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MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Steam, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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726 results found

  1. Daily Deal packs do not give Golden pack progress

    I play on Android, the game is up to date. Today's special in the store is a MoM pack at 10% off. I bought one, expecting to get 1/10 progress towards a Golden Pack, but instead I remain at 0/10. The prompt under the Golden Pack progress bar says that progress can be earned by purchasing packs from one of the latest sets, including MoM. There is no indication that a daily deal pack is any different from a regular one in this regard. Please increase my Golden Pack progress as advertised.

    44 votes

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    19 comments  ·  Store  ·  Admin →
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  2. LOTR prerelease boosters lost after update

    I redeemed LOTR prerelease boosters code last weekend. Six boosters was shown locked in the Packs section. After todays update boosters had disappeared and now the store says the code has been used.

    27 votes

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    25 comments  ·  Store  ·  Admin →
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  3. Can't buy pack from daily deal

    Cannot buy booster pack from today's daily deals (07/21/2023). When clicking the button, nothing happens. I'm on PC client.

    21 votes

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    11 comments  ·  Store  ·  Admin →
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  4. Purchase of Event Items

    I have 11,325 gold and I went to purchase a sticker set that has only 1 day left to buy. I hit the purchase button, but an error pops up saying I don't have enough gold. I have the dragon stickers in the bundle so the price dropped down to 3,950 gold. I would really like to buy the Baldur's Gate Sticker emotes.

    Version
    2023.28.40.4648.1022956

    10 votes

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    12 comments  ·  Store  ·  Admin →
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  5. Golden packs containing cards that are not standard-legal

    According to https://magic.wizards.com/en/mtgarena/drop-rates, golden packs will include:
    "At least one card per pack will be Mythic from any standard-legal set, 2 cards will be Rare or Mythic from the latest set, and the final 3 cards will be Rare or Mythic from any current standard-legal set."
    This means 4 cards will come from any standard-legal set, and 2 will be guaranteed to come from WOE. Because LTR is neither standard-legal nor the most recent set, these cards should not appear in golden packs.

    As a standard-only player, this hugely devalues golden packs and is honestly incredibly disappointed. I went…

    13 votes

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    1 comment  ·  Store  ·  Admin →
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  6. Explore anthology 2 not available after the patch today

    I am sure the anthology should remain a week in store because I have confirmed it before the patch. But now I cannot find the anthology. It must be a mistake during the update. Please fix this bug.

    32 votes

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    15 comments  ·  Store  ·  Admin →
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  7. Orcish Bowmaster refund

    Hi,

    I'd like to uncraft / get my wildcards back for Orcish Bowmaster. You nerfed it the day after the tournament when I crafted it because it looked cool on Twitch in the finale. This is totally unacceptable. You're ripping me of more than 10$ and now my whole deck is unplayable in Historic because of this.

    I don't care about Alchemy however I do care about Historic and you screwed my deck over within less than 24 hours.

    Thank you for getting my precious wildcards back or uncraft the card in my account please or refund me with Gem…

    4 votes

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    4 comments  ·  Store  ·  Admin →
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  8. LOTR Prerelease Packs Gone

    I entered in this code from the LoTR prerelease event on my Arena account:

    AAE7F-A1DAD-3B88B-84AC0-D00CC

    It showed that I claimed the six packs and told me that they would be available to open on June 20th, 2023. Upon updating the game, these packs disappeared. All I have now are the three packs given to everyone.

    Please refund immediately.

    10 votes

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    7 comments  ·  Store  ·  Admin →
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  9. 7 votes

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    5 comments  ·  Store  ·  Admin →
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  10. Wrong card style from purchase

    Tl:dr 2 bugs; i was given the wrong card style from a purchase, i get a store error when trying to purchase the desired style

    I tried to purchase the theros beyond death full art swamp while in the deck editor. The transaction was successful, but i was instead given the war of the spark borderless land. I am unable to purchase any of the other swamp variants. I tested with the theros beyond death forest and it worked as intended

    3 votes

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    3 comments  ·  Store  ·  Admin →
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  11. Bought Pack, but Golden Pack meter did not advance

    I bought the MoM Pack in the Daily Deals, but the Golden Pack counter did not go up by one.
    Can you take a look and maybe fix it. Thanks

    14 votes

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    0 comments  ·  Store  ·  Admin →
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  12. Golden Pack gives non-Standard cards

    Hi Wizards,
    I’ve just opened a Golden pack which gave me a card from the new LOTR set. I read the description on the main WotC that Golden pack only contains cards from Standard. Please help me to understand this

    10 votes

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    4 comments  ·  Store  ·  Admin →
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  13. 7 votes

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    3 comments  ·  Store  ·  Admin →
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  14. golden pack tick not progressing after purchasing pack

    did not get a tick in the golden pack progress after purchasing a MOM pack from daily deal
    saw people suggesting to ask MTG Arena support about it to get the tick so here i am
    i will be waiting for the response

    11 votes

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    1 comment  ·  Store  ·  Admin →
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  15. MoM Pack doesn't give golden pack progress

    I bought MoM pack today but it doesn't advance golden pack meter despite advertisement on the store screen.

    11 votes

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    1 comment  ·  Store  ·  Admin →
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  16. Mastery Pass not giving rewards for past levels

    Just purchased the mastery pass for Phyrexia, Im currently at level 20 and did not recive any of the rewards for the past levels. Usually when I buy the pass at certain level, the game gives me the rewards for all past levels, is this a bug or a change on the system?

    19 votes

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    7 comments  ·  Store  ·  Admin →
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  17. Missing LCI packs after update

    When logging in after today's update the LCI packs I had previously redeemed on my account (from pre-release code etc.) have disappeared.
    It was 10 packs "locked out" until 14th November. Now, after claiming the packs from the pop-up from the inbox there is only the 9 newly claimed.
    I have tried logging out and restarting the client but to no avail.

    3 votes

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    1 comment  ·  Store  ·  Admin →
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  18. Problem purchasing daily deal

    I tried to buy the daily deal (1 pack of New Capenna for 850 gold) and it won't let me purchase it.

    Went to report a bug, and when I try to type in the subject, the website clears the screen and forwards me here.

    I've attempted to do this several times, using tab instead of clicking etc.

    8 votes

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    1 comment  ·  Store  ·  Admin →
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  19. shop ate my gold

    I wanted to set my deck apart and purchase some different lightning strikes. SO I did... I then wanted to purchase the card style for them. It took my 3k gold, and failed to provide me with the card style as selected. It just took my gold, and upon attempting to get the correct one I received an error. I want my card style or gold back please.

    1 vote

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    3 comments  ·  Store  ·  Admin →
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  20. Got Robbed by the shop

    I bought the Borderless anime white pack from the store. After the purchase I received an error message, now the gems that I spent are gone and no pack to show for it.

    1 vote

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    4 comments  ·  Store  ·  Admin →
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