Black screen on match start
While in the menu everything is ok but when match start the screen become black but the sound still ok (if i move the cursor i can ear the sound of card mulligan).
The only whay to not concede is to set the resolution on the lowest, but usually cause visual bug on the board or/and artwork on the card disappear.
Please fix this issue, i'm loving this game
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![](https://secure.gravatar.com/avatar/7ea30cd248324269eb98935d568a2116?size=40&default=https%3A%2F%2Fassets.uvcdn.com%2Fpkg%2Fadmin%2Ficons%2Fuser_70-6bcf9e08938533adb9bac95c3e487cb2a6d4a32f890ca6fdc82e3072e0ea0368.png)
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Hello,
It sounds like you may need some more troubleshooting advice, please submit at: https://mtgarena-support.wizards.com/hc/en-us/requests/new and select 'Technical Troubleshooting'.
Thanks!
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ionelFR#52165 commented
Bug (black screen with cursor and reference to aksoundengine.dll in logs) with end of june update.
Working since start of july with using direct msi file and forcing update in "Program Files (x86)"directory (example MTGAInstaller_0.1.3059.807586).
Yesterday update (MTGAInstaller_0.1.3080.811728.msi) forced directory installation path back to "Program Files" . MTGA is not working since. -
TheDjom#79444 commented
Lost draft game because game froze
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Hello,
It sounds like you may need some more troubleshooting advice, please submit at: https://mtgarena-support.wizards.com/hc/en-us/requests/new and select 'Technical Troubleshooting'.
Thanks!
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Mealy#10926 commented
Over and Over again, same problem. game unplayable.
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Hello,
For this issue, please submit at: https://mtgarena-support.wizards.com/hc/en-us/requests/new and select 'Report a Problem in your Event'.
Thanks!
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Imanc#99270 commented
Please refund gems for draft crash
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Hello,
It sounds like you may need some more troubleshooting advice, please submit at: https://mtgarena-support.wizards.com/hc/en-us/requests/new and select 'Technical Troubleshooting'.
Thanks!
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Daahera#25117 commented
Bugged even on normal challenges
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Hello,
For this issue, please submit at: https://mtgarena-support.wizards.com/hc/en-us/requests/new and select 'Report a Problem in your Event'.
Thanks!
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PepeGalaz#07718 commented
Game crashed literaly 20+ times in a single game, had to restart multiple times and ended giving up on that match. I spent 2000 gems just to lost to game crashes. Won't waste money on this game anymore until is fixed, it had less bugs during beta. I used to play on this pc without any issues but now is unplayable.
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VidragoBOSS#03487 commented
Black screen at launch with no sound and with pointer arrow showing! Please fix your game Wizards!!!
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Hello,
It sounds like you may need some more troubleshooting advice, please submit at: https://mtgarena-support.wizards.com/hc/en-us/requests/new and select 'Technical Troubleshooting'.
Thanks!
-
Hello,
It sounds like you may need some more troubleshooting advice, please submit at: https://mtgarena-support.wizards.com/hc/en-us/requests/new and select 'Technical Troubleshooting'.
Thanks!
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BRAVOX360#25609 commented
My game logs, please help me :c
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JHKtactics#45903 commented
Was kicked out of the game in the middle of a standard match. when i quickly tried to get back into the game i get stuck with a timer that never runs out and i cant even concede to exit the bugged match... i was playing against Ceejai if that matters. he was playing a red green deck based around having creatures with at least 4 power...
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stfletch#78632 commented
Received a Network Connection issues three time during the same game. Absolutely nothing wrong with my Internet. caused be to lose the game. Happened once yesterday too - first time I have come across this issue in nearly two months of playing.
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Grayguy1984#74769 commented
Almost every other game i get the black screen which prevents me from seeing the game, and i cant close the program and reload fast enough tot get back in. I just took all 3 losses in a sealed event i won every other game in due to this. it happens to me in draft and ranked matches too. ive lost out on numerous drafts and lost tons of rank in historic as well. id like to at least get my sealed cost returned, and maybe even some compensation for the rest of it
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R3C0NL1ZARD#55338 commented
So i have ran into a problem when running the game around diamond tier. I have noticed this only happens when I am winning lol which sucks but not an everytime thing. The program will crash my entire PC, only happens when im winning, and havent had any problems outside of the game
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Vandierles#49405 commented
Lost a Draft because a Black Screen with MTG Arena cursor and no backround sound.