MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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  1. Can't Edit Draft/Sealed Decks

    I there is no button to edit my deck in my AFR quick draft.

    1,413 votes

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    813 comments  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →

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  2. Cards changing during drafts

    During my first SNC draft, I picked a Psychic Pickpocket P1P4. However, what showed up in my pool was a Brokers Veteran. I figured I had just misclicked.

    However, after completing the draft and building my deck, I encountered a server error and had to build my deck again. This time, the Psychic Pickpocket was in my pool, and the Brokers Veretan was not.

    Parsing my logs with 17Lands.com (attached), I see two separate draft pools. This was pretty bizarre, it may have affected my picks but I'm mostly concerned about the integrity of the draft format.

    384 votes

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    41 comments  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →

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  3. Unable to choose second pack: Jumpstart: Jump In!

    I played a few games of the jumpstart event, Jump In!. On my third deck choice, I was able to choose my first packet, but not my second.

    On the packet selection screen, it showed that I had chosen the "Warriors" packet as "Packet 1" and the "Rock and Roll" pack as "Packet 2" but still requested I choose a packet. I tried choosing again, and it showed "Packet 3" over "Elves", and again I selected the other packet, "Roiling", and it showed "Packet 4". No resolution would get me out of the screen and into games, so I exited.

    253 votes

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    112 comments  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →

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  4. Incorrect number of card styles rewarded for Yawning Portal

    I have played in a number of the Yawning Portal Events, and twice when losing I only recieved 1 card style, despite the rewards showing I should have recieved 2. Ultimatly I am missing 2 card styles.

    272 votes

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    243 comments  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →

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  5. Daily Wins Didn't Reset

    The daily wins didn't reset for the day. I previously had 7 completed Daily Wins and it gave me a new daily quest though it didn't reset the Daily Wins.

    314 votes

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    115 comments  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →

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  6. alchemy historic changes

    This change for historic is outrageous. Why should the historic card pool be nerfed for this fancy new separate standard mode?

    This change is just plain stupid and kills mtga for me.
    No new changes to the client for years, no introduction of existing table top modes. The client crashes at random times since 2 or 3 patches ago.

    It would be far better to clean up your mess before expanding onto it and dragging the only worthwhile thing for me down with it.

    I' am currently considering dropping mtga all together when alchemy goes live

    205 votes

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    3 comments  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →

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  7. Couldn't see picks during Draft

    In my draft, I couldn't pick a card because I couldn't see them. I was auto-chosen a card and I had no choice in the matter.

    622 votes

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    78 comments  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →

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  8. Sealed Mix-up event

    3 wins awarding only 100 of 300 gold.

    25 votes

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    5 comments  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →

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  9. Cannot succesfully edit sealed deck

    After entering a Midnight Hunt sealed event and saving the deck once, the deck can no longer be successfully edited. It simply continues to reflect the first saved iteration of the deck even after editing the deck and clicking 'Done'

    78 votes

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    32 comments  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →

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  10. Cannot Add Event Decks to Deck Collection

    I bought in for a thousand coins and just picked packs and added them to my decks. I resigned and then repeated the process two more times. Just trying to get some new cards. Anyways after the third one I went to my decks and realized it didn't add any of them. There aren't any cards missing technically. They were three different decks that I bought in the jump in option. I press add to decks and it never shows up.

    30 votes

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    5 comments  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →

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  11. App won’t open

    After April 28th update Network errors prevented me from staring my event. I closed the app and tried to open it again later after the issue had been fixed but my app won’t open. I get a black screen and then kicked back to my main screen. The issue is still ongoing even on the day after.

    13 votes

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    4 comments  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →

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  12. Alchemy Metagame Challenge Rewards

    Hi, at aprox 9 pm, I finished a run in the alchemy meta challenge. My score was 4-1, so I clicked in claim prize and I received 5 kamigawa neo dinasty packs instead of the kamigawa alchemy packs I as supposed to receive. In the image of the event you can clearly see that the prizes are alchemy packs and not standard ones.

    12 votes

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    7 comments  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →

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  13. Network Error Unable to join event

    Getting "Network Error Unable to join event. Please try again later." for every match I try to play. I have uninstalled once already and there is no change.

    13 votes

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    2 comments  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →

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  14. Draft stuck on "Waiting for other players to pass a draft pack..."

    Have been stuck on Pack 1 Pick 8 for 20 minutes, still on "Waiting on other players to pass the draft pack..."

    Presumably the draft is happening without me as the packs are moving their way around the group, but I haven't been able to pick a card for 20 minutes. I imagine soon it'll be done with the draft and I'll have a random collection of cards that were picked for me (and the 8 I did pick). Annoying as I was happy about how the draft was going so far...

    Could I at least please have my draft…

    43 votes

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    24 comments  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →

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  15. Draft Win Not Counted

    Playing in a Premier Draft event, I won a match and it didn't count the win. The Victory screen displayed and the event win counter was still at 1 instead of moving to 2 wins.

    Platform: Windows 10
    Attaching game log and screenshot.

    27 votes

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    14 comments  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →

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  16. Alchemy

    Can you not try and gouge historic players for every cent they have? It is completely possible to please people and make money you did it for twenty five years before secret lairs came out. Guess i will go play flesh and blood they seem to care about the players and it's more affordable.

    37 votes

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    0 comments  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →

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  17. SNC Draft - Card Disappears from pool

    First SNC Quick draft. P3P14 picked Raffine's Guidance. Card dissapeared from my pool when it came to deck building

    9 votes

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