MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Mac)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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  1. Game hangs while waiting for network timeout

    Playing quick M21 draft, and at the end of my second turn, the UI stopped responding. Rope appeared and I helplessly watched it count down. After ~5 minutes, game said "network connection lost" and I was awarded a loss.

    Needless to say, there was nothing wrong with my network connection; I was searching online for help with this problem even as the timeout was happening.

    I'd like a refund, please.

    6 votes
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    1 comment  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →
  2. 344 votes
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    141 comments  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →
  3. 98 votes
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    22 comments  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →
  4. Didn't get mastery reward

    I just completed lvl. 17 mastery and didn't received the reward.
    I missclicked outside of the "claim your reward" field, but I think it usually still gives me the reward. It didn't this time.
    Log attached if it's useful.

    92 votes
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    35 comments  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →
  5. 300 votes
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    88 comments  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →
  6. MTG Arena crashing on Mac

    First time playing on a Mac, the client crashes after every match I complete, then crashes on the next restart.

    85 votes
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    52 comments  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →
  7. Lost ranking in every non ranked play or bot match

    I lost ranking on un ranked games, either if i win or loose, even with the bot

    40 votes
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    8 comments  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →
  8. Second win in Jumpstart did not award a second rare or higher ICR

    I just won my second game with this particular deck in the Jumpstart event and did not receive a rare or better ICR. I received a handful of gold and two lower than rare ICRs. Thanks for any help.

    42 votes
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    14 comments  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →
  9. waiting for the server

    Stuck at "waiting for server" after paying to play the new cube draft. I would like my coins refunded and a fix so I can actually play in the draft again.

    38 votes
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    21 comments  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →
  10. No Full Art Lands in Quick Draft

    I entered a quick draft, and didn't get a full art as a reward. This is contrary to the september state of the game, that state that Zendikar drafts give full art lands.

    20 votes
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    4 comments  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →
  11. Limited rank dropped after winning a constructed match

    I was playing in a traditional constructed event (Historic), and after winning a match, my limited rank dropped. This has happened multiple times, and will likely prevent me from getting to mythic if it continues.

    21 votes
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    5 comments  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →
  12. jumpstart missing ICR

    I've played 2 jumpstart events and in the second one I didnt receive the ICR for the first win.

    After the event I check my collection and counting the rares/mythics I confirm that I miss 1 ICR.

    Recreation: First jumpstart event played and rewarded normally. After the 2nd victory I played, and won, the next game.
    Then I played the 2nd jumpstart event and with the first win it happens also that I level up the mastery pass. I received the rewards for the lvl up but not for the 1st jumpstart victory. Then I played another game and won…

    31 votes
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    8 comments  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →
  13. 17 votes
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    6 comments  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →
  14. Zendikar Quick draft didn't give a Zendikar full art as reward

    I did a Zendikar Quick drart and no full art land was given out. The announcement had said that all Zendikar drafts would give a full art Zendikar land.

    16 votes
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    2 comments  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →
  15. Did not receive reward for jumpstart event

    I did not receive my 2nd ICR after I won my 2nd game of Jumpstart

    27 votes
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    5 comments  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →
  16. game crash

    the game crash and impossible to join the battle after, the game crash systematicaly and i loose the game.... In a draft game

    34 votes
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    2 comments  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →
  17. Grasp of Darkness

    after casting Grasp of Darkness, MTGArena Client goes in error and it closes on its own.... I lost 2 sealed match.............

    26 votes
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    10 comments  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →
  18. Unlocking the last 5 NPE decks rewards the old decks.

    After completing the last of the color challenge, the client unlocked the 5 old decks. I still don't have access to the last 5 new post-rotation decks and I have no way to progress towards them.

    16 votes
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    1 comment  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →
  19. game crashing

    the game crash and impossible to join the battle after, the game crash systematicaly and i loose the game.... In a draft game

    32 votes
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    0 comments  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →
  20. Missing Jumpstart First Win ICR

    After playing my first game of Jumpstart and winning i got the reward for quest/leveling up, but no ICR, in fact my current Rares+ from Jumpstart are only the ones i got in the packs and the one from my second win.

    20 votes
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    6 comments  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →
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