Black screen on match start
While in the menu everything is ok but when match start the screen become black but the sound still ok (if i move the cursor i can ear the sound of card mulligan).
The only whay to not concede is to set the resolution on the lowest, but usually cause visual bug on the board or/and artwork on the card disappear.
Please fix this issue, i'm loving this game
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2bam#37836 commented
Hello,
Experiencing the same issue.
When that happened, Windows complained with an error.
Event logs talk about AkSoundEngine.dll
evtx attached.
Hope that helps.
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Razaele#49645 commented
After the update and purchase the mastery, every game causes a crash. i send the last one, but i have tried for more than 10 timeswith the same result.
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sleepyhuman#32522 commented
game crashed and caused machine to crash had to to a forced restart
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LinkP22#97066 commented
Bonjour, quand je lance un match, en début de partie, mon écran se fige (crash du jeu) puis il s'arrête totalement. Même après avoir désinstaller le jeu et réinstaller, le problème persiste, un patch bienôt pour corriger le problème?
Merci d'avance -
ZIO#99371 commented
I lost my premium draft for this error please refund
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Dark Ling#66090 commented
The latest version keeps crashing during matches. No Re-Login possible until game is lost.
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Darkend77#91838 commented
J'ai réinstallé le jeu, puis j'ai changé la langue de Français en Anglais (Options > graphisme > langue) et ça fonctionne mieux, plus de crash a répétition en une heure de jeu.
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Earthquake-1#00033 commented
Hello I bought gems to make a sealed M21 package but we are completely disconnected when we start a game I lost everything without playing (in standard format the game does not block) cordially.
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estebankitogx#83502 commented
when the fight starts it quits the game. Could it be because of the update?
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Bollerkopp#23472 commented
DxDiag.Log - all involed Parameters ...i dont understand anything
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Paissano#54818 commented
Hi! The game crashed a lot of times in drafts, and I lose a lot of games because this crashes, I want to be refounded in my levels, gold and bonus experience, please!! Thank you
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Orion13#31580 commented
Same problem since yesterday... can't play, the game crash and cannot reconect....
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ionelFR#52165 commented
Do you have a temporary fix ? A value in register to change.
I play in french and i read that it is better to switch in english language.
Screen resolution has been reduced but no effect.
3 times I install this update and it is still not working.
Time flies ......... -
Sebajon#40132 commented
Baje de Platino 3/2 a Platino 4/0 solo con los bugs y el reinicio forzado del juego.
Mucho tiempo perdido, no hay gemas que puedan resarcirlo.
Mucho Mac, mucho baneo pero el juego funciona como el orto. Y no soy F2P para tener que tolerar esas inconsistencias.
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Orion13#31580 commented
Same problem since yesterday... can't play, the game crash and cannot reconect....
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Shortaaay#57619 commented
Well, I have the same problem and I'm wondering how you guys are going to compensate taking away the first days of the release of a set for some people. Competitive player will get behind now and players may get in trouble for the set mastery if this takes to long. 2 days is already to much. I think Arena should be shut down until its fixed or else compensation should cover all XP and gold potentialy achievable in all the lost days! Sorry for the rant, but I feel this is something no one seems to adress. I play MTG for over 20 years now IRL and on various (read all possible) platforms. Uptil today Arena is the worst experience of them all.
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Roviik#67503 commented
I got a black screen when I start the game. I have installed from wizard.com and from epic games store with the same result.
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ethanrlz#29935 commented
The game crashed a lot of times in drafts, and i lose a lot of games because this crashes, i want to be refounded in my gems and gold
Follow my support tickets:
#1285657
#1287988 -
Fetter Nemo#71376 commented
Game crash after 3-5 turns.
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Binnusao#26570 commented
Hi,
I got still a black screen when i start the game. At the begin from yesterday, after the updates, it doesn‘t work anymore. I also uninstalled and install 2 times... still not working. Please help
Thanks