MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Mac)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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  1. Nahiri sleeve missing

    I prepurchased the Zendikar bundle before Sept 17 and received the Jace and Nahiri sleeves. After the patch and after modifying my decks, I noticed I don't have my Nahiri sleeve anymore.

    Please help!

    I do see two "default" sleeves - One next to the Jace sleeve. Is this supposed to be the Nahiri one and is it glitched?

    22 votes
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    13 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  2. renewal

    I received multiple cards that have rotated out of standard for renewal today.

    22 votes
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    1 comment  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  3. gem store

    I cant buy gems because the screen with the payment options only appears as a white rectangle, stays stuck there and i have no option of payments avaialble

    10 votes
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    11 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  4. M21 Mastery Magmutt Pet (lvl20) Reward Not Showing Up

    M21 Mastery lvl 20 reward (Magmutt Pet) is not showing in my account. It seems like this is a recurring problem every expansion. Any idea when you guys will figure it out?

    17 votes
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    15 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  5. Renewal

    Opened the MTGArena Client today and got a bunch of Eldraine cards for Renewal (Sept 17,2020)

    16 votes
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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  6. opening packs

    Just tried to open 10 packs at a time for the new set (Zendikar Rising) and got an error message that packs couldnt be opened at this time, which then took me to the home screen. When I went back to check on my packs, I was short 10, but without the associated wild cards added to my library.

    Just spent 10,000 gold for nothing...

    8 votes
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    6 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  7. Return to Ravnica Basic Lands Bundle

    Return to Ravnica Basic Lands Bundle

    Return to Ravnica was my first ever set, so when I saw these lands I quickly purchased them. However, when I did I did not gain access to the forest that said it came with the bundle. Right after I purchased them I went to put them into my Yasharn deck. The plains were there but no forests. I really hope this gets fixed soon because I will be sad to play without this great John Avon artwork land.

    8 votes
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    5 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  8. Lost booster pack.

    I bought a Zendikar booster pack. I tried to open it and the game said "Unable to open booster pack", then it went to contacting server, and when the main screen loaded up maybe half a minute later, the pack is gone.

    8 votes
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    3 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  9. Blank Store Payment Screen

    Any attempt to make a purchase in the store results in a blank white payment screen

    6 votes
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    4 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  10. Return to Ravnica bundle land

    Hello,

    I pourchas the land pack of Return to Ravnica and I didn't get the forest.

    This bug is not reproduced on the one of Rise of the Eldrazi bundle land.

    7 votes
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    3 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  11. I cannot make purchases. There is a white blank window that pops up.

    I have been trying to purchase the bundle with 3400 gems and the City of Brass sleeves. I get a blank white screen when I hit purchase and can go no further.

    4 votes
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    4 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  12. Did not receive mastery level 25 pet at level up.

    I should have received Guul Draz elemental at level 25 mastery and I did not receive it. I played the event and lost my third round and I closed the game. When i reopened moments later MTG:Arena said asset error. I still have no idea what happened.

    4 votes
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    3 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  13. Game kept crashing I lost packs to open

    Lost packs. Game kept crashing while opening some of them. Site said unable to open packs and to return later, I did so and the unopened packs were lost, no cards or wild cards awarded.

    2 votes
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    5 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  14. Could not open packs error eating over 10 packs of Zendikar

    Could not open packs error eating 20 packs of Zendikar, is this how i create a ticket? pretty bummed i missed out on so many packs because of an error. I got the error trying to open 10 at a time

    4 votes
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    3 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  15. Missing boosters zendikar rising

    Hi,
    I was opening up 10x Zendikar boosters I recently got from the store (I had gotten 50). Then it said failed to open boosters. However when I checked again I had lost 10 boosters (40 left) and I did not receive any cards.

    5 votes
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    2 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  16. "PlayZendikar"

    I claimed PlayZendikar and received nothing during the launch bug. Will I be able to redeem it again or have I lost my chance?

    5 votes
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    2 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  17. craft

    Crafted 2 cards Primal might and one of the new garruk cards. hit the craft button to craft both cards. noticed I lost my rare craft wild cards but my deck wouldn't finish. then I noticed my cards never crafted..

    10 votes
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    2 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  18. Style in a card has not applied.

    I have bought the Brushfire Elemental style card from your store today. But it is the same style that the normal one. No 3d improvement. Here is the img:

    5 votes
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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  19. Store error with the "one time purchase - 2500 gems & 5 packs" bundle, impossible to purchase.

    Hello,

    Impossible to purchase "one time purchase - 2500 gems & 5 packs" bundle in the store. The message "store error" instantly appear.
    Does anyone have the same issue? Is there any solution?

    Thank you.

    4 votes
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    6 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  20. Open Packs Error in Zendikar Rising

    When I open the packs of zendikar rising I get an error and I lost them!
    please I want a refund! give me a solution

    6 votes
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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
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