MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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Interface did not load after joining game (Mobile)
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320 votes -
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Standard Shakeup Reward
I received an alternate card style for Terfari, Master of Time for winning a match in the Standard Shakeup Event. The event says that the reward will be a sleeve, pet, or avatar. I did not receive any of those items and would like to be rightfully compensated.
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103 votes -
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Infinate "Waiting for the Server" After a Draft Error Message
I did a Strixhaven draft that ended around 11:30 PDT on 4/15/21. After my last pick, I got an error message saying, "Drafts can't be completed at this time. Please try again later." I force closed Arena because I couldn't do anything while stuck in a draft, and now when I try to log back in, I get stuck in the "waiting for the server" screen. The noise for when the game loads plays, but it's stuck on that screen. I've restarted my computer and opened my account on several different devices.
47 votes -
Unable to sideboard or rejoin game
I tried to concede from game 1 from the Std Metagame Challenge, and when I tried to click settings I missed and closed the window, closing the client. When I reloaded the client, the game was still active and so I conceded the game as normal. However, I was unable to see my deck (only my sideboard), or confirm any deck configuration, instead seeing the screen as shown in my file. I couldn't rejoin the game after multiple attempts, and could only concede from the settings.
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352 votes -
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Didn't get mastery reward
I just completed lvl. 17 mastery and didn't received the reward.
I missclicked outside of the "claim your reward" field, but I think it usually still gives me the reward. It didn't this time.
Log attached if it's useful.106 votes -
didn't get full art land with quick draft
didn't get full art land with quick draft
102 votes -
Waiting for a new Deck quest stuck at 00:00:00
I have earned the 1st deck... now the quest stuck... its impossible to progress like this
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314 votes -
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Daily Quest
As I was completing my daily quest, they have all vanished. I know I haven't completed the daily or weekly wins yet but now I'm not progressing on either. I closed the app and restarted but nothing came back. I dont think it would be appropriate to delete the game and reinstall because the problem more then likely isn't on my side.
26 votes -
Turbo Draft
I'm playing Magic Arena on Android. I paid the required amount to enter the draft, but after I do so I keep getting an error message if I try to begin the draft. It gives me a connection error, but I can do anything/everything else besides begin the draft so I don't believe my internet connection is the issue.
19 votes -
Daily quests disappeared
Daily quests have disappeared and despite wins, golds and XP progresses do not increase
21 votes -
MTG Arena crashing on Mac
First time playing on a Mac, the client crashes after every match I complete, then crashes on the next restart.
96 votes -
Daily missions have disappeared
Hello. Today I don't have access to the daily missions. So I didn't get the daily winnings.
19 votes -
Lost ranking in every non ranked play or bot match
I lost ranking on un ranked games, either if i win or loose, even with the bot
53 votes -
Quests disappeared
I'm playing with my smartphone (Android). After a game, my questa (all of them) just disappeared, therefore I'm not getting amy bonus (coins or EXP.) I tried to exit and open again buy didn't work
12 votes -
bug pb Strixhaven update, lost rewards and experience
lots experiences point and rewards after win match.
I can't no longer gain experiences or reward on ladder.
The daily quests disappeared too.13 votes -
Mastery/quest icons disappeared and I can't claim event reward for an hour or so.
My mastery and daily/weekly quest icons have completely disappeared and for an hour or so I'm unable to claim my draft reward, it just tells me to try again later. I must have restarted MTG Arena like 20 times, no effect.
8 votes -
After one game of traditional draft, the client say I only have one game remaining.
I paid for a traditional draft. Drafted. Played game 1. The client now says I have one game remaining. Where do I go to have this issue corrected or get a refund?
59 votes -
Quests Bug
When I finish my quest, the oders quests and mastery bar just desapear.
Each victory I win after this I won't getting the XP, gold and mastery progress.
I need urgent help!!!9 votes -
8 votes
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Historic Pauper!
An Open Letter to WOTC and the MTG Arena team
Hello!
I just wanted to write in on behalf of myself and the Historic Pauper community (I'm a moderator in a Historic Pauper Discord server and have been staff/the organizer for approximately half of the Historic Pauper events on MTG Melee) to say that we loved the FNM event. Many of us have played hundreds of games in official MTG Arena events while also playing hundreds (if not thousands) more in player run events or casual matches.
We are all looking forward to the next Historic Pauper event!
Cheers,
PlatypusJedi…
7 votes
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