Black screen on match start
While in the menu everything is ok but when match start the screen become black but the sound still ok (if i move the cursor i can ear the sound of card mulligan).
The only whay to not concede is to set the resolution on the lowest, but usually cause visual bug on the board or/and artwork on the card disappear.
Please fix this issue, i'm loving this game
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Septentrion#83817 commented
Just lost a game because of crash again. No logs file has been created even if I did check the box in the interface.
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Zelmorsha#24699 commented
Hello, I can't do a party without having a crash. How to solve this problem please?
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Manaflood#41377 commented
Same Bug, the game crash when i join the battle, but only in draft.
I lose 10000 gold :( -
Jeims#90959 commented
Hello I think I found a solution to Black screen problem. from update june 25 I wasent able to log in to game because of that problem. Try to download Microsoft Visual C++ 2015-2019 install x86 and x64. It helped me.
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Venitien#87152 commented
Mon jeu a crashé en pleine partie. En essayant de me reconnecter, il recrashe tant que la partie n'est pas terminée (par mon forfait spontané étant donné que je suis hors de la partie...).
J'ai limite plus envie de revenir. Est-ce qu'une compensation est prévue ? Ce n'est pas la première fois que cela m'arrive depuis la sortie de Magic 2021.
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Kernnnk#38274 commented
Hello,
Since the last update the game crashes randomly during the game. When the game crashes, I cannot restart the game until the end of the current match. So I lose all games by abandonment. :(
Could you fix this ? Thank you?
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Dready#82462 commented
Bonjour, depuis la mise à jour le jeu crash tout le temps et quand j'ai pu jouer un peu il crashe à chaque partie de draft à croire que le jeu ne veut pas que je joue en draft.
Le jeu à crashé à chaque partie de draft et ma fait perdre.
J'ai réinstallé le jeu, le lanceur épic et même windows pour être sur que cela ne venait pas de mon installation. Je n'ai aucun message d'erreur le jeu crashe et c'est tout. -
Carnak#67792 commented
I am experiencing the same issue. The game is just unplayable. Every match crashes after a couple of minutes. Reconnecting is not possible anymore. Really annoying.
I had the feeling that last weekend the issue seemed to happen less. Not sure why.
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franpowers#83120 commented
Hoy se cerro 2 veces en evento premier draft, provocando 3ª derrota y primera en otro, el otro dia las 3 derrotas fueron por cierres que no dejan entrar hasta que no pierdes por tiempo, por lo que llevo 2 tickets perdidos, gemas de otro draft y otro ticket del mastery de otro draft, tengo otro draft con una derrota por lo mismo que no seguiré jugando, espero recuperar todo lo que he perdido, que son gemas y 3 tickets de drafts.
De momento seguimos sin respuestas. -
Palestrino#33748 commented
Again...
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Stéphan B [FR]#50360 commented
@Piska#58399 & @BluntKillzZz#43598 : J'ai fait ça aussi, mais finalement contrairement à ce que j'ai dit le 30 juin à 18h59, cela a rebugé après avoir arrêté et relancé le jeu (jeu dans l'après-midi et le soir). J'ai bien remis en anglais, mais là aussi il a planté : ce n'est donc pas la meilleure des solutions.
@Piska#58399 Et désolé, mais même si je parle anglais (tous les jours au travail), je n'ai pas forcément envie de jouer en anglais et malheureusement, tout le monde ne parle pas anglais comme toi et moi. -
Rogpar#17522 commented
Hello,
I´ve been experiencing problems during , all my matches after the update. The log can be found attached.
Are you planning to reset the gems which where payed for events? I have started a sealed 21 event and lost all matches due to connection problems which occured during the match.With best regards,
Rogpar -
TheGreatBilliardo#65806 commented
Updates completed. Can't get past the initial black screen with cursor.
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Hyperion923#00591 commented
Error in AkSoundEngine.dll since 2021 update
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evilgeckoo#72059 commented
I have the same problem. game crashes and I can't get back into the current game. I have had this problem since the last update. very annoying . I already lost a sealed draft because of that. please solve the problem quickly. game is otherwise less fun
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Giuda_Ballerino#50283 commented
the program closes during the matches. He does not connect for a few minutes and when he reconnects the game is lost
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ChiNeS#90533 commented
Pela segunda vez estou sendo prejudicado quando no meio da partida o jogo fecha e não entra mais ate terminar a partida, na primeira vez perdi 10 mil de gold no draft premiun m21, agora 5 mil gold no draft rápido, como faz eu junto gold pra jogar draft e não esta dando, pelo menos depois de corrigirem o erro vão reembolsar o gold ? porque senão fica difícil assim, se esforça pra juntar o gold e perde porque o jogo para fecha e não volta mais !
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cyras#55011 commented
same issue for me black screen after oppomemt is displayed and i have to close arena in order to get back to home screen, i am now completely unable to play this game
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stefano12#33714 commented
I can't upload the other 4 logs and I don't know why.
The total paid gems for the two premier drafts are 2850.
It is impossible to play drafts now because the risk of lost gems is very high.
I hope bugs will be fixed. -
NelielSnow#34253 commented
Game crash again !!!