Chandra screen.

    In the past, when I installed MTGA, it would prompt me for my login…

    80 votes

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    55 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  10. Everything shakes after D&D update

    After the D&D update, everthing shakes when you drop a card, even lands, its kind of weird

    116 votes

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    47 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  11. daily quest

    Can´t see the circles of the daily and weekly quests in the main screen.

    212 votes

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    38 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  12. Log in 'Loop' - Unable to log in

    I open the game and it downloads local files and then presents me with login screen - then I type in my password and it goes to download local files and presents me with the login screen again. Stuck in an endless loop unable to log in!

    70 votes

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    16 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  13. 168 votes

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    100 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  14. Challenges and friends list dissapeared

    After the new update the challenges and the friends pop up don't appear, if I'm challenged there is an animation flame thing that appears, but if I go to click on it the flame disappears

    161 votes

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    40 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  15. Cannot login

    Cannot login to the game, it just keeps sending me cycling me back to the login screen everytime.

    48 votes

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    14 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  16. Error en la autentificacion

    Al intentar entrar en el juego.. me dice que no puedo porque hay un error en la autentificacion de mi cuenta. Cambie la contraseña y sigue sin dejarme entrar al juego.

    34 votes

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    52 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  17. Infinite login loop: I log in and the application start loading (gathering local files) to just send me back to the login screen

    I'm in an infinite loop, I just login the application starts loading (gathering local files) and I'm again at the login screen.

    If you have the same issue, create a new "post" and vote up all the other posts with the login issue!

    It is simply ridiculous that on the "Server Status" page is everything "green"!

    38 votes

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    12 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  18. Log in failure

    When I log in, the game runs through the initial checks and kicks me out to the log in screen again. No message. I can re-log in over and over. Same result

    43 votes

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    7 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  19. Scry does not show

    When opponent scry, it does not show how they scry.

    26 votes

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    11 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  20. Wrong screen displayed during sideboarding (mobile)

    Playing on a Google Pixel 3 with Android 11. More times than not, I'm getting a glitchy version of the advanced filter screen used during deck editing when I move to sideboard for best of three games. This started happening with the introduction of HA 5 (hopefully helps narrow down the pull request that may have introduced the bug). Reproduction steps are very simple.

    1) Queue traditional historic ranked
    2) Play game 1, tends to happen when you lose
    3) This glitchy screen appears instead of sideboarding

    It is possible to wait out the timer and be loaded back into…

    50 votes

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    29 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
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