Mastery Pass Rewards Not Received
I have not received rewards for the mastery pass today. I am sure that I did not receive the non-DSK packs, but may have missed other rewards that I am unaware of due to realizing this bug after leveling multiple times today.
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lucas.sala#09195 commented
same here i didn't received rewards in a while, i just receibed the ones i already had available when i purchase the pass
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archer#76803 commented
Same here, gold, mastery orbs, cards paquets...
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akaSpartaco#77345 commented
First time buying matery, and had to come to report the same bug. I'd say they should provide extra compensation for this very poor customer experience
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Filou#18035 commented
At least they are aware of the situation, it's on their status page.
Unfortunatly, I just passed a level and didn't get my reward, so their fix doesn't work !
DSK Set Mastery - Issue with Receiving Rewards
Resolved - We have deployed an update that fixes the bug with Duskmourn: House of Horror Set Mastery Pass rewards. Unfortunately, players who purchased between October 14, 2024 and today's update will still not receive rewards as intended.
We are continuing to work towards a solution, and are committed to ensuring that affected players will receive every Mastery reward they have earned.
Identified - We're aware of an issue affecting players who purchased the Duskmourn: House of Horror Set Mastery on MTG Arena after October 15, 2024 not receiving their rewards. We are working on a fix, and will ensure players receive every reward they've earned.
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Yragael#52507 commented
same here
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Herondil#29914 commented
Same here, missed 400 gems and a bloomburrow pack.
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Maufasa#02989 commented
Same here anyone knows if they will fix it? I only noticed I missed the 400 gems I have no clue if I missed something else
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Xanis#01216 commented
Also happened to me. Lvl 19 bottom track 2k gold not received
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elportugues#63091 commented
same here and this is kinda sad does anyone got any answers?
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Akatsoa#46044 commented
Same here. Haven't gotten any of my rewards since I paid for the pass. From what a lot of people are saying, this has been going on for a while and they haven't done anything about it. What a scam.
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Villaloff#78557 commented
I have not received the rewards for multiple levels now. Why did I get it? I won't be getting it again that's for sure
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Hoffa#82401 commented
I also have been noticing certian parts of the mastery reward not being given to me. i just missed out on 2 orbs and a card style for sure. im also sure i missed out on the 400 gems a couple days ago and a few non - DSK packs. this is very upsetting as its the whole reason i paid for the mastery
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Orlando#03701 commented
Same problem here, lvl 33, 35, 37, maybe more.
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waytooape#27570 commented
Gem and gold rewards don't seem to work at all in this mastery season. I noticed a week ago that the gems from a completed quest never showed up, and now the 2000 gold reward didn't work at all. Not sure if packs are showing up either because I haven't kept track. This is very annoying, since I paid for the mastery pass from draft gems and $10.
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BorgeX#87800 commented
There are already more than 20 lvls without earning a reward
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Macro#08125 commented
Today, 25/10/2024, I also didn't receive the 400 gems from level 37 of the paid mastery pass. I didn't pay attention to the other rewards, but I will for the next level.
EDIT: I checked, I also didn't receive the card packs and the card style from level 36. I should have received everything for the levels before because I unlocked the paid part at level 35, but nothing for the level afterwords. If I knew this would have happened, I would have waited for the last day to unlock it.
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Babou#81607 commented
yes what the heck is this I paid for the mastery pass and got nothing from leveling!!
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SmashBros401#06385 commented
Same here, haven’t received any rewards from the paid mastery pass for multiple levels. Hope they fix this and give some kind of compensation to players who were having this issue, since we spent actual money on stuff we didn’t receive!
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cachu#80992 commented
the same hapend to me. i havent received reward from lvl 33, 34 , 35 ,36 etc
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RReisR#08755 commented
The same has happened to me, many items such as boosters, arts and gold were not received. All from the paid part of the pass.