Black screen on match start
While in the menu everything is ok but when match start the screen become black but the sound still ok (if i move the cursor i can ear the sound of card mulligan).
The only whay to not concede is to set the resolution on the lowest, but usually cause visual bug on the board or/and artwork on the card disappear.
Please fix this issue, i'm loving this game
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theringer#11792 commented
Game crashes and then black-screen upon restart
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ChainsawBurrito#20586 commented
black screen. Home screen half loaded at times. I could also make my new pet into any of the variants, though I am only LVL 2 Mastery. Can't get back into game meow.
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sofieballgame#83643 commented
Black screen after games or leaving store. I can hit escape and hear the UI sounds but nothing will display for 30 seconds to two minutes.
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Mike#00490 commented
Hello,
My main issue is not really that black screen (it gets back to normal after some wait) but most of all the many crashes since the update.
Here's my log.
Regards.
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Proud#39707 commented
Please fix this to allow people to submit files with .crash in the file extension
Thanks
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RestiveNebula#74573 commented
Can you confirm that accounts are not at higher risk of compromise by sharing the log file publicly? Can we not just send these to you privately?
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inn3rs3lf#07646 commented
Yet another...
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Proud#39707 commented
Renaming the file to .log to see if that matters
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inn3rs3lf#07646 commented
Another
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Jinzo#57863 commented
I'm getting black screen after the game crashed during a match.
I've taken a print of the crash.Event logs:
- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
<Provider Name="Application Hang" />
<EventID Qualifiers="0">1002</EventID>
<Level>2</Level>
<Task>101</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2020-06-25T20:18:28.858119300Z" />
<EventRecordID>91424</EventRecordID>
<Channel>Application</Channel>
<Computer>CesarPPC</Computer>
<Security />
</System>
- <EventData>
<Data>MTGA.exe</Data>
<Data>2019.3.2.27194</Data>
<Data>1ca4</Data>
<Data>01d64b260dd497cb</Data>
<Data>7</Data>
<Data>C:\Program Files\Wizards of the Coast\MTGA\MTGA.exe</Data>
<Data>1a5db607-ec0d-43fa-b2bb-ebf2e8607bd8</Data>
<Data />
<Data />
<Data>Unknown</Data>
<Binary>55006E006B006E006F0077006E0000000000</Binary>
</EventData>
</Event> -
inn3rs3lf#07646 commented
...
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Proud#39707 commented
One more try
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DefeatistElitist#44616 commented
Finished a draft match, got a black screen for a looooong time, eventually told me it couldn't connect. Hit reconnect, it just sat at a black screen forever. Tried to launch the client several more times, got nothing at all but a black screen.
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Nagao#32829 commented
log
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Darvhan#75595 commented
Black screen after logged in...
MacOS 10.15.5
Macbook Pro 2014 15inch
Intel Iris Pro graphics -
Durbak#69416 commented
I have enter a sealed event that finished 0-3 because the game crashed during the 3 games and i couldn't reenter until it was finished. Is there's a way to have back the 2000 gems ?
The game ran fine before the update.Edit : i don't know if it's related but windows event report problem with the AkSoundEngine.dll :
Nom de l’application défaillante MTGA.exe, version : 2019.3.2.27194, horodatage : 0x5e43e820
Nom du module défaillant : AkSoundEngine.dll, version : 0.0.0.0, horodatage : 0x5cb4f75e
Code d’exception : 0xc0000409
Décalage d’erreur : 0x00000000001625ec
ID du processus défaillant : 0x3050
Heure de début de l’application défaillante : 0x01d64b2ba4abff49
Chemin d’accès de l’application défaillante : E:\MTGA\MTGA\MTGA.exe
Chemin d’accès du module défaillant: E:\MTGA\MTGA\MTGA_Data\Plugins\AkSoundEngine.dll
ID de rapport : 03c3734e-1335-4b3d-9a49-fc5d0d2d0d4f
Nom complet du package défaillant :
ID de l’application relative au package défaillant : -
ichado#76878 commented
Here you are game either doesn t start or crash as soon as i try to put a mana on the table.
Lost 3 games in draft like this ....
Good luck -
Paolsac#35583 commented
I lost two game in draft premiere of set base 2021 because after I keep MTGA go down and doesn't start again
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Proud#39707 commented
I can't attach the log files. When I post the comment, it doesn't save the files to the comment.
If you have another way for me to get them to you (email, HTML form) let me know
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Shadoowned#48742 commented
Black screen on startup. The app just sits there, I can move the mouse etc, no crash.
One thing to note: Running as administrator fixes this issue and it works fine.