I'm having the same problem with my account. I even spent 500 gems to do a test, and I'm really not receiving the mastery rewards.

Same issue since i completes THE level 37

I had the same issue and I noticed this bug specially in mastery pass DSK level 27 an 37... It is 400 gems each. My gems statement didn't go up (it is currently 125 after passing levels) from the total I had. Can you please help?

Confirming that i have the same issue

I filed an FTC complaint due to the lack of them not fixing this or acknowledging the issue. I suggest if anyone wants to get them to fix this, they do the same

Confirming this same issue still missing rewards from the mastery pass!

I also haven't received any rewards since I bought the mastery pass, I bought it around 30-31 and can confirm I haven't gotten any rewards since.

Photos show level 32 of mastery pass reward missing from collection but claimed in pass.

All levels after that have also not given any rewards but say that they are claimed.

Confirming that i have the same issue.

Confirming that I experienced the same issue with Level 45 of the Mastery Track today. Recieved the orb, but not the LCI pack

This is really disappointing
People pay for you **** product
First you make passes 1 month long so that people MUST to play everyday in order to get the full rewards and then you are not even assuring them to get the rewards in the first place?
This is a shame, a scam from an AAA company
If this doesn't get fixed by the end of the set I'm going to stop playing for good this time

I recently submitted a ticket because I noticed I didn't get my draft token from reaching level 15 on the Mastery pass and they corrected it and gave me one. Now I didn't receive a different reward and I'm starting to wonder if I've received any on the bottom track.

I'm having the same issue. Would really appreciate any communication about it.

Same Issue, it's been like a week since I stopped getting my rewards, we spent money on this, needs fix asap.

11:01am on 10/28/24 and I'm experiencing the same issue.

So they sent me here when I made ticket. Which is weird cause there is no official info on here. So we should pray that they decide to refund us somehow?

Same here, I got all the rewards up to the level I had when I bought the pass but have not gotten a single mastery reward since then.

12:30pm on 10/28/24. Just had the same issue. As far as I can tell, I'm not getting almost any of the mastery section of awards despite having the pass.

I have the same issue, I can't believe there's 12 pages of this ****

Same problem here☹️

I spent real world money to purchase the mastery pass, and I am not receiving the items that I have paid for and earned. Not only have you not advanced me to the point in the rewards track that I should rightfully be at after the previous bug, but the levels that I have earned since the advancement bug has been fixed are not being added to my account. If you do not make this right, and by right I mean either add all missing rewards to my account, or add ALL available rewards to my account you will have committed an act of fraud against your customers and I will report you to the U.S. Department of Commerce. Additionally, I will be consulting with legal representation regarding a Class Action Lawsuit to recoup the money that you will have defrauded me of.