MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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  1. Cards changing during drafts

    During my first SNC draft, I picked a Psychic Pickpocket P1P4. However, what showed up in my pool was a Brokers Veteran. I figured I had just misclicked.

    However, after completing the draft and building my deck, I encountered a server error and had to build my deck again. This time, the Psychic Pickpocket was in my pool, and the Brokers Veretan was not.

    Parsing my logs with 17Lands.com (attached), I see two separate draft pools. This was pretty bizarre, it may have affected my picks but I'm mostly concerned about the integrity of the draft format.

    1,600 votes

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    138 comments  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →

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  2. Can't Edit Draft/Sealed Decks

    I there is no button to edit my deck in my AFR quick draft.

    1,423 votes

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    813 comments  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →

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  3. Unable to choose second pack: Jumpstart: Jump In!

    I played a few games of the jumpstart event, Jump In!. On my third deck choice, I was able to choose my first packet, but not my second.

    On the packet selection screen, it showed that I had chosen the "Warriors" packet as "Packet 1" and the "Rock and Roll" pack as "Packet 2" but still requested I choose a packet. I tried choosing again, and it showed "Packet 3" over "Elves", and again I selected the other packet, "Roiling", and it showed "Packet 4". No resolution would get me out of the screen and into games, so I exited.

    254 votes

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    112 comments  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →

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  4. Incorrect number of card styles rewarded for Yawning Portal

    I have played in a number of the Yawning Portal Events, and twice when losing I only recieved 1 card style, despite the rewards showing I should have recieved 2. Ultimatly I am missing 2 card styles.

    278 votes

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    243 comments  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →

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  5. Daily Wins Didn't Reset

    The daily wins didn't reset for the day. I previously had 7 completed Daily Wins and it gave me a new daily quest though it didn't reset the Daily Wins.

    314 votes

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    115 comments  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →

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  6. alchemy historic changes

    This change for historic is outrageous. Why should the historic card pool be nerfed for this fancy new separate standard mode?

    This change is just plain stupid and kills mtga for me.
    No new changes to the client for years, no introduction of existing table top modes. The client crashes at random times since 2 or 3 patches ago.

    It would be far better to clean up your mess before expanding onto it and dragging the only worthwhile thing for me down with it.

    I' am currently considering dropping mtga all together when alchemy goes live

    211 votes

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    3 comments  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →

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  7. Can't enter Premier Draft

    After finishing a Premier Draft two days ago, the game seems to think I'm still in it, as it prompts me to "Resume".

    But, if I click that, the game crashes by getting stuck on a (non-moving) "Waiting for the server..." screen. This happens both on PC and Android.

    I've tried a couple of times on both systems, always with the same result. Reinstalling did not help either. Joining ranked play works as normal. I've attached a screenshot from my Android phone.

    I've opened a ticket https://mtgarena-support.wizards.com/hc/en-us/requests/2841042 just to be told that I should reopen it here. Your other system…

    18 votes

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    12 comments  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →

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  8. DMU Premier Draft Event stuck waiting for server

    My DMU Premier Draft ended, and I claimed the reward. However, the client thinks I am still in the event (says "Resume" on the home page). When I try to click it to enter another Premier Draft, I get a black screen with the message "Waiting for the Server" over the wheel of death indefinitely. I have to restart the whole client and then I'm back where I started, with the event saying "Resume." It doesn't say "Resume" if I click through the event menu, but I still get stuck on the "Waiting for the Server" screen.

    Other events seem…

    17 votes

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    10 comments  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →

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  9. can't resume premier draft DMU

    I can't open the premier draft play mode, It crashes to "waiting for the server" and doesn't ever load at all. I had an ongoing draft and the server lost connection at I claimed my draft, now it thinks I'm still in there and says "resume", but when I open it it says "waiting for server" and does not ever connect

    I uninstalled and reinstalled arena trying to fix it but nothing has worked. can you fix this on your end?
    I haven't been able to draft the new set without issue at all yet.

    all other play modes with…

    18 votes

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    8 comments  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →

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  10. Game crashes and closes after clicking Premier Draft

    1.  I finished my last Premier Draft game and the game crashed when I was about to retrieve my prize, now the Premier Draft continues to show "Resume", but if I click it, the game crashes again, and now I am unable to join Premier Draft events.
      
    2.   This happened on PC.
      
    3.   While clicking Premier Draft, the game crashes instead of allowing me to start a new one.
      
    4.   The game should give the reward for the finished draft and then allow you to begin a new one.
      
    5. No relevant screenshots/videos
      
    6.  No workaround, found.
      
    16 votes

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    8 comments  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →

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  11. Couldn't see picks during Draft

    In my draft, I couldn't pick a card because I couldn't see them. I was auto-chosen a card and I had no choice in the matter.

    697 votes

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    87 comments  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →

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  12. Card changed "identity" after picking it in a draft

    First picked "Darling of the Masses", it changed to a blue card (Can't remember the name) after I picked it. I assumed I misclicked. Once I built my deck, I wasn't able to submit it because of a "Network Error". Went back to the deck builder and the card was back. Re-building the deck I think there were a couple other cards that changed after I picked them. This really screws with the draft and I saw it happen on LSVs stream too.

    32 votes

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  13. Bone splinters bug

    Today, during my draft bone splinters was not working and I couldnt do anything. I lost two matches because of that bug. I want my gems back.

    11 votes

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  14. Limited Rebalanced MISSING from Direct Challenge options

    There is no way to use Alchemized cards (the ones with the A next to their name) in a 40-card direct challenge.

    Players can make "limited rebalanced" decks, but it seems there is absolutely no way to use those decks (like Wizards forgot). If you make a challenge with those decks, all the Alchemy cards revert to their paper versions. There is no "limited rebalanced" challenge option.

    Since the current draft set is an Alchemy set, please fix this so that we may play the set as intended.

    18 votes

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  15. Sealed Mix-up event

    3 wins awarding only 100 of 300 gold.

    25 votes

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    5 comments  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →

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