Black screen on match start
While in the menu everything is ok but when match start the screen become black but the sound still ok (if i move the cursor i can ear the sound of card mulligan).
The only whay to not concede is to set the resolution on the lowest, but usually cause visual bug on the board or/and artwork on the card disappear.
Please fix this issue, i'm loving this game
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PooKiiee#75921 commented
my log from earlier when i was having issue during premier draft
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lunabor#59219 commented
my log
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efrenette11#35688 commented
SAMETHING HERE. i DID REINSTALLATION, STILL THE SAME ISSUE. PLEASE, HAVE QA :-)
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DR.Rockso#12227 commented
el juego se cierra solo y no se puede volver a reconectar he perdido un draft y varias clasifiatorias asi hoy:(
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OldRooky#43088 commented
Depuit la dernière patch le jeu crach après quelques minutes et impossible de se reconnecter donc j'ai perdu plusieurs match et insi que des rank à 4 jour de la fin de la saison......
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GuilhermeTelles#36699 commented
Só quero sabe o que vão fazer com 2k de gema que perdi, por causa desse erro.
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Rodrigo#68457 commented
my log
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GuilhermeTelles#36699 commented
Nome de aplicativo com falha: MTGA.exe, versão: 2019.3.2.27194, carimbo de hora: 0x5e43e820
Nome do módulo de falhas: AkSoundEngine.dll, versão: 0.0.0.0, carimbo de hora: 0x5cb4f75e
Código de exceção: 0xc0000409
Deslocamento com falha: 0x0000000000006019
Identificação do processo com falha: 0x1668
Hora de início do aplicativo com falha: 0x01d64b5935cf228e
Caminho do aplicativo com falha: C:\Program Files\Wizards of the Coast\MTGA\MTGA.exe
FCaminho do módulo de falhas: C:\Program Files\Wizards of the Coast\MTGA\MTGA_Data\Plugins\AkSoundEngine.dll -
Andruin#58654 commented
my desktop icon has disapeared and i can find no way to start mtg arena account
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Troglot#67922 commented
Hello, until yesterday I was playing without problems, but since the update, the game starts on the black screen, I appreciate your prompt solution
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LucasCM#54729 commented
Ao iniciar uma partida o jogo trava e fecha.
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Wadyth#62814 commented
black screen with orange cursor
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SirGwainOfBala#22880 commented
Black (blank) screen starts in every other game.
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tatang!#19847 commented
Black screen with orange cursor. Installed and reinstalled still the same
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Darth Bane#29732 commented
Server kept booting me, no problem with my connection. Draft...Wasted!!!
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RelmRider#51007 commented
black screen with orange cursor
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juanky#23398 commented
Su ultima actualizacion no deja jugar su juego se cierra el programa en idioma español
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TrainMTG#48950 commented
My old fix for this issue was saving an older copy of AkSoundEngine.dll This fix does not work for this update and the game is no longer in the (x86) directory.
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oscar_spider#68816 commented
Black screen trying to load after the update today. Tried to attach a log file, but the comment never finishes posting so I'm including the start of the log file in this message:
Mono path[0] = 'C:/Program Files/Epic Games/MagicTheGathering/MTGA_Data/Managed'
Mono config path = 'C:/Program Files/Epic Games/MagicTheGathering/MonoBleedingEdge/etc'
Initialize engine version: 2019.3.2f1 (c46a3a38511e)
[Subsystems] Discovering subsystems at path C:/Program Files/Epic Games/MagicTheGathering/MTGA_Data/UnitySubsystems
GfxDevice: creating device client; threaded=1
d3d11: QueryInterface(IDXGIFactory5) failed (80004002).
Direct3D:
Version: Direct3D 11.0 [level 11.0]
Renderer: NVIDIA GeForce GTX 860M (ID=0x1392)
Vendor:
VRAM: 1962 MB
Driver: 24.21.13.9924
Begin MonoManager ReloadAssembly
- Completed reload, in 0.104 seconds
D3D11 device created for Microsoft Media Foundation video decoding.
<RI> Initializing input.<RI> Input initialized.
<RI> Initialized touch support.
UnloadTime: 0.479399 ms
Plugins: Failed to load 'C:/Program Files/Epic Games/MagicTheGathering/MTGA_Data/Plugins/AkSoundEngine.dll' with error '%1 is not a valid Win32 application.
'.
(Filename: Line: 298)Fallback handler could not load library C:/Program Files/Epic Games/MagicTheGathering/MTGA_Data/Mono/AkSoundEngine
Fallback handler could not load library C:/Program Files/Epic Games/MagicTheGathering/MTGA_Data/Mono/AkSoundEngine.dll
Fallback handler could not load library C:/Program Files/Epic Games/MagicTheGathering/MTGA_Data/Mono/AkSoundEngine
Fallback handler could not load library C:/Program Files/Epic Games/MagicTheGathering/MTGA_Data/Mono/libAkSoundEngine
Fallback handler could not load library C:/Program Files/Epic Games/MagicTheGathering/MTGA_Data/Mono/libAkSoundEngine.dll
Fallback handler could not load library C:/Program Files/Epic Games/MagicTheGathering/MTGA_Data/Mono/libAkSoundEngine
Plugins: Failed to load 'C:/Program Files/Epic Games/MagicTheGathering/MTGA_Data/Plugins/AkSoundEngine.dll' with error '%1 is not a valid Win32 application.
'.
(Filename: Line: 298)Fallback handler could not load library C:/Program Files/Epic Games/MagicTheGathering/MTGA_Data/Mono/AkSoundEngine
Fallback handler could not load library C:/Program Files/Epic Games/MagicTheGathering/MTGA_Data/Mono/AkSoundEngine.dll
Fallback handler could not load library C:/Program Files/Epic Games/MagicTheGathering/MTGA_Data/Mono/AkSoundEngine
Fallback handler could not load library C:/Program Files/Epic Games/MagicTheGathering/MTGA_Data/Mono/libAkSoundEngine
Fallback handler could not load library C:/Program Files/Epic Games/MagicTheGathering/MTGA_Data/Mono/libAkSoundEngine.dll
Fallback handler could not load library C:/Program Files/Epic Games/MagicTheGathering/MTGA_Data/Mono/libAkSoundEngine
Plugins: Failed to load 'C:/Program Files/Epic Games/MagicTheGathering/MTGA_Data/Plugins/AkSoundEngine.dll' with error '%1 is not a valid Win32 application.
'.
(Filename: Line: 298)Fallback handler could not load library C:/Program Files/Epic Games/MagicTheGathering/MTGA_Data/Mono/AkSoundEngine
Fallback handler could not load library C:/Program Files/Epic Games/MagicTheGathering/MTGA_Data/Mono/AkSoundEngine.dll
Fallback handler could not load library C:/Program Files/Epic Games/MagicTheGathering/MTGA_Data/Mono/AkSoundEngine
Fallback handler could not load library C:/Program Files/Epic Games/MagicTheGathering/MTGA_Data/Mono/libAkSoundEngine
Fallback handler could not load library C:/Program Files/Epic Games/MagicTheGathering/MTGA_Data/Mono/libAkSoundEngine.dll
Fallback handler could not load library C:/Program Files/Epic Games/MagicTheGathering/MTGA_Data/Mono/libAkSoundEngine
Plugins: Failed to load 'C:/Program Files/Epic Games/MagicTheGathering/MTGA_Data/Plugins/AkSoundEngine.dll' with error '%1 is not a valid Win32 application.
'.
(Filename: Line: 298) -
MisterHurt#65633 commented
Should be it, if not I have other logs