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MTG Arena Bugs & Product Suggestions

← Customer Feedback for Wizards of the Coast



This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Steam, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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Bug/Product Suggestion Details

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2197 results found

  1. Quick Draft Quest No Progression

    I decided to spend some of my gold to do the Quick Draft Quest (the blue one) and started a WOE Quick Draft event. After playing 3 matches I went to check on my quest progression, since I didn't get the reward prompt, only to find out that it's still at 0/3. Immensely disappointed as I won't have enough gold this month to do another draft and get the Halloween pet, so I'd have to wait a whole other month to attempt to do this quest again.

    94 votes

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    56 comments  ·  Events  ·  Admin →
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  2. Midweek Magic Card Reward Display Bug

    After winning the event: Midweek Magic: Phantom Sealed Faceoff - Midnight Hunt for the first time I should receive a card. The reward however is not displayed and it takes multiple clicks on the "Claim" button to proceed. I can't even confirm whether I have gotten a reward at all.

    83 votes

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    42 comments  ·  Events  ·  Admin →
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  3. Quest not progressing

    My daily quests have simply stopped progressing when I was almost done with them. Please Wizards, I would really like this extra gold since it's the last day before the new set.

    275 votes

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    100 comments  ·  Events  ·  Admin →
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  4. Starter Deck Duel

    Despite winning 3 games in Starter Deck Duel mode with the Black and White deck it did not show up in my Starter Decks.

    286 votes

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    100 comments  ·  Events  ·  Admin →
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  5. Cards changing during drafts

    During my first SNC draft, I picked a Psychic Pickpocket P1P4. However, what showed up in my pool was a Brokers Veteran. I figured I had just misclicked.

    However, after completing the draft and building my deck, I encountered a server error and had to build my deck again. This time, the Psychic Pickpocket was in my pool, and the Brokers Veretan was not.

    Parsing my logs with 17Lands.com (attached), I see two separate draft pools. This was pretty bizarre, it may have affected my picks but I'm mostly concerned about the integrity of the draft format.

    1,852 votes

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    147 comments  ·  Events  ·  Admin →
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  6. Premier Draft Gone

    Bought into a WoE Premier Draft, played and won a single match, was kicked out immediately afterwards and now Premier draft has disappeared from my options along with the deck. Logging out and in doesn't fix this.
    Premier draft was not set to rotate out nor was there a countdown timer on the event ending.

    29 votes

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    11 comments  ·  Events  ·  Admin →
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  7. Midweek magic

    Midweek magic on Arena is a great idea but could be improved. For example, almost every month there's an event that repeats something that is regularly available such as Standard or Alchemy. These should be replaced with Pauper and Artisan, which are a ton of fun and a great entry point for new players. Also, too much Momir!

    50 votes

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    4 comments  ·  Events  ·  Admin →
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  8. win registered as loss

    In a premier draft of WOE my opponent conceded but Arena registered it as my third loss of the draft

    31 votes

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    6 comments  ·  Events  ·  Admin →
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  9. Bug in Direct Challenge mode

    Unable to play in Direct Challenge Mode tonight with my wife. Other formats (such as Midweek Magic) worked fine, but DC mode just timed out with "network error" bug

    16 votes

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    2 comments  ·  Events  ·  Admin →
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  10. HATE that midweek magic Alchemy Ladder event affects ranking

    I'm not sure if this was by design or not, but in any case my rank shouldn't be punished for being forced to use a deck I did not create. Midweek Magic should be ENCOURAGING me to try new formats, and the rank change punishment does the exact opposite.

    12 votes

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    7 comments  ·  Events  ·  Admin →
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  11. win counted as loss

    Ixalan bo1 draft, opponent conceded and now my draft page says claim (I was 2-2 before, now it says 2-3). Platform is PC. How do I get reimbursed for this?

    10 votes

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    6 comments  ·  Events  ·  Admin →
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  12. starter deck event

    latest starter deck event on 4/18 with the new decks does not provide deck to my decks after winning

    26 votes

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    2 comments  ·  Events  ·  Admin →
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  13. Arena Premier Draft missing

    WOE Premier draft was in progress when draft issues appeared. After Wizards posted that the issue has been resolved and drafts are now available, I looked and no longer have any premier draft, either new or resumable.

    14 votes

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    4 comments  ·  Events  ·  Admin →
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  14. Extra loss during Draft

    Went 1-2 in a MOM premier draft, but got an extra loss after game 2 I think. After playing my third game the draft ended at 1-3. 17 lands screenshot is attached.

    27 votes

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    5 comments  ·  Events  ·  Admin →
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  15. Alchemy is Only Format Available

    In my play options I only have the ability to see alchemy mode. I do not even have the option to unlock all game modes from account menu.

    I can not see standard play, only alchemy. Not really sure what is causing it, I completed the new player experience. I also tried to unlock all modes from the account page in case I forgot anything but there is no option to do that on my account.

    7 votes

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    3 comments  ·  Events  ·  Admin →
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  16. wilds of eldraine

    While in a premier draft of WoE, several picks have cleared as selected cards but did not appear in my deck list. After pack 1, I only had 12 cards. specifically lost a copy of candy grapple and the witch's vanity. These cards did appear in my pool after the draft completed, but were missing from the list during the draft.

    12 votes

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    5 comments  ·  Events  ·  Admin →
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  17. Can't Edit Draft/Sealed Decks

    I there is no button to edit my deck in my AFR quick draft.

    1,429 votes

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    813 comments  ·  Events  ·  Admin →
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  18. Not receiving any mail including anniversary mail

    Not receiving ANY mail since the the wild card gift.

    10 votes

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    3 comments  ·  Events  ·  Admin →
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  19. Missing rewards for Midweek Magic Alchemy Ladder Event

    Hello,
    I played the event and won two games, but the reward sceen stayed blank, no cards (and no gems?) were rewarded. I had to click few times on continue in order to continue.
    Also in the collection view, there were no new rare cards marked as newly added. (Not sure about gems)

    6 votes

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    4 comments  ·  Events  ·  Admin →
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  20. no anniversary gifts from the 25 th till the 27th included

    no anniversary gifts from the 25 th till the 27th included

    8 votes

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    4 comments  ·  Events  ·  Admin →
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MTG Arena Bugs & Product Suggestions

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Feedback and Knowledge Base

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MTG: Arena Customer Support
  1. Install and Update Issues
  2. Stuck at Checking for Updates?
  3. Performance Issues, Lag, and Freezes
  4. Recurring Game Crashes
  5. Display Issues