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MTG Arena Bugs & Product Suggestions

← Customer Feedback for Wizards of the Coast



This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Steam, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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Bug/Product Suggestion Details

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604 results found

  1. Mastery Pass Rewards Not Received

    I have not received rewards for the mastery pass today. I am sure that I did not receive the non-DSK packs, but may have missed other rewards that I am unaware of due to realizing this bug after leveling multiple times today.

    782 votes
    424 comments  ·  Store  ·  Admin →
    How important is this to you?

  2. Mastery Pass Rewards Not Received

    I have not received rewards for the mastery pass

    93 votes
    3 comments  ·  Store  ·  Admin →
    How important is this to you?

  3. No Daily Deals displayed

    For me there are no daily deals displayed in the store. I was already wondering about there being none. However, as this is the second day I have now checked reddit to see if there is any discussion on the topic. Turns out: there are daily deals, they are just not displayed for me in my store.

    37 votes
    5 comments  ·  Store  ·  Admin →
    How important is this to you?

  4. Kiora, Behemoth Beckoner's art was removed from E: BLC during today's patch

    Kiora, Behemoth Beckoner's art was removed from E: BLC during today's patch 8/20/2024. As a huge fan of Mono G I was wondering if this was intentional or just a bug? Attached is the missing art from E: BLC that was there from the prior patch, Kiora search from today's patch, and E: BLC search from today's patch.

    32 votes
    3 comments  ·  Store  ·  Admin →
    How important is this to you?

  5. No rare card when opening Foundations packs.

    I don't have anywhere near a complete collection of rare foundations cards but am receiving gems instead of a rare card every time i purchase a pack.

    10 votes
    8 comments  ·  Store  ·  Admin →
    How important is this to you?

  6. Bug Mastery pass

    I'm not receiving the rewards from the Premium Mastery Pass

    19 votes
    0 comments  ·  Store  ·  Admin →
    How important is this to you?

  7. Bugged Mastery Pass (Reward NOT received)

    Reached level 20 on Duskmourn Mastery pass and didn't receive the corresponding reward (2000 gold). I have previously 2650 gold from daily quests and should be at 4650 gold after complete level 20

    15 votes
    4 comments  ·  Store  ·  Admin →
    How important is this to you?

  8. Im not getting the Mastery Pass Rewards

    I have the Mastery Pass yet I am not recieving rewards from it. From level 30 to 40. Please help

    18 votes
    1 comment  ·  Store  ·  Admin →
    How important is this to you?

  9. I didn't receive the level 37 "gems" of the Mastery Pass.

    I didn't receive the level 37 "gems" of the Mastery Pass. Before purchasing the pass I had 1,950 gems, I bought 1,600 and added 3,550, after the purchase I got 150 plus the prize of level 27 I added the total of 550 gems, but when advancing to the current level 37, I did not receive the 400 gems of level 36.

    So it should have a total of 950 gems and not 550.

    I am waiting to be reimbursed.

    18 votes
    0 comments  ·  Store  ·  Admin →
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  10. Maestry pass reward no added

    Maestry pass reward no added in my account lvl33 2000gold

    17 votes
    1 comment  ·  Store  ·  Admin →
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  11. Mastery Pass Reward bugged

    just reached level 37 on the Mastery pass and did not receive the 400 Gems the 2125 gems i have are from a store purchase and i played a few drafts, i should be at 2525 gems after hitting level 37

    16 votes
    0 comments  ·  Store  ·  Admin →
    How important is this to you?

  12. Did not get my Mastery Season Paywall rewards from level 34 onwards

    Did not get my Mastery Season Paywall rewards from level 34 onwards.

    I spent the 3400 gems to unlock it.

    Up to level 34 i received every Reward from the Duskmorun: House of Horror Mastery. Up until then everything was fine. I noticed, that I don't received the 2 Mythic Card-Rewards by reaching lvl 34. Today i noticed, that my gemcount didn't changes as i reached lvl 37, so i checked the cardstyles i from lvl 36 and 38. I didn't got them either. Today i got 4 levels (Daily and weekly 15) and i only got the 2 Boosters…

    16 votes
    0 comments  ·  Store  ·  Admin →
    How important is this to you?

  13. Store/Packs

    After update, I can't go to get new packs. When I click on the packs tab the MTGA application stops responding. I'm playing through steam.

    18 votes
    2 comments  ·  Store  ·  Admin →
    How important is this to you?

  14. 2000 gold not received Duskmourn

    Just completed the tier of the battlepass that gives 2k gold and I'm still sitting on 1600 from my quests. Relogged, restarted, revalidated files, still no reward. Android arena app

    14 votes
    0 comments  ·  Store  ·  Admin →
    How important is this to you?

  15. mastery missing reward

    I completed 2 levels on the mastery and was not awarded the rewards (once 400 hundred gems and another 2000 gold). What is to be done ? I purchased the mastery and now the awards don't come ...

    10 votes
    2 comments  ·  Store  ·  Admin →
    How important is this to you?

  16. Cannot Purchase Through Store on Mac

    Any time I try to purchase anything through the store I get a spinning wheel and a message saying "waiting for server" that never brings me to the payment screen. Have been trying off and on since August and have not been able to purchase anything. Using the Mac version.

    11 votes
    2 comments  ·  Store  ·  Admin →
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  17. Duskmourn: House of Horror Mastery Emporium

    Hello. I've got a problem with the mastery emporium i currently have 15 mastery orbs but the master emporium coming up with no items available. This started after i was awarded the item that i hadn't received from the pass yet. Just contacting as concerned i wont be able to get all items from the emporium before it goes in 6 days time.

    8 votes
    2 comments  ·  Store  ·  Admin →
    How important is this to you?

  18. Mastery Reward

    Full Mastery Pass Rewards were not given after achieving required XP.

    I received the free pass reward, but not the paid mastery pack at Lvl 45.

    And yes i payed for the full mastery, please help.

    11 votes
    0 comments  ·  Store  ·  Admin →
    How important is this to you?

  19. Battlepass mastery rewards are not being received after level ups

    I haven't received any rewards from the battle pass since I purchased it at level 19. I hit level 24 and didn't get any orbs or my cosmetic reward. I didn't get my last 3 packs either.

    8 votes
    3 comments  ·  Store  ·  Admin →
    How important is this to you?

  20. Not receiving paid mastery rewards

    I purchased the mastery pass, and have not been receiving the rewards from the premium mastery pass, it shows them marked off, but I haven't received them.

    11 votes
    0 comments  ·  Store  ·  Admin →
    How important is this to you?
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MTG Arena Bugs & Product Suggestions

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Feedback and Knowledge Base

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MTG: Arena Customer Support
  1. Install and Update Issues
  2. Stuck at Checking for Updates?
  3. Performance Issues, Lag, and Freezes
  4. Recurring Game Crashes
  5. Display Issues