MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Mac)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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  1. 4,192 votes
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    3986 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
  2. shuffler

    Fixing the shuffler should be a priority.

    Is like the shuffler is set in correlation to the deck you've built!!

    It feels so fake plus it sets the bar only for certain decks to work:

    I wanna build my janky decks but can't because of this!

    I don't feel rewarded as a player that creates some funky combos if shuffler is set this way!

    Instead of creating broken cards/ synergies and then ban it... Wasting everybody's time you should fix the shuffler FIRST!

    That should be the - BASIS - for a full, working and rewarding game.

    986 votes
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    1059 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
  3. Lost draft because of game connection issue

    Hi,

    I lost 2 game in draft because the server connection has been lost.
    I want to know if I can get some of my jem back.

    1,718 votes
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    726 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
  4. 783 votes
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    313 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
  5. MTG Arena does not start after recent update (12-March-2020)

    MTG Arena does not start after recent update (12-March-2020)

    MTG Arena does not start after recent update. Mouse cursor changes its shape, but screen remains dark. Logs mention:
    [1] Plugins: Failed to load 'C:/Program Files (x86)/Wizards of the Coast/MTGA/MTGA_Data/Plugins/AkSoundEngine.dll' with error 'Не найден указанный модуль.'
    (dll is in place)
    And after that infinite number of:
    [1] DllNotFoundException: AkSoundEngine
    AkEventCallbackInfo..ctor (System.IntPtr cPtr, System.Boolean cMemoryOwn) (at <d77b653bb4c44dc0851d18e65c73cb78>:0)
    AkCallbackManager..cctor () (at <d77b653bb4c44dc0851d18e65c73cb78>:0)
    Rethrow as TypeInitializationException: The type initializer for 'AkCallbackManager' threw an exception.
    AkSoundEngineController.LateUpdate () (at <d77b653bb4c44dc0851d18e65c73cb78>:0)
    AkInitializer.LateUpdate () (at <d77b653bb4c44dc0851d18e65c73cb78>:0)
    [2] DllNotFoundException: AkSoundEngine

    Cut log attached.

    1,787 votes
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    934 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
  6. 469 votes
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    194 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
  7. Game Performance

    Several performance issues.
    1. Takes about 5 minutes to launch
    2. First match, no matter the mode, results in freezing at the VS screen or initial hand causing my turn to timeout and creating a match loss. This has occurred in past paid events with no refund issued.
    3. First match that actually launches and allows me to play, is very choppy and laggy.
    4. During several matches, game freezes and window pop ups with MTG arean logo and exclamation point present, causing the application to shutdown and relaunch.
    5. Upon exiting the game, confirmation screen is frozen and takes…

    147 votes
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    81 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
  8. 72 votes
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    17 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
  9. Stuck at waiting for server

    Whenever I try to login using my account, the launcher will go through preparing assets then it will give me an orange spinning ring that says waiting for server.

    My Husband also has MTGA so I had him see if his game works, it does. his works fine on his computer. Except if i try to login on his computer it prepares assets then gets stuck at waiting for server again.

    I spent 3 days going back and forth with tech support, changing settings, uninstalling, reinstalling, using different internet connections. They checked to make sure I don't have any bans…

    164 votes
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    87 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
  10. An asset error occured during your last play session. Validating asset files to ensure stability, this may take a while.

    UPDATE 25/09/2020 : 'An asset error occured during your last play session. Validating asset files to ensure stability, this may take a while.' Followed by a very long verification of assets.

    Issue still happening every day when I first launch the game, even after updating video card drivers, I still have the same problem.
    Started happening 2 updates ago, I thought your last update would fix it but no. I took my first screenshot of the error September 19 2020.
    I managed to reproduce the error.
    Please note, if I launch the game, wait for the assets to verify then…

    66 votes
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    11 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
  11. Bot AI frozen

    The Bot AI is stuck during attacking phase. Keeps going 'Hmmm', 'Hmmm' but does not make a move even after 15 mins. No countdown timer is started despite the bot taking so long to move.

    87 votes
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    42 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
  12. Game crashing

    the game crash and impossible to join the battle after, the game crash systematicaly and i loose the game.... In a draft game

    111 votes
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    21 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
  13. Unity Crash Error

    FIX YOUR YOU !!! IT CONSTANTLY CRASHES AND YOU HAVEN'T FIXED A THING!!!! IVE SPENT $100S OF DOLLARS ON YOUR PIECE OF GAME ARENA AND YOU DONT HAVE THE DECENCY TO FIX IT!!! STOP IGNORING THE ISSUE YOU *******

    147 votes
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    44 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
  14. Draft logs broken

    In the past, the process of drafting has produced text in output_log.txt that draft assistants and trackers use to provide users information about current and past drafts. The draft assistant I'm working on was not providing me any information during any of the Ikoria Traditional Drafts I played yesterday, and examining the log file during the draft revealed that it was because none of the normal output was being produced, even in a modified form.

    I'm not sure whether this is an isolated bug or something that's an issue globally. Given that I haven't seen any chatter about draft assistants…

    164 votes
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    26 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
  15. Scute Swarm Gamebreaking Abuse

    I see no one posted this, but its a bug people are abusing hard even in Play Queue, the combo of making 700 "Scute Swarm" tokens making the opponent timeout or even lag out of the game, instead of the caster being the one timing out, giving free wins by breaking the game, luckily i had ''Peer Into the Abyss + Underworld Dreams'' and a high end PC that left me with 3-5 seconds before timing out and ended up winning even when opponent was spamming emotes thinking he timed me out while game was also lagging hard, this needs…

    45 votes
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    12 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
  16. Lotus Cobra Trigger Soft Lock

    I've had two games where my opponent concedes while I have Lotus Cobra triggers on the stack and the game soft locks. I can interact with the background and highlight cards, but it does not proceed to the victory screen.

    35 votes
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    22 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
  17. Losing rank after victory in single Play mode

    Greetings Wizards, after the recent Zendikar release, I've had instances where I lost a rank upon victory and in single "Play" mode no less. I've lost 2 ranks this way which really wipes my urge to play again. I was aiming for a Gold rank before the end of the season but unless this bug is fixed I don't feel like playing MTGA at all. Please help fix this bug and recover my lost ranks. I'd appreciate it. Thanks.

    38 votes
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    14 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
  18. I keep losing rank in unranked play. Whenever i win or lose

    After the last update I keep losing rank in unranked play. Whenever i win or lose

    37 votes
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    13 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
  19. Shivan Fire resolved but didn't do anything

    I cast a kicked Shivan Fire to deal 4 damage to a 4/4 Baloth Gorger in a Premier Dominaria Draft game. Shivan Fire resolved and went to the graveyard but nothing happened to the Baloth Gorger. I don't think there was even an animation.

    36 votes
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    23 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
  20. Nissa, Who Shakes the World and Mutate

    Mutate is not working with Nissa's animated lands. I put the mutate creature on top of the land, but they are still only 3/3 power toughness. Also I was unable to tap the creature for mana as I should be able to tap the creature land that I mutated onto.
    https://gyazo.com/633fd8066fdbca33e3be727a35f79781

    99 votes
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    37 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
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