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MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Steam, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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788 results found

  1. Draft loss bug

    Twice I have experienced a bug where I was given a loss during a draft when I should not have. First during a premier draft I lost a match and it gave me two losses instead of just one. Second during a quick draft I was given a loss after winning a match. Very frustrating as it cut both those drafts short for me which is a loss of valuable resources as a player

    202 votes
    3 comments  ·  Events  ·  Admin →
    How important is this to you?
  2. cant play triomes in chromatic cube

    The triomes in the cube have a different art style so I can't put them in my deck despite this event should be phantom. I don't own the triomes and I don't want to pay 600 gems to get an art upgrade for a phantom event ????

    58 votes
    3 comments  ·  Events  ·  Admin →
    How important is this to you?
  3. alchemy event

    Wrong pack reward in alchemy bo1 event

    16 votes
    5 comments  ·  Events  ·  Admin →
    How important is this to you?
  4. 251 votes
    62 comments  ·  Events  ·  Admin →
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  5. 32 votes
    0 comments  ·  Events  ·  Admin →
    How important is this to you?
  6. Mastery xp not adding

    Mastery xp from weekly xp quest is not adding to my mastery pass total.
    Also getting into contact with support seems impossible to get a direct fix.

    29 votes
    1 comment  ·  Events  ·  Admin →
    How important is this to you?
  7. Duskmourne Alchemy Event Bug at 11/06

    Since 11/05/2024 the alchemy event (Bo1) is giving OTJ Alchemy packs as reward instead of Duskmourne ones.
    For me, are already 3 events that I recieve the wrong rewards.

    13 votes
    5 comments  ·  Events  ·  Admin →
    How important is this to you?
  8. Win recorded as loss

    I was playing OTJ draft with two losses and 0 wins. I won my next match but the app recorded both 1 loss and 1 win. Since that totaled 3 losses, I’m not able to continue.

    53 votes
    4 comments  ·  Events  ·  Admin →
    How important is this to you?
  9. mastery pass problem

    Hello,

    I have a problem with the mastery pass. My account levels up but the pass benefits are not released. I've already lost some benefits like the pet skin and also +400 gems.

    This error has been happening for about 4 days. Which made me lose several benefits.

    I'm waiting

    15 votes
    0 comments  ·  Events  ·  Admin →
    How important is this to you?
  10. Season pass reward not being rewarded.

    I have not recieved the mastery pass levels 17,18 and 19 already. Still got 9 orbs and should have 10 because I dind't spend any of them. I leave the log just in case, and some screenshoots from the orb store, to see that none of them are bought.

    15 votes
    0 comments  ·  Events  ·  Admin →
    How important is this to you?
  11. No reward from my mastery pass

    Today, I didn't received my rewards for the 4 last levels of my mastery pass (37th to 40th)

    15 votes
    0 comments  ·  Events  ·  Admin →
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  12. 99 votes
    42 comments  ·  Events  ·  Admin →
    How important is this to you?
  13. Quick Draft Quest No Progression

    I decided to spend some of my gold to do the Quick Draft Quest (the blue one) and started a WOE Quick Draft event. After playing 3 matches I went to check on my quest progression, since I didn't get the reward prompt, only to find out that it's still at 0/3. Immensely disappointed as I won't have enough gold this month to do another draft and get the Halloween pet, so I'd have to wait a whole other month to attempt to do this quest again.

    105 votes
    57 comments  ·  Events  ·  Admin →
    How important is this to you?
  14. 10 votes
    1 comment  ·  Events  ·  Admin →
    How important is this to you?
  15. Not recibe experience

    I am not receibing experience fron quest and daily wins since yesterday

    16 votes
    2 comments  ·  Events  ·  Admin →
    How important is this to you?
  16. Can't sideboard in standard metagame challenge

    I was 4-0 in the metagame challenge, and would easily won my last match, but I lost because there is a bug that don't allow me to sideboard. I was with a RW tokens needing to put my hasters to win a game against a mill deck, and I couldn't get out my sunfalls. really, I lost at least 4 hours playing this tournament to lose like that.

    14 votes
    0 comments  ·  Events  ·  Admin →
    How important is this to you?
  17. 286 votes
    101 comments  ·  Events  ·  Admin →
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  18. 326 votes
    107 comments  ·  Events  ·  Admin →
    How important is this to you?
  19. 18 votes
    2 comments  ·  Events  ·  Admin →
    How important is this to you?
  20. crash with "artifact remix Draft"

    the system crashes every time i try to start the draft.

    11 votes
    2 comments  ·  Events  ·  Admin →
    How important is this to you?
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