Game Crashes when selecting (Store, Events, Opening Boosters etc.) after update.
When I use something other than playing a regular game, (like an event, shop, or changing a daily challenge), the game freezes and only a reboot is effective to get back into the game... This is since the last update...
Hello, it's sad but the bug persists.
Point 1 - DONE, (Enable detailed logs in the game client → gear icon → Account → check the detailed logs box)
Point 2 - I can't copy the problem since the game freezes as soon as I do what I told you in the previous message, but I'm sending you my latest log. (Copy the problem you are experiencing, close the MTG Arena client, go to C:\Program Files (x86)\Wizards of the Coast\MTGA\MTGA_Data\Logs\Logs in Windows Explorer, then send me the most recent log file there.)
Point 3 - DONE I sent it too ( A DxDiag file of the device you are experiencing the problem on)
Point 4 - I have no error message
Please help me solve this annoying problem.
[Deleted User]
shared this idea
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blueandcream#77313
commented
WOTC has been exposed. They provide no technical support whatsoever. They employ a bunch of "customer service" reps for show. These people are incapable of fixing the problem nor are they accountable for doing that. Their job is to make a note of the complaint. Nothing more. I've been assured the "developers" are aware of the problem. Hahaha! What a joke. It's been weeks. This is simply not a priority. WOTC ... what do you think happens when you release a new set, but players cannot open packs without the game crashing? Hint ... no more Arena.
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hanjuku#13464
commented
Thanks to the update, I've saved the time I would have spent playing MTGA.
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Balaur#82242
commented
Tristeza ver uma atualização acabar com o jogo. Mesmo com o lançamento da nova coleção o problema persiste
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blueandcream#77313
commented
It crashes. Every. Single. Time. Just started within the past few weeks with the update.
Should have been fixed by now. WOTC technical support is garbage.
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ShaDow1924F#42686
commented
same problem :/
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EdWood#36006
commented
same problem and I've already done everything possible and it seems they don't even care about the problem, I'm going back to Hearthstone
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Zahras#02134
commented
i am in the same situation. https://mtgarena-support.wizards.com/hc/en-us/requests/4086345