I experience a freeze leading to a crash whenever I interact with the client
I am experiencing a freeze which requires the client to be restarted. In attempting to fix this issue, I have attempted a competely clean install (including removal of Registry keys), and I have rebooted my network and my laptop multiple times.
- Give us the steps to reproduce the bug
I experience a freeze when I enter the Quickdraft event area (ie. I can't press the button to pay the gems or gold to enter Quickdraft), and I encounter a similar freeze when I click on my daily quest in the Home screen. The freeze eventually results in the game crashing (see screenshot).
- Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
Windows 10 Pro
Version 22H2
OS Build 19045.4894
Windows Feature Experience Pack 1000.19060.1000.0
Intel(R) UHD Graphics 620
Intel(R) Core(TM) i3-8145U CPU @ 2.10GHz 2.30 GHz
Ram: 8.00 GB (7.88 GB usable)
64-bit operating system, x64-based processor
- Enter the actual results you’re experiencing
The game freezes and is unrecoverable. I am unable to play the game because it crashes when I attempt to do any action.
- Enter the expected results of the feature
I expect to be able to buy into and play Quickdrafts, as well as check my Quests.
- Add any relevant screenshots/videos
see attached
ferretgr3#52962
shared this idea
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ferretgr3#52962
commented
Update: I have upgraded my OS to WIndows 11 and once again attempted a fresh install, and the same problem remains: I click on a quest, as soon as I open the game, and it freezes, needing to be restarted. Given all of the things I've attempted to fix this issue, the only conclusion I can reach is that the most recent update lead to a hardware conflict with this laptop (it's a Dell from a few years ago, well within technical specs to run the game, but not top of the line).
The game is UNPLAYABLE for me in this state; I can't even interact with the client. I was playing 2-3 drafts a day on this laptop in the week preceding the update so it is clear what the cause is.
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kwangara#05590
commented
I have the same problem.
The program update process was fine, but the client keeps freezing.
After logging in, whether I click on the store tab or the deck tab on the home screen, the client freezes and I can't do anything, and eventually I have to force quit.
I uninstalled the program and reinstalled it, but the problem remains.
I can't play the game or do anything on the client.