MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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Teferi, Who Slows the Sunset
2022/06/03 1:03 Japanese MTG Arena, Teferi, Who Slows the Sunset +1 Not reflected Not untap.
270 votes -
IOS app crash after SNC update
After SNC update the app keep crashing when open (IOS) reinstall fix the problem, but after close and reopen, the problem return
203 votes -
UI is missing Daily Quests and Games Won wheel
After completing a match all the lower UI for daily quests, games, and mastery exp disappeared
2,671 votes -
Unable to Login - Authentic failed for "username"
Unable to Login - Authentic failed for "username"
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1,408 votes -
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bronze tier 0
saw some other people had this problem but no solutions, stuck at bronze rank 0 and no way to rank up. any updates to this problem?
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934 votes -
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crash when selecting a deck
the system crash (afer 10 seconds) when i try to change the deck
PC Windows 10
French release
version : 2021.12.0.3961 (3961.902937)
I think this problem appeared since I activated the quest "Alchemy"-
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186 votes -
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Unable to log in: Attach failed to drop other attach
I am unable to log in on both desktop and mobile. Whenever I try, I get "Unable to log in: Authentication failed for Let'sGetKraken: Attach failed to drop other attach". This has persisted for about 20 minutes now.
198 votes -
602 votes
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Black Screen After Today's Update
I did today's update this morning and now I cannot play the game. I tried booting it up 5 different times and it just keeps giving me a black screen with the music and the cursor, but that is it. Can you please tell me how to fix it?
641 votes -
friends list missing
Both the Friends List and Daily Challenges disappeared from the homepage.
They were there when the update dropped but disappeared after claiming rewards from completing a few matches
554 votes -
Asset Error Detected
After the latest update, I can't get in. I get "asset error detected" message. I tried rebooting, uninstalling/installing (both Epic and MTGA), and tried connecting to a different wi-fi. Always the same error immediately upon entering. I'm on a macbook pro.
20 votes -
Secluded Courtyard Creature Type Missing
The Shrine creature type is not an option when playing the land Secluded Courtyard. This inhibits decks with Shrine creatures in them.
42 votes -
Game won’t load
I have to keep reinstalling the game. It works for a while until I stop playing, then when I try to open the app the screen goes black then goes back to my home screen and have to remove and reinstall the app again to get it to work. iPhone 11
21 votes -
iPad crash
The game will not open on iPad after the most recent update on 4/28/22. I have to uninstall the game and then reinstall to play again. Then when the game crashes, it won’t let me open the app, and I have to uninstall/reinstall again. Please fix this!
23 votes -
App won’t stay open
My arena app won’t open and I’ve reinstalled it three times. I was playing sealed then closed the app and now it won’t reopen I just get a black screen and kicked out to Home Screen on IOS
20 votes -
bruenor ability bugged
Bruenor Battlehammer ability is bugged, should be able to pay 0 to equip first piece of equipment, but since latest patch, have not been able to equip anything for 0, the ability to pay the regular cost is still there.
69 votes -
[bug] Kamigawa neon dynasty land card style broken and not showing art as expected
How to repro:
Go to deck builder
Search kamigawa neon dynasty land artExpected result:
Show kamigawa neon dynasty land artActual reuslt:
Land art broken and all land use same broken art13 votes -
Can’t play
I can’t open the arena app on iOS. All I get is a black screen and then I get kicked back to Home Screen. I have reinstalled the app 5 times and it only works when I uninstall and leave it open to play. If I leave the app for any reason it black screens and kicks me out and I have to uninstall again. I am getting sick of not being able to play and having to reinstall. I just bought gems to play and I can’t even finish my sealed deck event because I have to keep reinstalling.
18 votes -
Cannot login
Cannot login to the game, it just keeps sending me cycling me back to the login screen everytime.
91 votes -
Failure to load arena on iPad
App fails to load on iPad after SNC update. I reinstalled the app, but the issue returned so I can no longer play Arena
17 votes
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