Cannot access store
Every time I try to access the store, I get a black screen and it fails to load, crashing Arena. This has been attempted multiple times over the course of the last couple weeks. Thanks for your help!

-
The Last Birch Tree#68963 commented
whenever I try to purchase something, it loads for a moment and then says "we've gotten lost following this link" and tells me to close the window.
-
Hello,
For this issue, please submit at: https://mtgarena-support.wizards.com/hc/en-us/requests/new and select 'General Questions'.
Thanks!
-
Jimmy#99469 commented
After I use the code to get the item in the store
There is an error in the picture -
ShroomsAreSafe#36837 commented
03 July 2021 and still these errors coming up, nice. I can access most store menus, when i click "Bundles" it crashes
-
banana#90135 commented
@daeronringerill#68537
Me2
-
daeronringerill#68537 commented
I have this problem
-
XenroZer0#51026 commented
Similar problem. Every time I try to load the store, the game crashes. I'm unable to buy new packs because of it.
-
Shandrakor#06321 commented
Have not been able to spend and of the gold or gems at the store crashes 50 time out of 50 I try to access it.
-
Detrixnmeemoo#13193 commented
My issue is similar. I've tried to fix it via re-downloading the game, and re-entering my account info. Everytime I go to access the store I get a blank white page that pops up instead. My friends who have looked at it are also baffled. (they work with troubleshooting websites) It has been like this for about 5 months. When I had access, I didn't use it often to to personal financial situation. Now that I have spare money I'd love to buy more gems.
-
PhillySpecialCGN#29019 commented
It's 2021 and I still have the same problem. I can normally check out everything in the shop but as soon as I want to purchase gems or anything (except packs for gold) I just get a blank white page after loading and nothing happens. A solution for this in the near future would be great, except if you don't want/need our money anymore but in that case you could just give each of us a full set of all the cards...
-
Logain#99301 commented
I have a similar problem. When I'd like to access the store I get a white pop up and nothing else.
-
Hello,
It sounds like you may need some more troubleshooting advice. Please review our Technical Troubleshooting articles for what advice we have available.
Thanks!
-
Artex#06351 commented
This is what happens when I try to access the store
-
Kris#07498 commented
Same here, working again, thank you!
-
Enoch#15484 commented
I just tried it and the 11/19/2020 fix worked! Thanks, Wizards!
-
bobbyt#21230 commented
same, 11/19 update fixed store for me
-
Zanth#32244 commented
Woot, the latest arena update fixed this for me! I can spend money again...
-
bobbyt#21230 commented
https://magicthegatheringarena.statuspage.io/
status page indicates a bunch of stuff is under "maintenance" on 11/19. store isn't indicated, but I think at this point any sort of update is a good sign
-
Victor#38381 commented
As I see many others also have tested as I have, this has been an 4 day issue for me. The issues page says the store is good, but shows "waiting on server" even after a few hours. The game operates "normally" otherwise.
-
Akurabis#57231 commented
I enabled and produced a detailed log