MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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  1. shuffler

    Your hand smoothing algorithm is probably one of the worst things to be done to MTG. As it is it from first hand experience it is hurting your business as I know many long time players that have walked away from MTG because of it. I do understand you put it in to draw in new players but when you have players that have spent hundreds of thousands f dollars over the years leaving because of it , it really isn't helping. As a suggestion don't force the veteran players to use it if it is supposed to be a…

    2,616 votes

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    2331 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
  2. Earn a new deck stuck at 0:00:00

    The earn a new deck quest feature is stuck at 0:00:00 left on the timer with no way to earn a new deck
    Playing on PC

    1,699 votes

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    673 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
  3. Reaching Mythic rank sets ranks to Beginner

    Steps to reproduce:
    -> Reach Mythic (was in Limited for me)

    Platform: PC

    Actual results I'm experiencing: my Limited and Constructed rank both show as Beginner Tier 0, both in and out of game. When I win a game, I get no update to my rank afterwards - only a "Victory" screen.

    Expected results: profile and in-game should display Mythic tier and rank; end of game screen should update numerical rank.

    Obviously this is really bad :D

    664 votes

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    346 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
  4. Broken Logs in 2021.8.0.3855

    Since 2021.8.0.3855 update many things 3rd party devs rely on in log is gone.

    The most painful endpoints we currently miss are:

    *PlayerInventory.GetPlayerInventory
    *PlayerInventory.GetPlayerCardsV3
    *PlayerInventory.CrackBoostersV3
    *Inventory.Updated
    *Draft related endpoints

    We understand that seemingly your backend undergone refactoring and there's no more remote procedure PlayerInventory, but there's definitely it's analogue, and please make it write data to the log.

    To summarize, we need following data from log:
    * Player's collection
    * Player's actions in Draft
    * Player's inventory updates
    * Players decks WITH DECK STRUCTURE (not like now, only names and some diagnostic data).

    565 votes

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    45 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
  5. Black screen on match start

    While in the menu everything is ok but when match start the screen become black but the sound still ok (if i move the cursor i can ear the sound of card mulligan).
    The only whay to not concede is to set the resolution on the lowest, but usually cause visual bug on the board or/and artwork on the card disappear.
    Please fix this issue, i'm loving this game

    4,592 votes

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    4078 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
  6. No Decks to Choose in Color Challenge

    On the color challenge I was midway through a fight with green and my game crashed. Now it tells me to pick a deck and when I do no decks pop up. It's not auto loading the deck either and I can't play until I can finish green. It's stopping me from ever getting to ranked play.

    256 votes

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    107 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
  7. Glittering Frost Crashes the game

    While tryin to generate mana out of a land enchanted with Glittering Frost, the options for mana are only presented as "W//W", and the game inmediatly crashes, not letting you take any other actions. I'd like a refund for the event. I'll attach the pertinent log

    809 votes

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    589 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
  8. Lost draft because of game connection issue

    like in tittle, I lost draft game because connection issue and I'm can not re-enter the match...

    2,020 votes

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    873 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
  9. Ecological Appreciation

    Ecological Appreciation potential bug - I was playing in a Strixhaven Sealed event, and tried to cast Ecological Appreciation for X = 4. I selected the 4 cards, and waited for my opponent to make their choice, but when the card resolved, nothing was added to the board. I had no creatures, my opponent had an elemental token, and Efreet Flamepainter, and maybe one other creature, but nothing with text that should have prevented Ecological Appreciation from working.

    266 votes

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    193 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
  10. BUG: Can't select brawl decks in direct challenge

    Steps to reproduce the bug:
    1. Challenge a friend with a direct challenge
    2. Select brawl as the deck type
    3. See that you can't select any brawl decks in the challenge

    Platform: PC

    Results: I challenged a friend to a brawl match, but we can't select brawl decks in the challenge. They are shown as invalid decks. Only standard-legal decks are shown. Screenshot attached.

    Expectations: I would expect it to be possible to select brawl decks in a brawl challenge, just like before.

    141 votes

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    33 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
  11. Color Challenge incompletable

    When trying to start the last battle of the color challenges, I see "Waiting for The Server..." indefinitely. This is the case for all 5 of the color challenges, and only for the final step. I'm playing on Windows 10, and can find no workaround. I can't seem to progress through the rest of the game before completing these challenges so it seems like a pretty major issue.

    211 votes

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    85 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
  12. 231 votes

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    78 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
  13. Game win registered as loss

    I was playing a game in Theros quick draft and won (my opponent conceded at 8 life). When I returned to the home screen the win was registered as a loss and I was unable to continue my run. I am playing on Mac and have experienced connection issues since the update. Also, I was unable to play cards by clicking and dragging and was only able to play them by double clicking. The actual result I experienced was a game loss. The expected result is a win.

    445 votes

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    41 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
  14. "Maximum hand size is 0" / cards not drawn / no library / negative life totals

    • Now I am shown a message saying 'Your maximum hand size is 0, you will be forced to discard three cards at the end of this turn.' Luckily I was not forced to discard, but I was already getting tilted at this point. Also this leads onto...

    • The game didn't draw me any cards on my draw step. So on turn 2 as you can see in the screenshot, I only had 7 cards including the permanents on the board. On turn 3, I also didn't draw a card.