Black screen on match start
While in the menu everything is ok but when match start the screen become black but the sound still ok (if i move the cursor i can ear the sound of card mulligan).
The only whay to not concede is to set the resolution on the lowest, but usually cause visual bug on the board or/and artwork on the card disappear.
Please fix this issue, i'm loving this game
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Francisco#65571 commented
lot of bugs when play the app stop working and the program exits
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Ned Onurb#13392 commented
the game crash every time i start match
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Exmortiss78#53921 commented
toujours impossible de jouer a cause de déconnexion en plein milieu de la partie...
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Juan Basaez#69534 commented
Empieza a jugar y despues de un rato se cierra solo el juego.
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JackDanihell#75049 commented
Same thing here, game still crashing 50% of the matches after the first turn. It's unbelievable that WOTC lauches an update broken at this level. Shame on you testers.
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Gattuso#07303 commented
Same Problem, today and yesterday. Especially at a start of a new expansion this is a disaster both for wotc and us customers. I really hope for a reasonable refund as a compensation for our lost gold, time and patience.
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FunnySnake#56195 commented
Game crashes during the first turns of every matches so far (during a paid draft...). It even crashed once before during the drafting session, but i managed to reconnect to the draft without issue, as opposed to crashes happening in play, where any reconnections have been a failure and resulted in a loss match. I sincerely hope we will get some kind of refund regarding the paid events, but i doubt i'll happen ...
Of course, re-install does not fix the issue.
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Naharro#90554 commented
I lost my "sealed token"
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Sassuk#49675 commented
Same
2020-06-26T18:40:51.0218545Z : Retrieving userID
2020-06-26T18:40:51.0218545Z : Setting userID with read to:7c3d8a9f-fb41-494f-9c30-729f439b7907
2020-06-26T18:40:51.0218545Z : Moving to Stage:CheckingVersion
2020-06-26T18:40:51.0218545Z : Starting Version Check...
2020-06-26T18:40:51.0218545Z : Starting Version Check Thread
2020-06-26T18:40:51.0374337Z : HttpClient started.
2020-06-26T18:40:51.0530548Z : Attempt 1 to get Doormat Version
2020-06-26T18:40:51.6436277Z : LauncherVersion From Doormat:1.0.90.792022
2020-06-26T18:40:51.6436277Z : ClientVersion From Doormat:0.1.2269.794975
2020-06-26T18:40:51.6436277Z : Parsing Launcher version:1.0.90
2020-06-26T18:40:51.6436277Z : Got local launcher version file:1.0.90
2020-06-26T18:40:51.6536853Z : Checking version
2020-06-26T18:40:51.6536853Z : Getting local version file
2020-06-26T18:40:51.6637647Z : Got Local file:MTGALauncher.VersionFile
2020-06-26T18:40:51.6637647Z : newest version:0.1.2269.794975
2020-06-26T18:40:51.6637647Z : current version:0.1.2269.794975
2020-06-26T18:40:51.6637647Z : On current version already. Launching MTGA!
2020-06-26T18:40:51.7120044Z : Adding message to queue: clientID:7c3d8a9f-fb41-494f-9c30-729f439b7907 environmentID:Prod region:FRA logLevel:Info sourceType:Installer messageType:ReinstallData details:{
"LauVer": "1.0.90.792022",
"Ver": "0.1.2269.794975",
"sessID": "354fd60a-d84b-4eee-b5b4-4f81de58b6f2",
"LaunchMTGA": "2020-06-26T18:40:51.7039917Z"
}
2020-06-26T18:40:51.7120044Z : Starting SendThread
2020-06-26T18:40:51.7120044Z : Closing Window
2020-06-26T18:40:51.7120044Z : mtgaGlobal.CloseConfirmed:True
2020-06-26T18:40:51.7120044Z : mtgaGlobal.Stage:CheckingVersion
2020-06-26T18:40:51.7220069Z : Sending Message: {"MessageType":"ReinstallData","RegionId":"FRA","Details":{"LauVer":"1.0.90.792022","Ver":"0.1.2269.794975","sessID":"354fd60a-d84b-4eee-b5b4-4f81de58b6f2","LaunchMTGA":"2020-06-26T18:40:51.7039917Z"}}
2020-06-26T18:40:51.7220069Z : Message Length: 201
2020-06-26T18:40:52.1851714Z : Client reported 7c3d8a9f-fb41-494f-9c30-729f439b7907 - {"MessageType":"ReinstallData","RegionId":"FRA","Details":{"LauVer":"1.0.90.792022","Ver":"0.1.2269.794975","sessID":"354fd60a-d84b-4eee-b5b4-4f81de58b6f2","LaunchMTGA":"2020-06-26T18:40:51.7039917Z"}}
2020-06-26T18:40:52.1851714Z : Removing message from Queue: {
"LauVer": "1.0.90.792022",
"Ver": "0.1.2269.794975",
"sessID": "354fd60a-d84b-4eee-b5b4-4f81de58b6f2",
"LaunchMTGA": "2020-06-26T18:40:51.7039917Z"
}
2020-06-26T18:40:52.7264547Z : Stopping SendThread -
LoonyNoon#00631 commented
cannot complete update - get a notice oops something went wrong...
cannot start the game since then, reinstalling doesn't help -
gangsterofluv#26667 commented
Vérifié et je confirme. Le jeu est OK en anglais. Crash systématique en français. Je ne sais pas pour les autres langues. Petit problème, ... mais j'ai ramé
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antorcha35#29914 commented
Black screen, or in case of reaching the presentation screen impossible to load the duels. The game crash when the duel loads. I can't play since the game update
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Rumpelkiste#78968 commented
I've lost every game in a premiere draft due to this bug. 10.000 gold for nothing, great...
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Taniskanan#10079 commented
Black screen, or in case of reaching the presentation screen impossible to load the duels. The game crash when the duel loads.
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KzTq#58678 commented
No crashes today? Touch wood. Many yesterday still to scared to play draft and loose progress again.
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Flord#83025 commented
I can't play since the game update. Hope it will help and thank you.
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Apocalypse#74110 commented
Same problem here. It's still really weird that wotc comminucate about the "black screen" and social feature problem (who are minors problems in comparison) and not a single word about this bug who have a lot more of upvote here and everyone is talking about it. Almost 2 days without being able to play will start to seriously hurt for collecting gold, mastery pass, etc... If we don't have a massive refund ( not just some booster or whatever) ppl will lost confidence in this game and will never put a single dollar in mtga again, me included.
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Derouge#38513 commented
Sending another one because I don't know witch one contains the bug
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Derouge#38513 commented
Hi,
As many of us I lost my 3 duels in the latest draft (the first two because I thought of some minor inconvienience and the third one to provide you the log) a compensation of some sort would be appreciated due to the loss of time and money.
Have a good day.
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beuzlemutin#33346 commented
Le jeu crash systématiquement genre au tour 4 et ne se relance pas tant que la partie n'est pas perdue
j'ai désinstallé et réinstallé le jeu même problème
que faire