MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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Paid for Mythic rare pack, did not get a mythic rare card
I purchased one of the Kamigawa mythic card packs but did not receive a mythic card in the pack
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Log20220412_101651.log 25 KB -
Log20220412_122344.log 22345 KB -
UTC_Log - 04-10-2022 09.28.24.log 189 KB -
UTC_Log - 04-08-2022 03.02.54.log 10313 KB -
Log20220405_103107.log 36 KB -
05954D01-7C62-4CF9-8290-316BADB0FFFD.png 2400 KB -
Log20220331_143029.log 49057 KB -
Log20220331_143029.log 49057 KB -
Log20220331_143029.log 49057 KB -
UTC_Log - 03-31-2022 15.21.51.log 4063 KB -
MTGA 3_31_2022 10_27_03 AM.png 3019 KB
54 votes -
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Cannot Download on Mobile Device (Other)
huawei Y9 prime
1,065 votes -
Draft Token
No draft token after purchasing the mastery pass
103 votes -
Game crash on IOS
The game continue crashing when we open it on IOS, it’s been 4 days now we can’t play…
It’s not possible to delete the app and reinstall 1gb for each match we play18 votes -
arena mythic pack is not working
I opened a Mythic pack but there is not mythic card
11 votes -
Neon Dynasty Mastery Pass Expiry Date
I was going to get the Mastery Pass and finish getting to level 90 in time, but the pass now ends 7 days earlier than previously announced. at this rate, I don't think I'll be able to get all the rewards I'd envisioned. Is it a bug that the date has changed or was the date on Arena announced wrongly?
5 votes -
Bug - can’t play the app “Asset Erorr”
Hey I can’t launch the app in both my IPhone (13 pro OS 15.4.1) nor on my iPad (also 15.4.1). The problem is “Assent Error detected “.
I deleted and reinstalled few times -didn’t work.
Also with VPN - didn’t work.
Can’t play , very very frustrating .
Please assist5 votes -
Trade in System
Please make some way to trade in cards for wild cards. I’ve spent a couple hundred dollars on this game and can hardly finish a deck. It’s very difficult to get the cards you want because there are very few rewards for you to earn… so then I fall into the trap and buy gems. As a new player, I’ve made a lot of mistakes. Please come up with some kind of way to trade. I don’t care if it’s only rare! Or even if you have to trade in 5 or for just 1 wild! At least that’s a…
5 votes -
The client on the iOS is telling me I need to update but when it leads me to the App Store there is no update
The client on the iOS is telling me I need to update but when it leads me to the App Store there is no update
4 votes -
mastery
Mastery pass only has 30 new capenna booster packs instead of the 36 packs as advertised! Please fix this
2 votes -
Ukraine
Please add a Ukraine flag sleeve to the store to allow players to show support for Ukraine in their war against Russia. 🇺🇦
6 votes -
Bug Preorder Bundle
The preorder bundles for Kamigawa are not in the Store.
5 votes -
Gold Wild cards drop from Mythic packs
So I would like you to make it so, GOLD wild cards, can't drop in mythic packs, maybe just have them drop mythic wild cards instead?
3 votes -
Update not needed but still asking won’t play without
Says open game in store then after it starts loading I get go to AppStore to check for updates and it won’t play without
3 votes -
17.12.2021- Purchased Daily Deal Cards Not Showing Up
Hello Wizards! I purchased 3 cards in the daily deal today, and they not show up in my card list, even the money was spent. Please solve this issue
7 votes -
bundle
Bought the Obscura bundle and only had the sleeve and one card style.
Can you fix it plz?Thanks for your concern
(PS: My obscura master reward style is also missing)
2 votes -
PURCHASE PLANESWALKER PACKAGE
On 11/27/2021, I purchased a 4000 gold planeswalker bundle, but despite the fact that the coins have been scaled, the planeswalkers purchased are not in my collection.
I have already opened the ticket n ° 2259053 but I have not received any reply.6 votes -
plainte
aucun respect pour vos client ; j achete un pass a chaque extenion: en jouant tout les jours j ai loupe 2 semaine et 2 WEEK END jai pas pu avoir le pass complet il faut etre esclave de votre jeu; sans compter l achat a quasi 50 dollar pour votre nouvelle achat de wild card; du vol;sans compter la fois ou il ya eu un bug ou jai perdu 2 jeton jamais rembourser;sans compter les innombrable secret lair coutant une forune; vous navez plus aucun respect pour les joueur meme ce qui paie un peu, vous me degoute; pour…
1 vote -
Incorrect mana costs displaying on custom card art in store
The mana cost displaying on these cards in the deals section of the shop are all 1 colorless less than they should be.
1 vote -
buy multiple packs with gold
let me buy multiple packs with gold.
its so fcking simple, why do i have to click three times in different screen parts with another half second server delay to buy 1 pack? Its not gonna make me buy gems its just gonna annoy the fck out of me and waste my time.5 votes
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